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Complete Care Shop Reviews

2.3 Rating 383 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

2.3

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cushion itself is very comfortable. The only problem is there is nothing on the cover to help it stick to the seat and not slide backwards. It could do with some velcro on the cover. Even a bigger, standard wheelchair size (18x18") would be great. Maybe something to think about.”

Posted 3 years ago

Hi Amanda, thank you for taking the time out of your day to leave your review. We are delighted to hear you find your cushion very comfortable. We will pass on your feedback to our product management team for consideration.

Posted 3 years ago

“I waited a fortnight for support socks. I ordered beige and got black! Had I known,could have bought them from my local Tesco. I will never deal with this company again!,”

Posted 3 years ago

Hi, we are sorry to hear on this occasion you are unhappy with your order. If you would like to return your items, please visit the URL below for instructions on how to do so. We would like apologise for any inconvenience caused. https://www.completecareshop.co.uk/shop-information/returns

Posted 3 years ago

“Totally scamming service. I ordered a bath chair for my elderly grandparents. I paid for next day delivery and waited 3 days and nothing. I tried to call numerous times and no answer. I emailed and nothing for a day or so. Then they said they would refund my postage. Still no refund on postage. We are now over 7 days since order and nothing. No chair an no refund. I have opened a case with PayPal and still no refund. I have to wait till mid August to escalate case. They say 3 year warranty, doubt that would happen. I want the money back or will take you to court for the full money and my costs. How can you scam people, your really dishonest. BUYERS BEWARE, DONT WASTE YOUR MONEY OR TIME. NO stars if I could”

Posted 3 years ago

Hi Tom, thank you for bringing this our attention, we would like to apologies for the delay you have faced awaiting the arrival of your order. With Reviews.co.uk, we are unable to see order number details and therefore unable to research individual cases. I will however send you a private message through the website and if you can reply with your order number, postal address and contact details, I will forward the details on to our customer service team.

Posted 3 years ago

“Im really worried about my order now I have read these reviews realy wish I had seen them before I placed my order”

Posted 3 years ago

HI Patricia, thank you for bringing this to our attention. If you still require further assistance or updates on your order, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“So a parcel arrived with just 1 of 4 items ordered stating it was a complete order. Really? I have emailed no reply I have phoned and been thanked for my patience 47 times whilst waiting for someone to answer due to the high volume of calls. If I could give them a minus rating I would. A total waste of time money and effort. By the way the answer to a previous review for wrong item sent used "unprecedented demand" as an excuse. the wrong item in a package is never excused by anything, it is gross to use C19 as an excuse.”

Posted 3 years ago

Hi, we would first like to apologise for the incomplete order you have received. With Reviews.co.uk, we are unable to see order number details and therefore unable to research individual cases. I will however send you a private message through the website and if you can reply with your order number, postal address and contact details, I will forward the details on to our customer service team.

Posted 3 years ago

“Please with products purchased”

Posted 3 years ago

Thank you for taking the time out of your day to leave your review. We are delighted to hear you are pleased with your order.

Posted 3 years ago

“Like all other reviews your customer service is abysmal no one ever answers the phone tried 4 times now no one ever answers emails tried 4 times now ordered a mobility scooter bag 3rd July have not received it, but money was promptly taken, with the number of awful reviews your company gets, you should be ashamed of yourselves, and don't deserve to be in business. My order no. 3005426. If it does not turn up this week I will be seeking full refund through paypal Alan”

Posted 3 years ago

Hi Alan, we would like to apologise for the inconvenience caused. We have been informed a member of our customer service team has been in touch and has left further contact details so this can be resolved asap. Thank you for taking the time to leave your review.

Posted 3 years ago

“No one answering phone or any emails. My delivered ramps are damaged Order No: 2994263 Please contact me.”

Posted 3 years ago

Hi Morwenna, thank you for bringing this to our attention. We understand a member of our customer service team has been in touch and has requested photos so that our Aftersales Team can look into this asap.

Posted 3 years ago

“Wrong item sent . No notification of any rtn.. No refund ;no reply to equiries. Phone always busy . Rubbish service!”

Posted 3 years ago

Hi Lesley, thank you for bringing this to our attention. We would like to apologise for any inconvenience caused. Over the last few months we have experienced unprecedented demand for our services and our customer service team are working to ensure all enquires are responded to as soon as possible. If you require further assistance with your order, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Where is my order (number2997288)? Your telephonist lied to me on 5th July saying it was packed and ready for despatch. Its too late now as item was need by this Wednesday at the latest. I have emailed many times without response. I've emailed today requesting the order to be cancelled and for a full refund. I hope you have the decency to respond although I'm not holding my breath!!!!”

Posted 3 years ago

Hi Alvin, we are sincerely sorry for the delay you have experienced since placing your order. Thank you for bringing this to our attention. If you have not received confirmation of a refund, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“I wish I had see all these comments. I too ordered and paid for next working day delivery for which they charged £6.21 plus VAT - can you charge VAT on postage? No goods, no one answering the phone, emails not answered. Am now on the phone getting through to my credit card company, to stop Complete Care taking any more money and to ask for my money back.DO NOT USE THIS COMPANY, I THINK THAT PERHAPS IT IS A SCAM COMPANY”

Posted 3 years ago

We are sorry to hear you are awaiting your order's delivery. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop Alternatively, could you please provide an order number, postal address and contact details in reply to the 'private reply' and I can pass on your details to a customer advisor.

