“I booked a transfer to the airport with this company - copy and pasting in the addresses directly. Lot of hidden fees - but that was fine, I needed to ensure a bigger car for our transfer and it was easy to do this way. On receiving confirmation from them and my journey voucher - I noticed that the airport was incorrect. I immediately contacted the team at Transfers using their whatsapp service and notified them that they have the incorrect airport on the voucher. The first representative send me an overview of what I had booked and asked me to confirm this was correct - which I did. Then I was passed to someone to find out what the issue was. This person told me I booked the wrong location - I assured them I didn't. They said I couldn't prove it and they wouldn't be changing it. Even though there would be no difference in cost (I checked). They said I would not be able to go to my intended airport as the driver would only go to the location on the voucher. They said there was nothing they could do as I had made the error and it was my problem. They also told me to sort out an alternative option as I wasn't going to get anywhere there. Super unhelpful and told me I couldn't prove the error was on their end so they would not be helping me. I asked for it to be escalated further - to which they gave me an email address and told me it wouldn't make a difference. I emailed anyways and they gave me a site to log into to review my booking - low and behold - on doing so I had made the correct booking as I had stated and took screenshots of the error being on their end. No apology from the whatsapp customer rep. Was willing to leave me stranded with an infant and toddler, having taken my money - I think it was approx 125 euro.
I would never use this company again - pay the extra few euro to book direct!! Worst customer support and added unnecessary stress to the situation.”
“I will never use this service again. My daughter was traveling by herself for the first time as a study-abroad student. To ease her travels and anxiety, I booked a car to take her from CDG in Paris to her new Paris Apartment. When she left at the terminal, she did not see the driver. After wandering for a time, she woke me up in the middle of the night (US time) to tell me she can't find the driver. We found a phone number for the company office who told her that the driver had left saying she "did not show up in time." She came immediately out to the curb after getting through immigration and collecting her baggage. Her flight was no more than 15 minutes delayed and, upon booking, we provided the company with her Flight Information, purportedly so that they could monitor the flight timing. Yet, the driver left, and the service did not even bother to send a text or email telling us the driver left. Had she not called the office, she would have never known the driver left. We had to scramble (again, in the middle of the night US time) to find her alternative transportation, which we did at a significantly higher cost. I emailed the company seeking an explanation and refund and did not hear back, not even when I followed-up. Yet, the company apparently knows how to respond back quickly when it wants something. Indeed, prior to the trip, the company responded in minutes to tell me that my daughter would owe additional money to the driver upon arrival and that the driver would only take Euros. This was a terrible experience, particularly because my daughter was a nervous first-time solo traveler.”
“If there is a negative, I would give this company a negative. Be very aware of its very deception practice. I booked a couple of taxi pick up service in Venice city on Connecto in late June. It turned out taxi does not operate in Venice, only boats. So I had to cancel it two days ahead of time. On the booking pages, cancellation terms are nowhere to be visible. Connecto pre-charged me full price for taxi service they could not provide! And they had the galls to keep the ill-obtained money and refuse to refund. Bad business like Connecto really give Italy a bad reputation...”
“I had the worst experience with you i booked a minivan on the 31/7/3026 at 9 AM from galataport to Istanbul airport for 4 people and 12 bags , I paid the full amount of the booking which were 112 Euros on the day of the booking which was on june 23, we were at the arrival terminal at 9 and we waited for an hour and the driver didn't show up and we contacted the number on the booking twice ( which was an international call ) they kept putting us on hold and kept telling us that they are unable to locate the driver and they need at least 20 minutes to be able to find another driver and they dont know how long he needs to get to us . What happened was unprofessional and un ethical since we had a flight to catch so we had to get a car near the port and pay again because we couldn't wait any longer we can't miss our flight, I want the money I paid to be refunded but the problem is I haven't heard from the company”
“A transfer was booked for my niece with pickup scheduled for 13:30 from Barcelona Nord Bus Station to airport. She arrived at the meeting point around 13:00, allowing more than enough time before the scheduled pickup. Despite this, the driver never made contact with her, and she received no phone calls, text messages, missed calls, or any other communication. As laternative means of communication I've also provided my e-mail address however didn' receive any e-mail.
When the driver failed to appear, my niece repeatedly tried calling customer support but could not reach anyone. I then attempted to contact the company myself and spent a considerable amount of time on hold before finally speaking with a representative. I was told that the driver had already left and had allegedly attempted to contact my niece. However, there is absolutely no evidence of any such attempt. Furthermore, my email address was provided during the booking process as an alternative contact method, yet nobody contacted me either.
