Comfortable Conservatories Reviews

Name: Comfortable Conservatories
Address: Comfortable Marketing Services Ltd500 Avebury BoulevardCentral Milton KeynesMk9 2BE, Milton Keynes
Rating: 4.43

4.4 Rating 237 Reviews

86 %

of reviewers recommend Comfortable Conservatories

Company Reviews

Questions

Metrics

4.4

Based on 237 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

08007723318

Email:

comfortablewolverhampton@gmail.com

Location:

Comfortable Marketing Services Ltd500 Avebury BoulevardCentral Milton KeynesMk9 2BE
Milton Keynes
MK9 2BE

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Comfortable Conservatories 5 star review on 15th March 2018

Mrs Beddows

Comfortable Conservatories 5 star review on 8th March 2017

Mrs Hague

Comfortable Conservatories 5 star review on 20th January 2017

Niraj Agrawal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company under any circumstances. Cowboy builders who do not comply with building regulations. Very bad experience using this company. They do not respond to any emails or letters and as a company are in liquidation. Please avoid at all costs.”

Helpful Report

Posted 5 years ago

Hi Mr Tennant, I am sorry to hear this. I am more than pleased to look into your queries. I can assure you that we strive to give the best possible service to all of our customers. In respect to your claim regarding liquidation, I can assure you, this could not be further from the truth. Comfortable Marketing own the Comfortable Conservatories brand and we have a thriving network of franchised installation companies thoughout the UK. We are pleased to have have thousands of satisfied customers and I am more than happy to look into any case of anyone not receiving our very best service. I would be pleased to deal with your queries personally, please do not hesitate to contact me for assistance. Could you email me with your postcode and contact details. Samantha Jones info@comfortableconservatories.com

Posted 5 years ago

“Ceiling lighting fitted incorrectly, failed to respond to my emails to rectify the issue. You should be embarrassed to call yourself a legit company. I will be contacting trading standards soon as you refuse to engage and accept liability. I've had them refitted by a certified electrician who's ready back up my complaint with a report.”

Helpful Report

Posted 6 years ago

“How can I write a review when we still have two leaks. Also the carpentry has not been completed.”

Helpful Report

Posted 6 years ago

“Sales girl was great and sold us exactly what we wanted at a good price. A new polycarbonate roof with insulation and a ceiling. We paid a deposit and was told the surveyor will have to come and measure up. A week after a girl phoned to arrange INSTALLATION ? I asked about the surveyor but was told it wasn't needed. So low and behold when the installers turned up they hadn't got the correct materials and couldn't do the job. That's when the nightmare began. We experienced the truly appalling non exsistant customer service from everyone we spoke to in the company. I found out the polycarbonate roof was not placed on the work sheet. But when I called to find out what was going on I was told someone would call me back, but they didn't. So I called again and again for 3 weeks I was told by people they couldn't even remember why they were supposed to be calling me. I even emailed a director to complain, but had no reply. I was at the end of my tether. I considered cancelling but was told I'd lose my deposit. We were trapped. Then after speaking to the sales girl, the job was transferred from Wolverhampton to Halifax. At last things began to move forward, or least I thought. 3 months later the workmen turned up to do the job again, but guess what NO polycarbonate roof. I swear to god you couldn't make it up. I felt like I was on the set of a Carry on film. The work has been done now and I am very happy with the new roof and workmen who carried out the job were great. But the whole experience was extremely stressful and the disruption to our home and family life was traumatic to say the least. But above all I feel the company just don't care. So I cannot recommend this company.”

Helpful Report

Posted 7 years ago

“.Our roof was done .June 2016 still waiting for our buildings regs .got my husbands number need to know what is going on.otherwise we will be .taking this further.”

Helpful Report

Posted 7 years ago

“I recieved a phone call shortly after filling out an online instant quote and was told someone could come round that evening to go through it all and give us an instant quote. I thought perfect! But the sales man was extremely pushy for us to sign up to it. We eventually did after he reassured us that if we were to change our minds we could get our full deposit back within a month. The next morning we decided to cancel it so I phoned up and explained that with it coming up to Christmas we couldn't afford it. The gentleman on the phone sounded annoyed and put me onto someone else who again sounded annoyed with me and was quite rude. She explained that I had to send back the signed paperwork (the only paperwork we had) and they would send back our deposit within a month. I did this the same day, it's now been over 7 weeks and we are still waiting for our deposit.”

