Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.32

2.3 Rating 383 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anonymous please Firstly I can't fault the ordering and delivery, 2 days i was pleased. ButI purchased some Conti body wipes recently first time and was disappointed,they were rough on ny skin,I was expected them to be softer and bigger maybe a slight scent ,I bought my current wipes from a leading supermarket and they are lovely ,so soft, large,and are soaked with aloe Vera for softness ,As a health care provider I thought maybe these wipes maybe better,but I'm sorry I'm very disappointed with my purchase .”

Helpful Report

Posted 2 years ago

“Bought a shower seat for my disabled mother and it arrived with no fittings to attach to wall. After getting hung up on several times finally got answered by a very rude Grace. She said "we just don't provide them". This is not stated on their website and I said we wouldn't order a self assembly wardrobe without fittings rude Grace said "well look we just don't provide them go to a DIY shop"!! Complete care you need to teach your staff about customer service and being polite. My parents are 85 years of age and my mum is disabled. Very disappointed in your after sales attitude”

Helpful Report

Posted 2 years ago

“Firstly I couldn't complete the vat exemption on your website after numerous attempts, and secondly my order of a walking stick arrived loosely packaged in a cardboard box without a rubber ferrule. However after emailing the customer service I received an email saying that a ferrule will be posted ASAP. I'm awaiting the delivery of the ferrule as it has been a bank holiday. I'm not in a hurry to order and purchase anything from this company in the near future.”

Helpful Report

Posted 3 years ago

“Ordered commode on 4th January (just hours before Boris announced latest lockdown). Paid extra for next day delivery as health service said would take weeks for free commode to be delivered. Received e-mail from complete care shop saying order being processed and will e-mail me when dispatched. No e-mail received. Commode delivered on Friday 15th, 10 days after order. Hour later NHS said they could deliver free one next Monday. Whilst I can appreciate might not be next day delivery but not happy kept in dark for ten days. Long time for overweight 79 year old to **** in a bucket. I wonder if I will receive my extra charge for next day delivery back (or wonder how much longer I would have waited if it was normal 1 to 5 days standard delivery?)”

Helpful Report

Posted 3 years ago

“Order two products on the 11th June, one that was specifically needed for the 19th June. I felt confidnt as the product on line said " In Stock! Fast Delivery! "After receiving a delvery note for one product on the 13th so I rang to ask about th eone I needed for the 19th and was informed that they had just received in stock 62 of them and it would be despatched shortly. I called on the 19th, but my time was imited and I kept having to dosconnect after 10 minutes wait. Called again on the 20th and got trough on the 2nd atttempt. Here I wa informed theproduct was on a transfer note and may delivered some time next week. I enquiredabout "Ins tock! Fast Delivery!" to be informed "In stock" meant the supplier had it in stock and Fast Delivery well, wasn't fast ! 3 - 5 working days. Ok, that would have been 14th - 18th, to be told it wasn't in stock . As the prevous person I spoke to said it had come in on the 14th (62 as mentioned) silly me for htinking "in stock meant ........"In stock" - glad their supplier wasn't in China. Left me high and dry, this was an aid I needed for someone coming out of hospital on the 18th and I feel misinformed by the web site”

Helpful Report

Posted 4 years ago

Dear Lynne, we are sorry to hear about the delay to your order and that it wasn't delivered in time for your needs on this occasion. We have sent you a message requesting your order details so we can look into what happened and resolve the matter should it still be outstanding.

Posted 4 years ago

“Order never arrived tried calling and sent emails with no response, do not use this company .”

Helpful Report

Posted 5 years ago

Complete Care Shop is rated 2.3 based on 383 reviews