Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.32

2.3 Rating 383 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not reply to emails or answer the phone. They won't confirm delivery dates & won't answer email or calls about complaints at all. I have been trying to get hold of them since August 2019.”

Helpful Report

Posted 4 years ago

Dear Lisa, we would like to apologise for the difficulties you have faced in getting in touch with our customer services team. If you still require further assistance please visit the below URL and complete the short contact form. Thank you for taking the time out of your day to leave your review. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 4 years ago

“Ordered hand sanitiser on a Friday after finding the site still had stock and at a reasonable price. I telephoned just after the order was placed to make sure the shipment would be on time and was told that the item would ship beginning of the following week. Nothing arrived so I telephoned again and was told that the stock ran out of the item and it would be filled on the next shipment in a month's time. Disappointed when three and a half weeks after I placed the order I got an email from Vicky saying that they are cancelling the order as they cannot ascertain when the order will be filled. This company is pathetic and dishonest. Do not trade with them”

Helpful Report

Posted 4 years ago

We are sorry to hear about your experience using Complete Care Shop. Due to the Global Coronavirus Pandemic, we are currently experiencing unprecedented demand for some of our products which has resulted in some items becoming out of stock within a very short timeframe. We are also doing all we can to ensure our employees stay healthy and safe by closely following Government advice. This means that there has been some delays to orders and refunds. Please be assured we are working as hard as possible to put things right in challenging circumstances.

Posted 4 years ago

“The order I placed took ages to get to me. It was unsuitable so I returned it the same day. Here we are 3 weeks later and I still haven't received my refund. Difficult to get hold of Customer Service Dept and I didn't get any reply to my e-mails.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a feedback. I’m really sorry to hear about the difficulties you faced with your order and would like to apologise for any inconvenience caused. Due to the Global Coronavirus Pandemic, we are currently experiencing unprecedented demand for some of our services and as a result there have been some delays to refunds. Please be assured we are working as hard as possible to put things right in challenging circumstances.

Posted 4 years ago

“Awful, ordered a fairly simple order 12 days ago and paid for delivery, still waiting... they’ve taken the complete mick. Can’t get hold of anyone at this useless company and provided with no updates. Waiting until the end of the week and if I have received nothing I will be contacting me bank to pull the money back. What a nightmare”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your feedback. I’m really sorry to hear about order delivery delay and would like to apologise for any inconvenience caused. Your feedback has now been passed on to our delivery team who will contact the courier company we use to deliver our orders.

Posted 4 years ago

“My god it is easier to get hold of a tennage junkie than this company, they never answer the phone or emails. I ordered a few items from them they don't know its my job to find suppliers for the care home group I run 96 sites in all. Won't be using them again. Had to go down the root of my bank chasing a refund.”

Helpful Report

Posted 4 years ago

Dear Robert, we would like to apologise for the issues you have faced getting in contact with our customer service team. Due to the COVID-19 crisis, we have faced unprecedented volumes of calls and emails regarding our products and services over the last few months. We are working to get through all customer queries whilst ensuring our employees stay healthy and safe by closely following Government advice. Thank you for taking the time to leave your review, all feedback is valued and important to us.

Posted 4 years ago

“Very bad. They used to be better not sure what’s happened to them. I have bort a standing hoist from them, and so fare been waiting for my delivery for 7 days. I was told it be take 3 to 5 working days. Call them yesterday was told it will take 5 to 7 working days. I need the hoist eminently. The person I spoke with yesterday could even tell me if the product was dispatched.”

Helpful Report

Posted 4 years ago

Dear Mr Abdi, We are very sorry to hear about the delay you faced receiving your purchase and would like to apologise for any inconvenience caused. Your feedback has now been passed on to our delivery team who will contact the courier company we use to deliver our orders.

Posted 4 years ago

“Very frustrating! Had ordered some sanitise products from them about 2 weeks ago. Nothing hear from them about the dispatch! Had chased up few times about this.”

Helpful Report

Posted 4 years ago

“DON’T BUY FROM THIS COMPANY!! After ordering an overbed table, it has taken nearly 2 weeks, to eventually get one delivered! Their next day delivery is none existent, even though we paid for it? Also, their customer service leaves a lot to be desired? They answer emails 2 days after they receive them and don’t return calls, even though they promise to?”

