Cottage Toys & Interiors Reviews

Name: Cottage Toys & Interiors
Rating: 4.82

4.8 Rating 1,013 Reviews

96 %

of reviewers recommend Cottage Toys & Interiors

4.8

Based on 1,013 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01394 794365

Email:

Info@cottage-toys.co.uk

Location:

11, Wells Place, Redhill
Merstham

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Cottage Toys & Interiors 5 star review on 13th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item arrived broken. I have emailed and left an answerphone message but still haven’t heard back. I wish to return the goods and receive a refund. I do not expect to be charged for postage. Your early reply would be appreciated. Anne Purdon”

Helpful Report

Posted 1 year ago

Hello Anne, sorry to read your review. Since this is not the way we treat customers I have checked our emails right away. I can see we got your email on the 30.11 to which we replied on the 2.12 apologising for the damaged toy (couriers issue) stating we are going to replace your toy, therefore your review stating you have not heard back is misleading. We are in the process of arranging a replacement toy for you as advised. Kind regards CT&I.

Posted 1 year ago

“Never got the items . Stated that delivery company attempts delivery twice but I received no card to advise . Offered resend but with a delivery fee again even though I explained the situation. Not happy with them at all”

Helpful Report

Posted 1 year ago

Hello Donna, sorry to read your review. After checking your order and correspondence we can confirm that your order was dispatched the next day and delivery was attempted 2 times and then held at the depot for 5 days before being returned to us. When any of our orders are dispatched customers receive dispatch emails as well as email notifications on every step of the delivery, also via SMS with an option to change or amend your delivery. Couriers don't tend to leave cards any more as deliveries are managed online. As the order came back to us we are also charged by DHL for this and therefore if an order has to be resent due to the customer not able to receive or rearrange delivery, we have to charge our standard delivery fee. We hope this explains our terms and if you have any other questions, please feel free to contact us. Kind regards CT&I

Posted 1 year ago

“I haven't received my order and I'm trying to understand why. It has been a week since I made it. I tried with the chat online but no one is answering. There are no e-mail directions to complain. The sending company just says the package is delayed. They wouldn't give me more information. What's happening?”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. As discussed we called the land line supplied with your order but had no answer. We also got your chat message from our site, but this was on a Sunday where our team are not always available, however, our website contact page has our email and full contact details on it for any future reference. Unfortunately, as we could not get in contact with you to discuss your order with regards to a payment error it has been delayed. We have now managed to get hold of you and are processing your order. Kind regards, Cottage Toys & Interiors

Posted 1 year ago

“Ordered weeks ago and the item didn’t arrive in time for Christmas. Terrible service and very disappointing for my little girl who specifically asked Santa for that item”

Helpful Report

Posted 2 years ago

Hello Phil. Sorry to read your review. After checking your order, it was dispatched in 2 working days from us. This was then attempted delivery twice and now is being returned to us. We will contact you to arrange the next step. Kind regards

Posted 2 years ago

“I havent recieved my iteam and emailed them still waiting to here and get refund.”

Helpful Report

Posted 2 years ago

“The mirror I ordered arrived with a massive scratch. Unfortunately I can’t return as I am moving from the country. Very poor packaging!”

Helpful Report

Posted 2 years ago

We are extremely sorry to hear that the mirror you received arrived damaged. We will always replace a damaged or faulty item for our customers, please send us an email so that we can sort any problem out for you.

Posted 2 years ago

“i am still waiting for my order. I had to pay customs and was not notified. I am not satisfied with the assistance received.”

Helpful Report

Posted 3 years ago

Good afternoon, Sorry to hear that you are not happy with your customs charge. Unfortunately this is due to Brexit and something completely out of our hands. We have been in contact with you and always replied to your emails. As adivsed your order was shipped with TNT last week. Frustratingly there are delays with these deliveries into Europe at the moment, so things are not arriving as quickly as we would hope. We do understand this is not ideal but hope that you can understand the situation. WIth kind regards, The Cottage Toys Team.

Posted 3 years ago

“Recalled my order due to another persons damaged order as my order had to be the replacement for the damaged item. Poor.”

Helpful Report

Posted 3 years ago

Hello, looking at your order details we are sorry that this occured, we had an existing order with a customer who's toy arrived damaged and of course we had to treat them as a priority. We had offered an alternative which was not acceptable to you and your refund was processed within 24 hours. We apologise we could not help further on this occassion.

Posted 3 years ago

“Delivery dates not clear. Still awaiting dolls house that was ordered at the beginning of October”

Helpful Report

Posted 3 years ago

Hello Tom, As per our email correspondence last week your parcel was unfortunately lost. Your dolls house was dispatched as scheduled on the 6th November as It was a pre order item, as shown on the product page. We then received an email on the 18th November saying it was not received. We looked into it immediately and advised that there is no scan history and most likely it has been unfortunately lost. Since your order, the dolls house has sold out and we are expecting more stock on the 26th November (this information was provided to you last week) which you told us you were happy to wait. We will contact you by email to discuss a refund.

Posted 3 years ago

“Item arrived over a month from order / payment went through. I had to continually chase up with cottage toys.”

Helpful Report

Posted 3 years ago

Hi Paul, I are very sorry that there was a delay with your order. The item that you ordered is one of our few non stock items which are made by a small company in Latvia. Normal shipping is around 10 working days, however in this instance there was sadly a longer delay. We did try to keep you as updated as possible but I do understand your frustration and I am genuinely very sorry for the upset caused. I hope that despite the wait you are pleased with the product in the end. Take care, Kind regards, Jess

Posted 3 years ago

“Still no sign of my order”

Helpful Report

Posted 3 years ago

Hello Lucy. Sorry to read the review you have left. After checking your order I can see that payment was not received from us and is pending on Paypal. The order has been booked in awaiting for your payment which is outstanding. I will contact you now to resolve. Thank you

Posted 3 years ago

“Product still hasn’t arrived. Showing as in delay at shipping company. Have sent 2 emails to ask for help and no reply. Very poor customer service, would not recommend.”

Helpful Report

Posted 3 years ago

Hello, I am very sorry for the confusion. I have just checked back through my emails and we did reply to your message on the 7th August to inform you of the situation and that the courier is trying to locate your parcel in one of their depots. Unfortunately this mean a 24 hour wait for any update I also asked if you wanted us to send out another one to avoid any further delays. Upon further correspondance with yourself via email this morning you advised you never got this email. We are now working together to resolve the problem and get you a new order delivered with our next day courier. Kind regards, Jessica

Posted 3 years ago

“I made an order for a conversion kit in december, received on the end of june! I think you should have been a little commercial and offer a discount or a little gift to apologize!”

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Posted 4 years ago

Cottage Toys & Interiors is rated 4.8 based on 1,013 reviews