“I ordered on July 12 never received order but they took money now I have to dispute charge! I was scammed please be aware!!! I want to give zero stars”
“Ordered dog bed August 4 it is now August 16 and no bed can’t get a hold of the company to see where it is! They took the money fast out of my account this is a scam!”
“placed my order 14 July, it is now 13 August. No response from Cozy Pets to numerous inquiries, and no dog bed.
I have initiated a dispute through my credit card company.”
“**SCAM** do not order from them. Charged immediately but no product received and no email response. Received shipping confirmation but unable to track because it’s fake. Now have to go through cc dispute process.”
“I ordered a dog bed on the 14th of July, and it supposedly shipped the 16th. It is now the 11th of August, and still haven't recieved it. Sent two emails, and got no response. This is the worst thing that has ever happened to me. It's a -5 rating from me. I will tell all my family and friends to never order from them. Really disgusted, as I'm on social security, and really cant afford to lose that money.”
“I wish I would have looked up reviews before ordering. I never received my order either. It appears that this company is not legit. DON’T ORDER FROM THEM!!!”
“Would rate a negative 5 if it were possible. Ordered 2 beds on June 25, received confirmation beds on their way June 26. No beds received, no shipping updates, no response to emails requesting refund. This company is a total scam.”
“Con artists. U never get a tracking number. They never say who-company like ups delivery.the most import part is they never deliver your product. Beware they are scammers”
“This is a scam, do not purchase. I placed an order over 2 months ago and it still hasn’t shipped. Emailed them and they didn’t reply AT ALL. Do not buy anything from there.”
“If I could give zero stars and still write a review, I would. Do not do business with this company, under any circumstances. I ordered a pet bed and my husband ordered two more . We were informed that they had shipped but were unable to find any information on the pathetic Shop app. That was over a month ago. I guess they are being transported by donkey. I think this is absolutely a scam and I doubt that there is any hope of a refund. Do NOT trust this company!!!
They will not respond to communication at all, so stay away!!!”
“If I could give this "company" Zero stars I would! Ordered the cozy pet bed on July 2, 2021. Nothing has arrived. Have cameras in 8 locations of my home and property. No UPS, FED-EX appeared on my screen. I have no order number, tracking number..nothing. Contact the company via Facebook where I saw their ad and I'm told there's no order by name, address or email address. Needless to say...I got scammed and no offers of refund, replacement etc. I'm furious not with just this so called business but with myself for not checking reviews first! Had I done so, I would have never bought from these scam artists. I hope the scandalous owner chokes on the money they've stolen from ppl who love and want the best for their pets.”
“Roommate on a limited income ordered a pet bed for her dog. It never came and they will not acknowledge the order. Still waiting after two weeks. Reading reviews from the company and wished my roommate had done so previously. Shame on you.”
“No delivery still after 2 weeks, no emails returned after sending 4 of them. Would never recommend to anyone, terrible service and no phone number to call”
“Y'all suck balls. No confirmation number. Can't find out where my order is, last I heard was in Texas, well I could of done walked there, and I live in WV. Bet it sucks when it does or if ever gets here.......”
“Absolutely awful - complete rip off. Ordered an expensive dog bed for my German Shepherd following their size guide. Nearly 3 weeks later a tatty rag big enough for a reasonable sized cat arrived at my door with stitching coming undone already. Contacted them, offered 50% or I return at my expense and see if they agree it is substandard!!! Tried to contact since - nothing!!! Do not deal - total rip off merchants!!!!!”
“Awful customer service. My play pen came in a damaged box & the metal all warped. So much so I had to send it to my dad to straighten it out & when contacted them, they was soooo rude even with photos, done absolutely nothing about it!! Will never buy from them again. Seems reading reviews I’m not the only one with this experience!! I understand the damage most likely caused by the delivery company but still no apology or compensation when I know they can claim back damage caused by a courier!!”
