“We booked a premium transfer from Barcelona Airport Terminal 1 to Cunit for our family, including children.
The driver was rude and impatient at both pickup and drop-off. During the journey, I observed him handling and using his phone while driving. He was even taking selfies to some lady. A GPS speedometer app showed speeds of 127 km/h and 133 km/h on a section with a 100 km/h limit, with a recorded maximum of 134 km/h.
There were several other problems:
The requested child seat was handed to us, and we were told to install it ourselves. The driver did not check whether it had been installed correctly.
The driver could not locate our hotel, although the destination was clearly specified in the booking. We had to provide the location when we reached Cunit.
Used water bottles had been left in the passenger area, which was not what we expected from a premium transfer.
The driver’s overall behaviour was rude and unprofessional.
Our luggage had been delayed, but we had kept both the driver and Connecto informed throughout.
We submitted a complaint and provided screenshots of the recorded speeds. Connecto said we did not have sufficient proof and refused compensation, without meaningfully addressing the combined safety and service concerns.
A very unpleasant family transfer, and we would not book with Connecto again.”
“I booked an airport transfer at the advertised price of £96.83 and paid in full, assuming—quite reasonably—that this secured the service. Instead, I was contacted afterwards and told the price had increased to £121.04, a jump of around 25%.
This is completely unacceptable. Once payment is taken, the booking should be honoured. Increasing the price afterwards feels like taking advantage of the limited time we had to secure a transfer, rather than providing a reliable service.
A genuinely shocking experience.”
“ACHTUNG!!
Transfer gebucht, Flug wurde dann geändert und ich muss stornieren. Das geht mit 2 Klicks, ohne jede Information, dass das bereits gezahlte Geld dann weg ist.
Ganz miese Masche. NIE NIE wieder”