What makes this experience even worse is the complete lack of assistance when the problem became apparent. No effort was made to help locate the driver, find a solution, or arrange an alternative transfer. As a result, I had to organize alternative transportation remotely, causing significant stress, anxiety, inconvenience, and additional expense.
After submitting a formal complaint, the company refused to provide compensation or a refund, simply insisting that the driver was present. They also failed to provide satisfactory proof of their alleged contact attempts.
This was not the reliable and professional service we paid for. The combination of a missed pickup, poor communication, unresponsive customer support, and refusal to take responsibility left us feeling completely let down.
I cannot recommend ConnectoTransfers. Based on our experience, the service was highly unprofessional, and customers should think carefully before relying on this company for important travel arrangements.”
“would avoid avoid avoid. We were due to arrive into Copenhagen airport around 11pm with twin toddlers so decided to just pay extra for a private transfer as opposed to public transport at that time of night. We paid almost €90 for a short 15 minute ride, however, when we got there the car did not have car seats despite me paying extra and stating this clearly in my booking request. The driver was very apologetic, but the information was not relayed to him. This was not good enough and I sent several emails which were not responded to. I eventually got a reply a couple of weeks later with very little apology and a €10 refund. I will never ever book with this company again.”
“It was a terrible experience! We booked a premium sedan, but arrived a school bus. They put our suitcases inside, and the whole trip was carsick. Then we stopped at some depot and swapped the school bus for another one, but it wasn't much better than economy class. Upon arrival, they demanded payment as if we were paying for a premium trip and refused to even lower the fare. They could have at least apologized and given us a discount for such situation. I wrote them about this situation, but no one even contacted me. Do you think this is normal? We wouldn't recommend it to anyone!!!”
“I booked an airport transfer through Connecto Transfers for my parents. Unfortunately, the service did not go as booked. According to my parents, the driver arrived late because he went to the wrong airport despite having the correct flight information. After finally picking them up, he then drove them to the wrong hotel even though the correct destination was included in the reservation.
As a result, my parents had to arrange and pay for an additional taxi to reach their actual hotel. The transfer service they paid for was not completed as contracted.
When I contacted Connecto Transfers to request a refund, the company declined to investigate the matter because the complaint was submitted outside their 10-day reporting period. I explained that the driver had reportedly acknowledged going to the wrong airport and that my parents incurred additional costs due to being taken to the wrong hotel. I also requested that the matter be escalated for management review. The company maintained its position and instead offered a 20% discount on a future booking.
While I appreciate the responses I received, I was disappointed that the company chose not to address what appears to have been a significant service failure. Customers should be aware that complaints submitted after the company's reporting deadline may not be reviewed regardless of the circumstances.
My experience left me feeling that the company relied on its policy rather than taking responsibility for errors that occurred during the transfer.”
“No one was there to pick us up!!! I tried to call connectotransfers for 18 minutes straight but no one was picking up the phone.
I also didnt receive a confirmation 30 mins before my flight arrived.. no one was there to pick us up. We took an uber that cost us 173 euro...I have 0 trust in this company. Its unreliable, and horrible and I feel scammed. I have another booking booked in advance in 2 days which I want to cancel but no one is replying to my 3 emails that I sent. I wonder if they give me my money back at all or even contact me”
“Absalutly the worst experience with a private taxi company yet. We booked a car for 3 people and 3 medium cases, t take us from a Paris Disney Hotel to central Paris. Unfortunatly the car that turned up could only accommodate 2 medium cases and the drivers attitude was put a case on the lap of the 3 back seat passengers or cancel him. I contacted Connecto Transfers and was told they had no other cars available In the area and I could cancel. I cancelled found my own local taxi who was 30% cheaper and then asked Connecto transfers for a refund. Tgey have refused several times and sent some very aggressive and arrogant messages. DO NOT USE THIS COMPANY!!!!”
“Absolutely shocking experience!
Do not use this company.
Unresolved and unresponsive since lodging a complaint about the treatment received 2 weeks ago in Malaga. The worst transfer experience ever snd paid €80 for the privilege.
Rude driver, abusive and annoyed our flight was late. No name card on arrival meaning we wasted a lot of time trying to find him, then didn't even offer to take my case!
Called the helpline only to be transferred to Croatia and was hung up on twice!
