Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,628 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,628 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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"Our warm white slipcover completely transformed our slightly dated sectional! We ended up choosing the Cream Everyday Linen, and did a semi custom order for our Andes 3 piece chaise sectional from West Elm. My husband and I always wanted a white sectional, and being able to clean a slipcover that fit well was everything we could have asked for. Comfort Works was very communicative, and any possible issues were quickly resolved by their customer service team. The color is perfect, and the fabric cleans well and softens over time. Highly recommend!"

Comfort Works 5 star review on 26th April 2024

Greg O

"- Kundenservice ist freundlich und antwortet schnell\r\n\r\n-Versanddauer wurde eingehalten \r\n\r\n- Bez\u00fcge sehen gut aus und passen auch gut, durch den Klettstreifen lassen sie sich gut straffen. Die Gegenst\u00fccke des Klettstreifens lagen dem Paket bei und mussten noch an den Sessel getackert werden. \r\nBezug ist vom Versand noch etwas verknittert, das gibt sich sicherlich. \r\n\r\n- Ein Langzeittest muss noch ergeben, ob die Bez\u00fcge wirklich den Krallen unserer Katze standhalten werden."

Kaba

"The slipcover is perfection. It was a custom order -- not one of the styles they have in stock. Mark, my salesperson, was so patient with me. It took me forever to take the measurements, I was so afraid of messing up. I shouldn't have been. The team that makes the slipcover noticed almost immediately that some of my measurements were probably incorrect and asked me to re-measure. I sent along photos so they could see the shape of the sofa arms, back, and placements of seams. They did an amazing job!"

Comfort Works 5 star review on 20th April 2024

J L

1496

Anonymous

Anonymous // 01/01/2019

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Bernadette W

Verified Reviewer

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“We ordered the Pottery Barn Grand Sofa slipcover and it is fantastic! It came quickly, fits perfectly, and I’m finally liking my sofa again. I also appreciated that there was no chemical off-gassing when it came. I was prepared to air it out, but didn’t need to. Loved every ounce of this process! Thank you so much.”

Comfort Works 5 star review on 12th January 2023

Helpful Report

Posted 1 year ago

Hi Bernadette! We can't thank you enough for leaving us such a thoughtful review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Charles C

Verified Buyer

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“We needed new covers for our couch as the old ones were dirty and torn. The manufacturer no longer had replacement covers for this model and store bought ones looked sloppy and did not fit the design. I googled custom made covers and most were so expensive, I could have just bought a new couch. Luckily I found Comfort Works! I was a little skeptical at first considering all the measurements that needed to be taken, but their measurement guide made it quick and easy. I received my new covers today custom made using the Performance weave fabric and I’m so impressed. The fabric is very high quality, soft and comfortable. The couch covers, seat and back cushion covers are all perfect fit. Service and communication throughout the process was also impeccable. We couldn’t be happier! And all for a great price.”

Comfort Works 5 star review on 11th January 2023

Helpful Report

Posted 1 year ago

Hey there, Charles! We can't thank you enough for taking the time to leave us such a wonderful review. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Madison M

Verified Buyer

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“They were super responsive throughout the process and were very thorough to ensure the custom measurements all added up. The couch covers fit perfectly and we love them so far!”

Comfort Works 4 star review on 11th January 2023

Helpful Report

Posted 1 year ago

Hi Madison! Thank you so much for taking the time to leave us a review. We're so happy to hear that your experience with us was a great one. Thank you again for all your support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Alcyone C

Verified Buyer

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“Absolutely satisfied (!) and my PB Basic two-piece sectional slipcovers are just as advertised. Fabric color is exactly as shown on the site and my order came in a very timely manner. Also, a real bonus, the openings are a bit larger so those pesky odd-shaped corner cushions are easier to insert. The affordable price point is the icing on the cake.”

Comfort Works 5 star review on 10th January 2023

Helpful Report

Posted 1 year ago

Hi there, Alcyone! We can't thank you enough for leaving us such a great review - we're so happy to hear that you're enjoying your Pottery Barn's new look. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Tricia P

Verified Buyer

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“Comfort Works slipcovers were a lifesaver. We had an old Pottery Barn sectional (13-ish years old). The fabric was a mess, holes and stains, etc. I tried to buy replacements from PB and they would have cost me $4000! We were going to just ditch the couch and buy a new one but then I found Comfort Works. We got beautiful slipcovers for a quarter of that price. I was initially intimidated by the process but it was actually easier than I thought to take the measurements. The slipcovers arrived on Christmas Eve and fit very well. I called it my Christmas miracle! 😂”

Helpful Report

Posted 1 year ago

Hi Tricia! Thank you so much for leaving us such a glowing review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a great day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Morgan

Unverified Reviewer

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“Beautifully made. Perfectly fitted to our pottery barn couch. So happy to be able to extend the life of this high quality couch.”