Helpful Report

Posted 4 years ago

“I have ordered several times over the years and I have never had any problems with their equipment and service from complete care shop. Very happy and will continue shopping with them”

Helpful Report

Posted 4 years ago

“Absolute disgrace I ordered a walking stick on a next day delivery service at extra cost did not arrive so emailed company which they returned a day later promising that good would arrive and gave me a fictitious consignment number for parcel force so I have emailed them again as we were desperate for goods,hence the next day del,no one could be bothered to reply and I've had to go else where at last minute as need the stick for mobility this is neither a professional or honest company especially when disabled people are relying on them avoid at all cost”

Helpful Report

Posted 4 years ago

“Terrible customer service. Ordered a batwing pillow with pillowcases for very ill elderly mother. Over a week later the pillowcases arrived but no pillow. Spoke to them and was advised they would send another one. Over a week has passed and still no pillow. They now say they are dispatching today on 48hr service and I have requested next day due to the unacceptable delay. Still not confirmed they will do this. Absolutely shocking service - I would not recommend at all !!!”

Helpful Report

Posted 4 years ago

“DO NOT USE THESE PEOPLE! First, they sent a faulty wheelchair, then they sent another one back with only one brake and when one wheel went flat said that it was "company policy" not to issue new inner tubes. And now, they are refusing to take the wheelchair with one brake back because it's beyond the timeframe for returning things, even though they offer a 6 month warranty and we only ordered in September. They have been very unhelpful to the staff at the care home and all in all, offer a disgracefully bad service to vulnerable people. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Didn’t make me happy as nothing turned up I have left a message for you to return my money and although you have my money for nearly a month now had to go out and purchase a walking stick so will be informing Breakfast TV how your managing director does not provide the service he was praised for ?”

Helpful Report

Posted 4 years ago

“I ordered a casa medical bed and mattress and it came quickly before Christmas as promised with no hassles . Thanks for your help and great price compared with ordering my bed locally.”

Helpful Report

Posted 4 years ago

“I wrote a Review a short while ago when the delivery Parcel Force and customer Services let down Complete Care shop and I thought it was worth three star so now it’s time to say thank you to Complete Care and Royal Mail who delivered in three days considering it is the Christmas period worthy of five stars”

Helpful Report

Posted 4 years ago

“Awful. Been told for 3 weeks my item was on its way, only for today to find out they have no stock and will not be getting anymore. I was actually told that it was packed and ready to send. But now 3 weeks later I am not going to receive my item and have to wait another 72 hours for a refund. Awful company.”

Helpful Report

Posted 4 years ago

“I ordered a trip walker 10/11,cash taken on the 15th/11, still not received it,after numerous calls with the same lady who needs to go on a course to learn people skills, I have now contacted trading standards.DISGUSTING.”

Helpful Report

Posted 4 years ago

“Wouldn't recommend this company ordered a wheelchair on the 19th November keep getting told at the warehouse for dispatch and can't cancel order as its at the warehouse for dispatch but they can't tell me when that will be company is an absolute joke had I known this I would have ordered from a different company that deliver next day save yourself the hassle order from someone else because I won't be using this company again.”

Helpful Report

Posted 4 years ago

“Absolutely appalling business management of costumers and don’t complain! If you do, a reply is “curt” is the best to expect. Orders are far from priority!! I would never use this company.”

Helpful Report

Posted 4 years ago

“I can do no better than my anonymous friend who posted the following - “Don't touch them with a barge pole! Only giving them 1 star as you can't give no stars. Can't comment on the quality of the goods because I STILL don't have them but customer service is non-existent and should be renamed Customer Non-service. Still chasing up goods and was told they'd been out of stock but website showed in stock. Customer rep was abrupt and couldn't let me talk to a manager When I got a call back from one, she didn't do anything she said she would. Four 13 minute waits on phone and call just cuts out. Absolutely awful experience”

Helpful Report

Posted 4 years ago

Complete Care Shop is rated 2.3 based on 383 reviews