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Comfort Works Reviews

4.8 Rating 4,625 Reviews
96 %
of reviewers recommend Comfort Works
Company Reviews Product Reviews
1
 Metrics Info
4.8
Based on 4,625 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Comfort Works Reviews

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 26th April 2024
Greg O
Comfort Works 5 star review on 26th April 2024
Greg O
Comfort Works 5 star review on 26th April 2024
Kaba
Comfort Works 5 star review on 26th April 2024
Kaba
Comfort Works 5 star review on 26th April 2024
Kaba
Comfort Works 5 star review on 20th April 2024
J L
Comfort Works 5 star review on 20th April 2024
J L
1496
Anonymous
Anonymous  // 01/01/2019
5
Lori
Lori
Verified Buyer
“This company is incredible !!!. From fabrication down to the customer service. They are very attentive and answer every question you may have . Rachel was extremely helpful in my experience this time around. This is my second slipcover from Comfort Works and the workmanship is chefs kiss 😘. I recently purchased a Crate & Barrel Unwind sectional sofa and wanted a cover that could be machine washed since we have 3 dogs and 3 humans in our household. Comfort Works delivered. They make the measuring task fairly easy and once the measurements go to production it was only a matter of weeks before I received my slipcover. If you are questioning if you should pull the plug or not..... do it. It is 100% worth it. Materials are beautiful and high quality and prices in my opinion are worth every penny. If you have kids and want a white sofa, or dogs that you want to invite up on the furniture with you then this is the way to go . No worries”
Comfort Works 5 star review on 6th September 2023 Comfort Works 5 star review on 6th September 2023 Comfort Works 5 star review on 6th September 2023 Comfort Works 5 star review on 6th September 2023
Helpful Report
Posted 8 months ago
Hi Lori, thank you so much for letting us know! We're over the moon to hear that you're enjoying your sectional's new look. Thank you again for trusting us with your covers and for all your support! :) - Mira from Comfort Works
Posted 7 months ago
5
Anna
Anna
Unverified Reviewer
“I'm very satisfied and I'd recommend Comfort Works to other customers. The sofa cover arrived as predicted approximately one week after my order. I received the shipment tracking and was made aware of the delivery date/time. The cover was nicely packed and met the description. It fit my IKEA couch and was easy to put on.”
Comfort Works 5 star review on 5th September 2023
Helpful Report
Posted 8 months ago
Hi Anna, thank you so much for leaving us such a wonderful review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for all your trust and support! :) - Mira from Comfort Works
Posted 7 months ago
5
Alexandra B
Alexandra B
Verified Buyer
“I was so happy to find Comfort Works because I needed new covers due to wear & tear and my dog. I could not be happier with the covers! They fit perfectly and the quality is great. Comfort Works also had great customer service.”
Comfort Works 5 star review on 3rd September 2023
Helpful Report
Posted 8 months ago
Hi Alexandra, we're so happy to hear that you're enjoying your couch's new look! Thank you for trusting us with your covers and please send our love to your pup :) - Mira from Comfort Works
Posted 8 months ago
5
Di M
Di M
Verified Buyer
“Just perfect. The size, the look, the fabric are exactly as expected, the expedition was on time (even earlier), packaging is great. The plies in the fabric disappeared in 24 hours and I'm so happy that my couch looks as new now, thanks to you:)”
Comfort Works 5 star review on 31st August 2023
Helpful Report
Posted 8 months ago
Hey there! We can't thank you enough for leaving us such a thoughtful review. We're ecstatic to hear that you're enjoying your new covers :) - Mira from Comfort Works
Posted 8 months ago
5
Marcia D
Marcia D
Verified Buyer
“I LOVE my new slipcover for my PBSquare Arm Comfort couch in white canvas. It fits perfectly and was 1/3 the price for a replacement from PB. The Comfort Work team was wonderful to work with through the process of measuring, checking and double checking. Hannah was especially attentive to my many, many questions and always responded timely. I highly recommend this company and will be ordering again soon.”