Email received offered me 15% discount off next trip! What a joke. They send these emails to everyone once you've booked.
Have sent lengthy email again copying the CEO Ilija Jukić and haven't had an acknowledgement.
Very disappointing
Strongly advise not to use them!
Amateurs”
“Dont even think about booking with this crowd. I was in Spain and make a booking for 11 people. Everything was okay at the start. Then 15 minutes later I get an email saying "unfortunately we are in high demand, we need to charge you an extra €50, do you accept?" Absolutely shocking. And then after accepting because we needed the taxi quickly, 10 minutes before departure they cancelled the booking altogether. Shocking service!!!”
“We booked round trip transfer via connecto transfers. On the return trip from Italian ski resort to airport. At planned and confirmed time 4 AM bus did not showed up, he was not picking his phone and connecto transfers advertised 24/7 customers service line was unavailable. Due to no service no customers support we missed the flight and had to order local taxi and buy new plane tickets what made our trip home way longer and exhausting.
When we asked to compensate for the new transfer and new plane tickets. their complaint deparment only wrote their "sincere apologies" and closed this case with only refunding for the failed services.
I recommend you think before ordering Connecto Transfers as they are middle man and in any case they carry no responsibilities.”
“Sadly they have just told us that if we want this transfer we have now got to pay an additional €23.76 not a great service wish id have checked the reviews before I booked”
“We had booked car transfers with connecto twice. In arrival in Milan, they sent us an uncomfortable van, instead if the Mercedes sedan we had booked.
When I called the customer care, they said the Mercedes had a break down and the van was a last minute replacement. The Van driver however told us that he had the booking almost 10 hours before our flight. Customer care asked us to write an email for compensation.
After follow up we received a refund of EUR 59.82 against a payment of EUR 558! For three hours of discomfort after a nine hour flight.
I booked agin for a return transfer. I called to change the booking at 9 am, while car was booked for 2 pm. They were unhelpful and just sent an email saying no change was possible and I would loose the full booking amount of EUR 480.
Incidentally the return discount offer I received was much higher than a fresh booking on the same platform! That just want to mislead and con!”
“I have booked and paid a return transfer from Lyon Airport to Tignes for my ski holiday (around 800 euros). Turns out to be the worst experience I have had in 30 years of travelling around the world. First, they give the driver a wrong pick-up time and also did not check that my flight was late although I have provided them the flight number in order to track it (as it is stated on the FAQ section on their site) and the delay was announced by Lufthansa 30 minutes before departure; overall, the driver had to wait 1 hour for us. The driver, who, btw, didn't wait for us in the airport despite service paid (7 euros), claim a 40 euros extra for that delay. I told him that it is Connecto's responsabilitty, they give him incorrect time and didn't update the pick-up time. The driver contact Connecto via WhatsApp and they instructed him to collect that 40 euros from me, although it was entirelly their folt in missleading the driver. As for the trip itself, it was a nightmare. The driver pick-up us with an electric car who it wasn't even fully charged, so we had to made two long stops along the way for charging. Overall, insted of 4 hours drive for 250 km (check that time on Waze app. before departure from Lyon Airport) we made it in 8 hours!!! That was my experience with this company. Of curse I have cancelled my return trip with them, hope I will get my refound - will keep you updated.”
“Avoid this company at all costs, the booking link is not working at all. I tried to reach out to customer service to get some help via email but no luck, as I definitely couldn't afford to miss the flight. They did not respond to the email in time I tried to call their stated Austrian number (but actually it was a German number instead, you can gauge the legitimacy of this service). No one picked up and I called a several times with at least 10 mins waiting time each call, no one picked up. It was bad and they charged me 100% cancellation. This is beyond ridiculous.”
“Avoid this company.
I paid over €500 for a transfer and received no confirmation, no receipt, no booking documents, no cancellation link, and no contract information. Weeks later—only after contacting them—they sent a link revealing confirmations that had been created on the booking day but never sent to me.
Their cancellation policy is extremely predatory: if you don’t buy their “Cancellation Protection,” they keep 100% of your money, even if they fail to send the confirmation and you cannot access or manage your booking at all.
Customer service was unhelpful, contradictory, and repeatedly referred me to links I never received. The whole setup feels misleading, opaque, and designed to trap customers.
I ultimately had to file a chargeback because the company failed to deliver the contract itself.
There are many reliable transfer companies out there — this is not one of them.”