Helpful Report

Posted 1 year ago

Hey there, Morgan! We can't thank you enough for the kind words - your Pottery Barn sofa looks absolutely stunning. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 1 year ago

C. L

Verified Reviewer

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“Thanks to the Comfort Works team for our beautiful slipcovers. Even though they had never done covers for our style of chairs they agreed to create a pattern which, when complete, fit our chairs like a glove. The fabric used and the finishes are top quality. We would definitely recommend Comfort Works products to anyone needing high-quality, reasonably priced slipcovers for any upholstered furnishings.”

Comfort Works 5 star review on 7th January 2023

Helpful Report

Posted 1 year ago

Hey there, Cheryl! We can't thank you enough for leaving us such a glowing review. We're over the moon to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and for all your wonderful support! :) - Mira from Comfort Works

Posted 1 year ago

Morgan W

Verified Buyer

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“I am blown away by the quality product and amazing customer service! My specific style sofa was not already available on the website and the team worked with me to get the right measurements. It was a quick turnaround and the quality is exceptional! The new cover makes the sofa look so much more high-end and looks to be better made than the cover that came with the sofa. The performance fabric has been a great choice with 4 young children. Spills bead up and clean up easily!”

Comfort Works 5 star review on 4th January 2023

Helpful Report

Posted 1 year ago

Hey there, Morgan! We can't thank you enough for leaving us such a glowing review - your sofa looks absolutely stunning. We're so happy to hear that you're enjoying the new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Meredith Y

Verified Buyer

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“I just received my new slipcovers for my very old pottery barn couch and I could not be happier! The customer service was outstanding and the final product fits perfectly and is beautiful. I can’t recommend Comfort Works more highly!”

Comfort Works 5 star review on 29th December 2022

Helpful Report

Posted 1 year ago

Hey there, Meredith! Thank you so much for leaving us a review - your sofa is looking absolutely stunning. P.S. Send our love to the cute pup! :) - Mira from Comfort Works

Posted 1 year ago

Jay P

Verified Buyer

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“Quality fabrics, great craftsmanship, outstanding support.😃 We covered all our Ikea furniture in the living room. Everything looks like new now. Their Perfomance Weave is very durable and resistant to staining with a nano coating on the fabric. It's also soft with a nice texture. The overall fit was great. We had a little back and forth on the stools because of some velcro strip placement that was different on the stools but Comfort Works support was very good about getting that just right. We also had part of the couch customized and they were willing to do that for us with no problem. We dealt pretty much with one support person throughout the process which made it very nice for continuity of communication and ideas. Our person was Lisa Lim and she was AWESOME!”

Comfort Works 5 star review on 22nd December 2022

Helpful Report

Posted 1 year ago

Hi Jay! We can't thank you enough for taking the time to leave us such a great review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you so much for trusting us with your covers and for the continued support! :) - Mira from Comfort Works

Posted 1 year ago

Valarie U

Verified Reviewer

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“LOVE LOVE LOVE! New Slipcovers for my old Rowe Nantucket Cotton Duck Sofa and Loveseat that was fading from Navy to purple bc of living room sunlight. (I tried dying the fabric 3 x!) These fit PERFECTLY! Easy to put on! The Performance Weave Mineral Blue feels soft and durable! And is the perfect color for our coastal decor ☺️ Thank you, Comfort Works!”

Comfort Works 5 star review on 20th December 2022

Helpful Report

Posted 1 year ago

Hi there, Valarie! Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Catherine C

Verified Reviewer

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“We are thrilled with our “brand new” couch. Comfort Works created a cover for a very old PB sectional that was shredded to bits by our cats. The new cover was impeccably executed. It couldn’t fit better and was very well made. We highly recommend!!”

Comfort Works 5 star review on 18th December 2022

Helpful Report

Posted 1 year ago

Hey there, Catherine! Thank you so much for leaving us such a glowing review. Your PB Comfort is looking amazing. Thank you again for trusting us with your slipcovers and have a great day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Ruiz R

Verified Buyer

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“! FANTASTICO ¡LLEGO MUY RADIDO A ISLAS CANRIAS (ESPAÑA)! ESTAMOS MUY CONTENTOS, LA TELA MUY FUERTE Y RESISTENTE EL COLOR QUE QUERIAMOS, MUY FACIL Y RAPIDO DE PONER.TODO UN ACIERTO.MUCHAS GRACIAS.COMFORT WORKS...”

