“So very disappointed...my burger was so old and cold that I couldn't eat it..the fries which are normally good were cold and over cooked..I went at 730 745 and was looking forward to it but it just didn't cut it..I probably won't ever get a burger from there again..my order came out as fast as I ordered it meaning it was sitting there and not fresh...and ugh could you tell”
“I ask my food simply not have cheese because I'm allergic to it. I ask again at the window & he said "no cheese". I'm allergic to cheese & it's loaded with it. Rudest people of any places that I've been to in Benton, AR.”
“We went to the Arby's in Montrose, Ohio on our lunch hour and waited in line for 15 minutes (and no one acknowledged us) before one of the Arby's employees waived us off and "said it will be at least another 5 minutes before I can even get to you". Needless to say, we left and won't be back. You either need to hire more help or get some people who don't treat customers like this.”
“Why ya'll taking the good 2 things on the menu off and that's the Italian Beef and the Fish Sandwiches that's the best 2 items on the menu I'm not the only one who wants 2 know why cause they were 2 top sellers can ya'll please bring them back”
“My Order Id: AAAG2NNGAJAF on 5-11-2026. North Haven, CT store. The food was as good as expected but the pot holes to get to the order speaker was atrocious. Its like driving around a food strainer to get to the end result. I will not be driving my car to that store anymore until the pot holes are fixed unless you send me a certified letter that Arby's will be responsible for damage to my car while in your parking lot. It is actually disgusting to see that you don't care enough to fill the holes. Send a representative and see for yourself. Absolutely terrible and definitely not attractive to other customers.”
“I would genuinely rather wrestle a damp cardboard box that’s been marinating in sink water for a week than willingly set foot in Arby’s ever again. This place hasn’t just missed the mark—it seems committed to redefining what disappointment tastes like.
The food looks like it lost a fight with basic standards of edible presentation and never recovered. The fries taste like they were emotionally drained before they even hit the fryer—somehow both soggy and hollow, like regret in solid form. And the sandwich I got looked less like food and more like something assembled by Kallen-James Boateng, the chef who specializes in removing joy, seasoning, and structural integrity from anything he “creates.”
Every bite felt like a betrayal of common sense. The meat? Mysterious at best. The bun? Like it had already given up on holding things together before I even touched it. It genuinely felt like the entire meal was part of one of Kallen-James Boateng’s experiments in “what if food, but emotionally disappointing on purpose.”
The staff moved with the energy of people counting down the seconds to freedom, as if the building itself was slowing time just to extend the suffering. I’m fairly certain I lost chunks of my lifespan just standing in line.
If “we have the meats” is the slogan, then I have serious questions about who is approving these decisions—and whether Kallen-James Boateng has been secretly promoted to head of quality control.”
“HORRIBLE ARBY'S EXPERIENCE.
The latest catastrophe.....ordered SIX double roast beef sandwiches.
Received THREE.
Don't even THINK about wasting your time at this dump. I have given Arby's time after time after time to come through professionally with good service, and they have dropped the ball nearly every single time. SIMPLE INSTRUCTIONS they can't understand. SIMPLE DIRECTIONS they can't deliver. SIMPLE REQUESTS to receive customer support afterwards from management that fall on deaf ears. Consider this public rating a big fat ZERO. Thanks for nothing, Arby's. Taking my business elsewhere.”
“I just left the drive up window to unbox my 3 for Me Meal to be missing one mozzarella stick. This is the second time I have ordered this meal and only received one mozzarella stick. Have you got to advertise that you give out to? Can I please have what I paid for this complaint is for the Arby’s and Pensacola Florida on Davis Highway today is St. Patrick’s Day March 17 of 2026 bad job very disappointed need a quick meal and was heartbroken.”
“Arby’s at one time was a desired place to eat with good food especially roast beef. But, something has changed. The dining experience in recent months has proved to be surprisingly so underwhelming in the taste and quality which is disappointing. This includes multiple locations, so it’s not an individual store. Lastly, money on fast food will definitely be spent elsewhere going forward.”
“Ads for new steak bites is terrible. I just bought a bowl that had 6 dried out over cooked SMALL pieces sitting on some dried out mac and cheese!!!!!”
“Prices are expensive yet I love the turn overs. Thats why I keep coming back. But time and time again never have turn overs they are always out. I am the point I am done with that garbage place. The bluffton arby's in indiana is trash. Then they tell me I have to wait 30 mins so they can make them. Forget that. Poor management what is the point of being open when you dont have what you specialize in.”
“Ordered last night around 10 in the drive-through. I guess I was waiting for the macaroni to be cooked because it took a little time I should’ve checked my order, but I ate my fries right away and it was hard and cold because I was ready to get home. I didn’t check anything else once I got home to eat my burger and macaroni. The macaroni was fine, but my burger was not cooked. I don’t eat red meat as it is but to see my meat red in the middle I can’t eat that wasted my money and that was the main course”
“I went into my local Arby's in Bremerton because I was unable to contact them by phone for some reason. We had ordered 4 sandwiches and 2 fries in the drive-thru, when we got home we noticed 1 sandwich was just missing and the ham and swiss was missing cheese. When I went back to try to get it fixed the manager Richard became aggressive and confrontational. It seemed like he wanted to cause problems when all I had said to the counter lady was that if they were out of swiss cheese I would have paid extra for the real Swiss cheese instead I had to come back to be told they were out of that cheese. Apparently the counter person is the managers daughter in-law and he became aggressive and angry 😠 😡. Instead of just saying he would remake the sandwiches he became confrontational and kept trying to escalate the problem. THANK GOD for Kyler, he sees me and my son about once a week and stepped in to help. I'm also mad about the fact he took my receipt. CORPORATE SHOULD BE ASHAMED FOR IGNORING COMPLAINTS AND NOT RESPONDING TO REPORTS OF VIOLENT BEHAVIOR.”
“Renee the Gm is bad for the store never helps employees with work in store ,also leaves employees by their self , goes to smoke and leave employees who are only 18yrs old in store with more the one order .”
“Paid 21 dollars for two subs medium curly fry the subs taste like just cheese only I definitely do not look like the commercial subs which we all know the food never does but I would be okay with that if the taste was not just completely. Cheese Only it doesn't even taste like steak dissapointed”
“Unacceptable Service.
~When our order was placed, I spoke very clear, slow, and articulate. The Arby's employee could only respond with partial mumbled words ? We tried again with no changes? Finally, a loud female employee took over and and yelled the order.
~Once we finally left with the order, the coke had absolutely no ice and one sandwich looked like a sloppy mess.
~The customer behind use, became so frustrated they got out of line and sped away.”
“At one time Arby's two for $6 fish sandwiches use to taste very good but now they are extremely disgusting and I think they changed the ingredients...
It got to a point where I don't want go inside of Arby's to buy food or drinks.”