Helpful Report

Posted 7 years ago

“We had a leak!! After months of phone calls and emails we finally got it repaired. We were told on several occasions that we would get compensation for all the stress and upset that was caused, again have sent letters and emails regarding this and have had no response. When the work was done we were left with black marks on our new conservatory blinds and black bootmarks on our carpet. Workman had no consideration or respect for our property. The 10 year guarantee is not worth the paper it is written on. Be aware this company is ok on the surface but when you dig deeper absolutely useless and as for customer service department, there isn't one. GOOD LUCK”

Helpful Report

Posted 7 years ago

“This is the second review I have done, as I am still waiting to have my roof fixed, where they initially did a poor job, lied about what time the man was coming to fix it. When he came, he said he couldn't do it on his own, after walking on my new rug with filthy boots! Then customer service rang and asked me to take the review down, which I said I would once I had a satisfactory job done. After several more calls, Charlotte finally set up a date for it to be done, I am still sitting here waiting for a call back, as Daniella on customer service has just told me that I am not even booked in!!! they wont call me back, because they never do. What a joke of a company, I have even read their employee reviews, who call them Cowboys! and say that they don't pay them. If they don't sort it I will take them to small claims court!”

Helpful Report

Posted 7 years ago

“Ceiling cladding poorly fitted. The cladding collapsed on the left side after 3 months of fitting. Cladding fitted September 2015 now September 2016 just a year total cladding now dropped and dangerously haggling. Customer service awful”

Helpful Report

Posted 7 years ago

Good Morning Ms Tayo, Thank you for your feedback. I believe that you spoke with the Installations Manager this morning, our team of fitters will be attending your property as discussed to complete and correct internal works for you. We look forarward to rectifying this for you. Kind Regards, Comfortable Conservatories.

Posted 7 years ago

“NEVER EVER use this company! The first 2 roofs leaked it took 2 months (in winter!)for a 3rd roof to be fitted. Half way through the job they left as they had a new more important job, leaving our conservatory open to the rain. Our conservatory is now destroyed! The ceiling bows so we cannot open the internal doors, and we live in fear everytime it rains. Guttering leaks, and the room is freezing. The only thing our conservatory is now for for it the tip! They left rubbish all over the garden, our furniture was ruined and we were left cleaning up all the mud trodden in. They refuse to accept any responsibility.”

Helpful Report

Posted 7 years ago

“Very quick to get a salesman on site and to take an order, installation engineers seemed to know what to do but after the first rain the roof still leaked. Upon inspection I could see that the water ran off the tiles and missed the guttering. Also drain pipes leaked and water ran down the door. After numerous phone calls an engineer visited and said that they needed to get materials to put the incorrect installation put right. After various delays we arranged to be at home and no one turned up. I called the office at 16.10 and was told engineer stuck in traffic. No further contact from the office and another day wasted. I will have to contact the office tomorrow and waste another day. The office staff don't seem to realise how long it takes for engineers to get around the country.”

Helpful Report

Posted 7 years ago

“We are very disappointed with the way this contract was carried out, over 1 day instead of 2 although we got some compensation for the way our conservatory was left. It seems on the day of work, once the labourers were on site 10.30am you only seemed to worry about when the account would be paid in fact 3 phone calls to check this out, also the labourers telling us to pay, when it quite clearly states on the order form payment on completion but the job was not fully completed, the labourers left at 7.00pm saying that we would have to finish it ourselves. Then low and behold 9.30 the following morning you were pestering/demanding money once more. In light of all this I would not recommend your company to friends or relatives as I would not put them through this embarrassment or despicable attitude towards your customers. We are now awaiting Head Office to visit but are not holding our breath.”

Helpful Report

Posted 7 years ago

Comfortable Conservatories is rated 4.4 based on 237 reviews