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Posted 1 year ago

Muscio

Verified Buyer

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“Très contente de mes housses, elles sont parfaitement adaptées à mon canapé qui a retrouvé une seconde peau 20 ans plus tard. La qualité est magnifique, la couleur très belle.”

Helpful Report

Posted 1 year ago

Bonjour Muscio, merci beaucoup pour votre avis. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé. Merci pour votre soutien et votre confiance! :) - Mira de Comfort Works

Posted 1 year ago

Katie Y

Verified Buyer

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“I could not be happier with my new-again sofa thanks to comfort works! I got a cover for my ikea sofa, custom covers for my throw pillows, and new legs as well. The comfort chenille fabric (I got dusty rose) is so soft and beautiful! And it doesn’t even collect pet hair! I’ve had it over a month now and am still obsessed.”

Comfort Works 5 star review on 8th December 2022

Helpful Report

Posted 1 year ago

Hi Katie! We can't thank you enough for leaving us such a glowing review - your Karlstad looks absolutely stunning. We're so happy to hear that you're enjoying the new look. Thank you again for trusting us with your slipcover and have a fantastic day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Bonnie B

Verified Buyer

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“I am very very happy with my custom slipcovers. I purchased J. M. Paquet furniture years ago. We still love the furniture, but the company went out of business so I could not get the slipcovers replaced. I did not want to have to send my furniture to an upholstery shop and pay $3,000.00 for new slipcovers. It took some effort and time to make the measurements clear enough to make the Comfort Works' seamstress happy with them, but it was worth it. Taking photos of your furniture and marking the measurements on there is definitely recommended, especially if you have furniture that does not quite fit the online template. Sulaica was very patient with all of my questions and she graciously addressed all of my concerns. I highly recommend this company.”

Comfort Works 5 star review on 6th December 2022

Helpful Report

Posted 1 year ago

Hey there, Bonnie! We can't thank you enough for letting us know - we're ecstatic to hear that your experience with us was a great one. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Keesha B

Verified Buyer

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“Comfort Works is awesome - initially I inquired being that I purchased my sofa from Wayfair; which wasn’t on the list of companies they made covers. Sulacia and I communicated throughout the entire process. When I tell you - she and the team are professionals. I was measuring incorrectly several times & they were adamant I was off & I was. HaHa. Overall ~ I would order from this coming again. When I say my covers fits “perfectly” and looks absolutely “fabulous”..!! I Love Love the finished covers. I chose Weave Textured Denim. Thank you ❣️”

Comfort Works 5 star review on 5th December 2022

Helpful Report

Posted 1 year ago

Hi Keesha! Thank you so much for leaving us such a stellar review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Amory S

Verified Buyer

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“We could not be happier with our Comfort Works slipcover. The entire experience--from first contact and fabric sample ordering through to measurements, shipment and delivery--was first-rate. Mark, who was our customer-facing contact was proactively communicative, responsive, professional and effective. And, best of all, the slipcover fits perfectly! A win all the way around. We'd order from Comfort Works again--and recommend them to others--in a heartbeat.”

Comfort Works 5 star review on 30th November 2022

Helpful Report

Posted 1 year ago

Hey there, Amory! Thank you so much for leaving us such a glowing review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Ramos

Verified Buyer

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“Increíble esta empresa, el pedido fue rapidísimo y eficaz, exactamente el modelo que quería y el color. Muchas gracias por este servicio.”

Comfort Works 5 star review on 26th November 2022

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Posted 1 year ago

Pereira P

Verified Buyer

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“Parfait Très belle qualité Je recommande”

Comfort Works 5 star review on 21st November 2022

Helpful Report

Posted 1 year ago

Bonjour Pereira, merci beaucoup pour votre avis. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé. Merci pour votre soutien et votre confiance! :) - Mira de Comfort Works

Posted 1 year ago

Maureen

Verified Reviewer

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“The team was communicative and helpful throughout the order and production process. We're so pleased with the fit and quality of our slipcover, and the value can't be beat (we could have bought 4 of these for what Pottery Barn charges!). Delivery and production does take time, but the team was transparent about timelines, so we never felt frustrated. Would buy from them again!”

Comfort Works 5 star review on 19th November 2022

Helpful Report

Posted 1 year ago

Hi Maureen, thank you so much for letting us know! We're thrilled to hear that you're enjoying your Pottery Barn's new look. Thank you again for trusting us with your slipcover and for all your support! :) - Mira from Comfort Works

Posted 1 year ago

Andrea R

Verified Reviewer

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“I cannot praise Comfort Works highly enough. What an incredible find! I have an old Pottery Barn sofa. The Comfort Works staff helped me provide accurate measurements, which is, of course, crucial. They were so patient with me while guiding me through the process. They were always responsive and encouraging. I love the finished product. It fits perfectly and the fabric is beautiful. I would definitely recommend Comfort Works.”