Comfort Works 5 star review on 30th August 2023
Helpful Report
Posted 8 months ago
Hey there, Marcia! We're over the moon to hear that your experience with us was a great one. Thank you for all your trust and support! :) - Mira from Comfort Works
Posted 8 months ago
5
Lovelle S
Lovelle S
Verified Buyer
“My couch is an Ashley couch called alesandra, I have three couches. I have a love seat, a sofa, and a chair and a half. I only covered my love seat, to see how much I would like the covers, and I’m glad I stuck with the process, the covers are cozy and form fitting. The samples will tell you if you’re able to machine wash them or not, or some small directions on keeping them fresh looking. I chose the comfort chenille sandstone material, which closely resembles my couch. It’s a great breathable fabric. I really love their customer service, thanks again comfort works !”
Comfort Works 5 star review on 23rd August 2023 Comfort Works 5 star review on 23rd August 2023 Comfort Works 5 star review on 23rd August 2023 Comfort Works 5 star review on 23rd August 2023
Helpful Report
Posted 8 months ago
Hi Lovelle, we can't thank you enough for leaving us such a great review. We're over the moon to hear that you're enjoying your Ashley's new look. Thank you again for all your continued trust and support! :) - Mira from Comfort Works
Posted 8 months ago
5
Bach
Bach
Verified Buyer
“Sitzt, passt, ist wirklich claw proofund sieht dabei schick aus. Ein Upgrade was altgediente aber heissgeliebte Sitzmöbel verdient haben.”
Comfort Works 5 star review on 12th August 2023 Comfort Works 5 star review on 12th August 2023
Helpful Report
Posted 8 months ago
5
Erin C
Erin C
Verified Buyer
“We are thrilled with our Comfort Works slipcover! We have a 6 year old sofa that the Crypton fabric failed. Comfort Works made us a high quality washable custom slipcover for less than what I was quoted for replacement cushion covers from the sofa manufacturer. The finish work is beautiful, turn around was quick and their customer service is excellent!”
Comfort Works 5 star review on 4th August 2023
Helpful Report
Posted 9 months ago
Hi Erin! Thank you so much for leaving us such a great review. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works
Posted 8 months ago
5
Frank M
Frank M
Verified Buyer
“GREAT Experience To be honest we were a little skeptical about placing this slipcover order. The company website indicated they were located halfway around the globe, manufacturing and delivery would take 8-10 weeks, and the company policy required full payment in advance. It was an expensive order but much less than the estimated quote we got from Crate and Barrel, and they were not really sure they could make them after so many years. Our biggest concern was we had Crate and Barrel furniture that was purchased many many years ago and it was not one of the furniture lines listed on the Comfort Works website that they usually made slipcovers for. But after some conversation we sent them photos and they indicated they would make the slipcovers. We did our research about the company and checked reviews where we could and decided to proceed. They sent us a very detailed measurement template. The furniture was not as straight line design as it appears, it contained many curves, open spaces, and rounded areas, which made measuring on our part a challenge. After we submitted the 8 page template containing well over 50 different measurements for the three items. The company had only 1 or 2 questions about our submission. Less than TWO weeks after submitting the measurements we received our slipcovers in the mail. They were a PERFECT FIT and exactly what we wanted. The quality was outstanding and exceeded our expectations. They basically custom made these slipcovers using pictures and measurements we supplied via emails. Then they delivered them from half way around the world in less than 2 weeks. We were really amazed. The attached pictures do not due the product justice. They look wrinkled because we had just put them on and we did not iron them or give them a chance to fall out. Communication throughout the process was outstanding. They answered all our questions and kept us updated on the progress. Omar B. was our main contact and provided excellent customer service. The price was reasonable, delivery was free, and there were no hidden fees. I would use Comfort Works again without hesitation and highly recommend them.”
