“I asked for hot curly fries the place was packed took long time they put food in a bag not a tray when I showed them fries were not hot. They gave a new order but only had 1 curly fries in it rest were ends and pieces Worest service ever”
“I stopped by the Arby's in Bedford Va recently, and I had a great experience. The restaurant was very clean, and everything looked well taken care of. You can tell the staff takes pride in keeping the place welcoming.
Kristin Knowles, the general manager, was so kind and helpful. She greeted everyone with a smile and made sure customers were taken care of. It's not every day you see a manager so involved and genuinely friendly.
My food came out quickly, and it was hot, fresh, and delicious. The whole experience was smooth from start to finish.
10/10, I highly recommend this Arby's! Great food, fast service, a spotless restaurant, and excellent customer service. I'll definitely be back.”
“The new Philly Cheese Steak was way too watery!! Being from Philly I was surprised that the taste was okay. But the consistency was way off. While asking staff about assembly of sandwich, they shut me down and were rude about my critiques. Too much cheese!! Too watery. By the way, it was the 1/2 pounder.”
“Arbys in Eldorado Ks is so stingy on their arbys sauce. Im sick of it. Everytime I ask for 3 for my DOUBLE CHEDDER BEEF They give me one... Every time... its REDICULOUS! I'll even pay for extra but it's a double for crying out loud I want three... they act like they're giving you gold.”
“Tried the new cheese steak and didn't care for the flavor. It may have tasted better but I couldn't find any cheese on it. I also ordered a beef and cheddar...my go to at Arby's...it had a tablespoon of cheddar on the side of it. I also ordered a large curly fry. There were two big curly fries on top and the rest of box had pieces 3/4 to 1 inch long. Looks like they were rid of a bag of pieces. I was the unlucky recipient. Arby's has the meat but not the cheese. I've gotten iffy food from this Arby's before but never this bad. Just thought I'd let you know.”
“This was advertised as thinly sliced Angus steak. It's more like meatballs. It's supposed to be a sandwich, with carmelized onions and cheese. It's a total disappointment. For the price I paid I would have expected much better!”
“I heard and advertised that Arby’s was having a cheesesteaks sandwich. We went to Payson Arby’s and the sandwich was nasty, instead of cheese you get a kind of cheap gravy juice not cheese at all very disgusting, you can’t eat your sandwich because of the spilling of the nasty juice all over you.”
“I went through the drive up. I paid for a beef and cheddar sandwich meal and all I got was meat on a bun with no barbecue sauce, snow cheese, and I paid for a beef and cheddar go figure, they rushed me through the line like I was in a cattle line or something.”
“I went to Arby's on Columbia Avenue to pick up an order. I decided to eat my sandwich there first. Pam was great she held off on making my shake, and told me to holler at her when she should make it. All the food to go was warm and the shake was great. Later I was talking to friends about my Arby's experience and someone mentioned how nice the drive through lady is at the same location. I told him it had to be Pam ! Thanks Pam, keep up the good work and a smile. The questions below are about delivery pick which is not applicabke”
“The young lady at the window very polite and kind. I got there about 1130 p june 17th 2026. I have never been to this location where the staff wasn't the greatest. Thank you Arby's for the staff of 3393 Madison pike Ft. Mitchell Ky I more than appreciate the staff always being kind and helpful. The food is always the best. Thank you”
“Elizabeth was very friendly and because there weren't many people, we were able to chat a little. She brought our food out to us piping hot. Our meal was very good and much appreciated.
I was taken aback when I heard someone in the back cursing. That certainly was not appropriate. Nor was it appreciated. I was glad there were no children present.”
“So very disappointed...my burger was so old and cold that I couldn't eat it..the fries which are normally good were cold and over cooked..I went at 730 745 and was looking forward to it but it just didn't cut it..I probably won't ever get a burger from there again..my order came out as fast as I ordered it meaning it was sitting there and not fresh...and ugh could you tell”
“I ask my food simply not have cheese because I'm allergic to it. I ask again at the window & he said "no cheese". I'm allergic to cheese & it's loaded with it. Rudest people of any places that I've been to in Benton, AR.”
“We went to the Arby's in Montrose, Ohio on our lunch hour and waited in line for 15 minutes (and no one acknowledged us) before one of the Arby's employees waived us off and "said it will be at least another 5 minutes before I can even get to you". Needless to say, we left and won't be back. You either need to hire more help or get some people who don't treat customers like this.”
“Why ya'll taking the good 2 things on the menu off and that's the Italian Beef and the Fish Sandwiches that's the best 2 items on the menu I'm not the only one who wants 2 know why cause they were 2 top sellers can ya'll please bring them back”
“My Order Id: AAAG2NNGAJAF on 5-11-2026. North Haven, CT store. The food was as good as expected but the pot holes to get to the order speaker was atrocious. Its like driving around a food strainer to get to the end result. I will not be driving my car to that store anymore until the pot holes are fixed unless you send me a certified letter that Arby's will be responsible for damage to my car while in your parking lot. It is actually disgusting to see that you don't care enough to fill the holes. Send a representative and see for yourself. Absolutely terrible and definitely not attractive to other customers.”