Posted 3 years ago

“I wish I'd read the reviews before I ordered dressing aids for my husband. Ordered 16th June, money debited from credit card 17th June no goods received. Same experience as others - no response to emails, not able to contact by phone as keep getting cut off despite the message telling me to continue to hold and someone would help me. It's totally disgraceful. If complete care respond with the same message as I see others have got below their review, I will be furious. Just deal with the emails already sent !”

Posted 3 years ago

Hi Helen, thank you for bringing this to our attention. With Reviews.co.uk, we are unable to see order number details and therefore unable to research individual cases. I will however send you a private message through the website and if you can reply with your order number, postal address and contact details - I can forward the details on to our customer service team.

Posted 3 years ago

“Like previous customers I placed an order and have no reply to my emails and have been cut off the telephone after waiting a long time Foolishly I ordered another item and was told 2 to 3 working days. What a joke. I am still waiting.”

Posted 3 years ago

We are sorry to hear you are awaiting your order's delivery. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Avoid. I placed an order approx 3 weeks ago and the money was immediately taken. The product hasn't arrived despite chase phone calls & email Will now claim back through credit card”

Posted 3 years ago

Hi John, thank you for bringing this to our attention and we would like to apologise for the delay in receiving your order. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Don’t use this company very bad take your money mess you around ..and check for sister companies that are part of this one ..communication is very very bad ..and they plainly just fob you off .just don’t care ..be warned ..especially if you are elderly and frail ...they finally deliver but at very early morning driver drop and leave ..heavy box ..very bad”

Posted 3 years ago

Hi, we are sorry to hear that your delivery was left without the driver informing you. We will escalate this with our courier service who will look internally at this. Thank you for taking the time to leave your review and bringing this to our attention.

Posted 3 years ago

“ONLINE BUYERS BEWARE.....Like all of the recent reviews I am afraid another negative experience to be added. My extremely frail mother has recently survived 3 weeks with an untreated fractured hip, then contracted and survived Covid after hip surgery with 6 bouts of recurrent pneumonia all whilst battling late stage Parkinsons. However, she keeps asking where her shower wheelchair is....unfortunately it would appear Complete Care could not care less. Ordered on 23rd June and no contact to date on order despite phone call and 2 emails. Tried calling again but no response and no voicemail. Would appear anything more substantial than small independent living aids are beyond their capacity to provide along with a complete absence of communication. It is interesting to note when filtering reviews initial positive reviews are from over a year ago. If you filter by negative star results the spike has come in recent weeks. I understand Covid impact in items being delayed in delivery but what I cannot understand is the TOTAL lack of communication. Money paid but no product and no idea if my Mum will ever get it or her money back - is there anyone at Complete Care Shop taking any interest?”

Posted 3 years ago

“ONLINE BUYERS BEWARE.....Like all of the recent reviews I am afraid another negative experience to be added. My extremely frail mother has recently survived 3 weeks with an untreated fractured hip, then contracted and survived Covid after hip surgery with 6 bouts of recurrent pneumonia all whilst battling late stage Parkinsons. However, she keeps asking where her shower wheelchair is....unfortunately it would appear Complete Care could not care less. Ordered on 23rd June and no contact to date on order despite phone call and 2 emails. Tried calling again but no response and no voicemail. Would appear anything more substantial than small independent living aids are beyond their capacity to provide along with a complete absence of communication. It is interesting to note when filtering reviews initial positive reviews are from over a year ago. If you filter by negative star results the spike has come in recent weeks. I understand Covid impact in items being delayed in delivery but what I cannot understand is the TOTAL lack of communication. Money paid but no product and no idea if my Mum will ever get it or her money back - is there anyone at Complete Care Shop taking any interest?”

Posted 3 years ago

“ONLINE BUYERS BEWARE.....Like all of the recent reviews I am afraid another negative experience to be added. My extremely frail mother has recently survived 3 weeks with an untreated fractured hip, then contracted and survived Covid after hip surgery with 6 bouts of recurrent pneumonia all whilst battling late stage Parkinsons. However, she keeps asking where her shower wheelchair is....unfortunately it would appear Complete Care could not care less. Ordered on 23rd June and no contact to date on order despite phone call and 2 emails. Tried calling again but no response and no voicemail. Would appear anything more substantial than small independent living aids are beyond their capacity to provide along with a complete absence of communication. It is interesting to note when filtering reviews initial positive reviews are from over a year ago. If you filter by negative star results the spike has come in recent weeks. I understand Covid impact in items being delayed in delivery but what I cannot understand is the TOTAL lack of communication. Money paid but no product and no idea if my Mum will ever get it or her money back - is there anyone at Complete Care Shop taking any interest?”

Posted 3 years ago

Hi Joshua, we are sincerely sorry for the delay your mother has faced in receiving her shower wheelchair. As briefly mentioned Complete Care Shop have seen unprecedented demand for its products and customer service over the last few months and we appreciate your understanding. This however does not excuse the delay in your mother's order. If the order has still yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

“Suddenly needed a walking stick and placed an order. Very quick delivery, even better considering virus issues. Good quality and just what was wanted. Thank you all.”

Posted 3 years ago

Hi Susan, thank you for taking the time to leave your review. We are delighted to hear you both pleased with your order and its delivery.

Posted 3 years ago

“Totally disappointed I ordered two walking stick seats £42 on the 16th June which were in stock. However after emailing and phoning I still haven't received them yet the payment was taken out of my account very promptly!”

Posted 3 years ago

Thank you for bringing this to our attention and we would like to apologise for the delay in receiving your order. If you order has yet to arrive, please visit the below URL to get in touch with a customer advisor. www.completecareshop.co.uk/shop-information/contact-complete-care-shop

Posted 3 years ago

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Complete Care Shop is rated 2.3 based on 383 reviews