Comfort Works 5 star review on 4th August 2023 Comfort Works 5 star review on 4th August 2023
Helpful Report
Posted 9 months ago
Hi there, Frank! We can't thank you enough for taking the time to leave us such a thoughtful review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works
Posted 8 months ago
5
Fanny C
Fanny C
Verified Buyer
“Magnifique! Super qualité, livraison rapide et bien emballée, communication avec le service client au top!”
Comfort Works 5 star review on 1st August 2023
Helpful Report
Posted 9 months ago
Bonjour merci beaucoup pour votre avis. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé. Merci pour votre soutien et votre confiance! :) - Mira de Comfort Works
Posted 9 months ago
5
Johanna S
Johanna S
Verified Buyer
“Really happy with my purchase. The sofa cover looks great, fits well, and is very easy to apply. Will definitely be ordering more.”
Comfort Works 5 star review on 31st July 2023
Helpful Report
Posted 9 months ago
Hey there, Johanna! We can't thank you enough for the kind words. We're so happy to hear that you're enjoying your new covers. Thank you again for trusting us with your slipcover and for all your wonderful support :) - Mira from Comfort Works
Posted 9 months ago
5
Janice B
Janice B
Verified Buyer
“Comfort works, is an amazing resource for slip covers to my IKEA ektorp couch… The slip covers came out, pristine!!!”
Comfort Works 5 star review on 28th July 2023 Comfort Works 5 star review on 28th July 2023
Helpful Report
Posted 9 months ago
Hey there, Janice! We can't thank you enough for your kind words. We're over the moon to hear that you're enjoying your covers. Thank you again and have a wonderful day ahead! :) - Mira from Comfort Works
Posted 9 months ago
5
Pamela S
Pamela S
Verified Buyer
“After my mistake , of ordering the wrong slipcover, Comfort Works graciously helped to correct the problem ! I was so apprehensive to even send an email!! There was an instant message of help. Within a couple of weeks I had my replacement. What a wonderful company. I can’t wait to reorder in every color !! Thank you Comfort Works!!”
Comfort Works 5 star review on 17th July 2023 Comfort Works 5 star review on 17th July 2023
Helpful Report
Posted 9 months ago
Hi Pamela, we can't thank you enough for sharing your experience with us. We're so happy that we managed to get it all sorted out. Thank you again for trusting us with your slipcover and have an amazing day ahead! :) - Mira from Comfort Works
Posted 9 months ago
Hi Pamela, we can't thank you enough for sharing your experience with us! We're so happy that it was a good one. Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works
Posted 9 months ago
5
Clara
Clara
Verified Buyer
“Las fundas Everyday Weave Pebble encajan a la perfección en el sofá cama esquinero Friheten. Llegaron en una semana y en todo momento han resuelto mis dudas por correo electrónico. Se pueden pedir muestras gratuítas para comprobar el tejido y color antes de tomar una decisión.”
Comfort Works 5 star review on 14th July 2023 Comfort Works 5 star review on 14th July 2023
Helpful Report
Posted 9 months ago
5
Rayna H
Rayna H
Verified Buyer
“Thank you to Omar B. at Comfort Works for your patient guidance, quick responsiveness & all your thoughtful & respectful e-mail interactions in having new slipcovers made for our Pottery Barn sofa & loveseat … and, thank you to Rachel for such a short turnaround time & for your excellent work & attention to detail!”
Comfort Works 5 star review on 12th June 2023
Helpful Report
Posted 10 months ago
Hey there, Rayna! We can't thank you enough for taking the time to leave us such a wonderful review - we'll pass your kind words onto Omar! We're thrilled to hear that your experience with us was nothing short of pleasant :) - Mira from Comfort Works
Posted 10 months ago
5
Tiff F
Tiff F
Verified Buyer
“Amazing covers and excellent customer service. My dogs destroyed my Sven Sofa from article. Chewed the piping on the side, crushed the back cushions and left stains on the seat. The claw proof velvet makes it look brand new again.”