Comfort Works 5 star review on 17th November 2022

Helpful Report

Posted 1 year ago

Hey there, Andrea! We can't thank you enough for leaving us such a wonderful review - your sofa looks absolutely stunning. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your amazing support! :) - Mira from Comfort Works

Posted 1 year ago

Heather M

Verified Buyer

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“OMG they are amazing! BEAUTIFULLY designed and made. Every step of the process was SO easy and customer service is crazy fast and nice!! We are ordering more for our other furniture so everything will finally match.”

Helpful Report

Posted 1 year ago

Hey there, Heather! Thank you so much for leaving us such a stellar review. We're so happy to hear that you're enjoying your Lounge II's new look and that your experience with us was a great one. Thank you again for all your trust and continued support! :) - Mira from Comfort Works

Posted 1 year ago

Jan D

Verified Buyer

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“I have ordered two custom slipcovers from Comfort Works and will no doubt continue to be a loyal customer. They have amazing fabric choices, provide high quality and accurately fitting work and deliver excellent, personalized customer service.”

Comfort Works 5 star review on 16th November 2022

Helpful Report

Posted 1 year ago

Hey there, Jan! Thank you so much for leaving us such a wonderful review - your sofa is looking fantastic. We're over the moon to hear that your experience with us has been nothing short of pleasant. Thank you again for trusting us with your covers and for your continued support! :) - Mira from Comfort Works

Posted 1 year ago

Eileen C

Verified Buyer

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“I just got my covers for two Pottery Barn chairs. The chairs are 28 yrs old and look brand new! The covers are just perfect! Better than the originals!”

Comfort Works 5 star review on 10th November 2022

Helpful Report

Posted 1 year ago

Hey there, Eileen! We can't thank you enough for the kind words - your chair looks absolutely stunning! We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Michelle F

Verified Buyer

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“Amazing customer service. We have an out-of-date conventional Pottery Barn Sofa and oversized PB chairs with outdated ottoman. PB couldn't help us at all. Comfort works walked us through and even helped us true-size the chairs. It was a long process, but they came through and helped. New cover fabric fits great, sturdy, comfortable and true to color match for all four pieces. Difficult order. Well done Comfortworks.”

Comfort Works 5 star review on 8th November 2022

Helpful Report

Posted 1 year ago

Hey there, Michelle! We can't thank you enough for leaving us such a great review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcovers and for all your support! :) - Mira from Comfort Works

Posted 1 year ago

Brian G

Verified Buyer

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“Great place if you are looking for sofa make over! Exceptional customer service! I was very happy with the new cover and look for my 6 old sofa!”

Comfort Works 5 star review on 6th November 2022

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Posted 1 year ago

Hey there, Brian! We can't thank you enough for the kind words - your Crate & Barrel looks absolutely stunning. We're over the moon to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Genevieve C

Verified Buyer

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“Excellent product Excellent communication with staff Received very quickly after order Definitely would but again with comfort works”

Comfort Works 5 star review on 2nd November 2022

Helpful Report

Posted 1 year ago

Hey there, Genevieve! Thank you so much for leaving us such a great review. We're so happy to hear that your experience with was nothing short of pleasant. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 1 year ago

Tom P

Verified Buyer

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“We just received the fitted slipcover for our Crate and Barrel sofa. The sofa is a discontinued model by C&B. Comfort Works did not have a pattern for the sofa, but still did an incredible job of making a well fitting cover. We are very impressed with the quality and workmanship (including my previously skeptical wife). Two thumbs up. Tom P USA”

Helpful Report

Posted 1 year ago

Hey there, Tom! We can't thank you enough for leaving us such a wonderful review - your sofa looks absolutely stunning. We're thrilled to hear that you're enjoying your new covers. Thank you again for trusting us with your slipcover and have an amazing day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Diane T

Verified Buyer

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“My Pottery Barn sofa had become ratty due to dogs, grandkids and husband. I was ready to replace it but then thought I would try recovering it first. The slip covers were suburb in every way. The workmanship, fabric and fit were perfect. Thank you Comfort Works.”

Comfort Works 5 star review on 26th October 2022

Helpful Report

Posted 1 year ago

Hey there, Diane! Thank you so much for leaving us such a glowing review - we're so happy to hear that you're enjoying your new covers. Have a fantastic day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Comfort Works is rated 4.8 based on 4,628 reviews