Comfort Works 5 star review on 6th June 2023
Helpful Report
Posted 11 months ago
Hey there, Tiff! Thank you so much for leaving such a glowing review - your sofa looks absolutely stunning. We're over the moon to hear that you're enjoying your Sven's new feel. Have a wonderful day ahead! :) - Mira from Comfort Works
Posted 11 months ago
5
Michelle G
Michelle G
Verified Buyer
“Mark was great to work with and made the process easy. Our slipcovers were for 4 seasons chairs which is not a standard for Comfort Works, but they still were able to make them and they fit perfectly! Thank you!!!”
Comfort Works 5 star review on 3rd June 2023
Helpful Report
Posted 11 months ago
Hi Michelle, thank you so much for leaving us such a great review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover :) - Mira from Comfort Works
Posted 11 months ago
5
Margaret
Margaret
Verified Reviewer
“Comfort Works and specifically Mark did a fantastic job making things right when my covers didn't quite fit at first. The claw-proof velvet is not only practical, but totally ties my room together in a way the original Ikea basic covers could never. The covers are also very high quality. I'm extremely happy with my choice and I'm looking forward to ordering more in future.”
Comfort Works 5 star review on 31st May 2023
Helpful Report
Posted 11 months ago
Hi Margaret, we're so happy to hear that we were able to sort this out for you. Thank you for trusting us with your slipcover and have a great day ahead! :) - Mira from Comfort Works
Posted 11 months ago
5
Hartmann
Hartmann
Verified Buyer
“Very fast processing, super nice service. They keep in touch and take care. the cover fits perfectly and the fabric ist very nice. we are completely happy and would order here again.”
Comfort Works 5 star review on 23rd May 2023
Helpful Report
Posted 11 months ago
Hey there, Hartmann! We can't thank you enough for leaving us such a stellar review. We're over the moon to hear that you're enjoying your chair's new look. Thank you again for all your trust and continued support :) - Mira from Comfort Works
Posted 11 months ago
5
Kimberly P
Kimberly P
Verified Buyer
“I just received my new covers and they fit my couch perfectly. It's as if in seconds my couch was transformed. The quality is superb. I highly recommend Comfort Works. Don't hesitate. It is completely worth it.”
Comfort Works 5 star review on 17th May 2023 Comfort Works 5 star review on 17th May 2023
Helpful Report
Posted 11 months ago
Hey there, Kimberly! We can't thank you enough for taking the time to leave us such a thoughtful review - the Performance Weave Teal looks absolutely stunning on your sofa. Thank you again for all your trust and support! :) - Mira from Comfort Works
Posted 11 months ago
5
Kristina G
Kristina G
Verified Buyer
“We love our slipcover! It fits perfectly and makes the couch look brand new. Our cats can’t scratch it, but they have tried several times. Customer service was super helpful and the cover arrived about a month after the order, even though it was a custom measurement!”
Comfort Works 5 star review on 16th May 2023
Helpful Report
Posted 11 months ago
Hey there, Kristina! It's so great to hear from you - the Pacific Blue looks amazing. Thank you so much for all your trust and support! :) - Mira from Comfort Works
Posted 11 months ago
5
Michilsen
Michilsen
Verified Buyer
“Perfecte hoes voor de lederen kramfors bank van ikea , zeer goede kwaliteit stof en binnen 5 minuten op de bank aangebracht . Ik had de bestelling binnen 1 week in huis .”
Comfort Works 5 star review on 16th May 2023 Comfort Works 5 star review on 16th May 2023
Helpful Report
Posted 11 months ago
5
Recasens
Recasens
Verified Buyer
“Pedí una funda para un sofa descatalogado de Ikea, la atencion i los plazos de entrega fueron tal como me dijeron, i la funda es perfecta! Estoy muy contenta! Lo recomiendo 100%! Muchas gracias a comfort works”
Comfort Works 5 star review on 13th May 2023 Comfort Works 5 star review on 13th May 2023
Helpful Report
Posted 11 months ago
5
Kathryn
Kathryn
Verified Reviewer
“Wow!!! Wow!!! Wow!!! We are so happy with our experience with Comfort Works!! Everyone is so incredibly helpful and so responsive!!! Sulaica was our amazing support person and she helped us with every detail of the process. We were having custom covers made -- and the measuring process can, at first, seem daunting -- but the system they have set up for it is very clear and organized -- so following it was not difficult at all -- and clearly it's worth the time it takes because our covers fit PERFECTLY!!! Once the final measurements are in - the entire process took us barely two weeks - from creation to delivery. Sulaica told me delivery usually takes about a week from where they are located to where I am in the US --- it took less! Our cover shipped out on Monday and arrive on Thursday!!! Pretty incredible!! -- All of this is so important and needs to be stated -- BUT -- the BEST part is ----- Our love seat looks AMAZING!!!!!! It's like a brand new piece of furniture - and the cover is SO well-made! We couldn't be happier with our experience with Comfort Work and our new slip cover. We HIGHLY recommend this company to anyone who is considering having a slipcover made. They are wonderful in every way!!!”
Comfort Works 5 star review on 12th May 2023
Helpful Report
Posted 11 months ago
Hey there, Kathryn! We can't thank you enough for leaving us such a wonderful review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again and have a great day ahead! :) - Mira from Comfort Works
Posted 11 months ago
5
Carla O
Carla O
Verified Buyer
“I am very happy with my covers. We had some fitting issues at first and I contact customer service and they started working to fix the problem. It took almost 2 months ( I was a little frustrated ) and after back-and-forth emails and measurements, they replaced the covers and they fit great!!!”
Comfort Works 5 star review on 12th May 2023
Helpful Report
Posted 11 months ago
Hi Carla, thank you for sharing your experience with us. We are so happy that we were able to get this sorted out for you - your sofa looks fantastic. Thank you again for your patience and for trusting us with your slipcover :) - Mira from Comfort Works
Posted 11 months ago
5
Mona C
Mona C
Verified Buyer
“I had an amazing experience with Comfort Works. I am beyond satisfied not with just the product but also 5with the customer service I'd received. Melissa was very patient and easy to work with. She took care of me during when my stubborn old sofa was being difficult. I'm in now in love with my new living room! Thank you Melissa and to the entire team!”
Comfort Works 5 star review on 10th May 2023
Helpful Report
Posted 11 months ago
Hi Mona, thank you so much for sharing your thoughts! We're thrilled to hear that you're enjoying your Varnamo's new look :) - Mira from Comfort Works
Posted 11 months ago
5
Maillard
Maillard
Verified Buyer
“Très bien satisfait de la matière et du rendu s ajusté Très bien faut forcer un peu dans les angles mais il lui faut le temps de se détendre”
Comfort Works 5 star review on 7th May 2023 Comfort Works 5 star review on 7th May 2023 Comfort Works 5 star review on 7th May 2023
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Posted 11 months ago
5
Chevreuil
Chevreuil
Verified Buyer
“Housse canapé Kramfors Ikea correspond tout à fait, s ajuste parfaitement, travail soigné! La couleur est très fidèle. Merci beaucoup”
Comfort Works 5 star review on 7th May 2023
Helpful Report
Posted 1 year ago
5
LOBATO T
LOBATO T
Verified Buyer
“La funda ha quedado genial!!”
Comfort Works 5 star review on 30th April 2023
Helpful Report
Posted 1 year ago
5
Pereira P
Pereira P
Verified Buyer
“I’m based in France and it was my second order to the website. Very good assistance by email since I got an old ikea sofa (thanks to Lisa). I strongly recommend due to the quality and the service.”
Comfort Works 5 star review on 26th April 2023
Helpful Report
Posted 1 year ago
Hi Pereira, it's so great to hear from you! Thank you so much for your continued trust and support :) - Mira from Comfort Works
Posted 11 months ago
Comfort Works is rated 4.8 based on 4,625 reviews
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