Craft56° Reviews

Name: Craft56°
Rating: 4.81

4.8 Rating 1,588 Reviews

95 %

of reviewers recommend Craft56°

4.8

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0141 266 0028

Email:

hello@craft56.co.uk

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Craft56° 5 star review on 11th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I took out a subscription to the gin club in 2021 and thought it was great but since last year (July 2024) they have let their standards slip. No tracking emails for my gin, take payment then don't send the gin. I had to make a claim through paypal to try and get a refund and only then did they contact me. I've contacted customer service with questions but never get a reply. I asked three times if the reward scheme was still active and whether it was possible to only get full sugar mixers (not light/low calorie) due to allergies but still no answer. I contacted customer service for the final time this month (November) to complain about the appalling service I've received and said due to this I was going to cancel my subscription. The very next day I got a reply saying thanks for your custom and I've cancelled your subscription. So they obviously don't care about their customers or they would've tried to resolve my issues. It's an appalling way to treat customers and not a good way to run a business.”

Helpful Report

Posted 3 weeks ago

“Bought a 3 month gin subscription as a gift in august. First one finally arrived in October. Nothing since, no comms. What a swizz and very embarrassing”

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Posted 1 month ago

“Absolute joke I’ve taken out a 3 month subscription for the rum in August after chasing them up I finally got my first bottle in October unfortunately that is the only bottle I have received .i did receive a code for 10£ off my next order as an apology but do they really think I’m going to spend more money for this kind of service”

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Posted 1 month ago

“High quality products at a reasonable price for a home-poured, pub-style pint. Great range of different draft beers as well.”

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Posted 4 months ago

“Ordered the wrong bottle by mistake, which was a gift. Got in touch with them as soon as I realised and they got back to me straight away and changed my order. Very helpful, thank you!”

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Posted 4 months ago

“Great service and product. Thanks”

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Posted 9 months ago

“Excellent and speedy service. Thank you”

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Posted 10 months ago

“Poor communication, orders placed, no shipping information. Questions asked, no response. Live chat is a joke. Very poor experience.”

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Posted 1 year ago

“I ordered and paid for a bottle of gin, never received it, chased them up twice, and have only now seen they refunded my payment the day after placing the order, without letting me know. The bottle was a gift for someone, so this was a real issue not to be notified it would not arrive. Terrible - non-existent - communication.”

Helpful Report

Posted 1 year ago

“I ordered a bottle of whisky from them and then had the message that DPD had it. I went to DPD and was informed that it had been sent back. I have asked Craft 56 why and have received no reply. I wish I had read trustpilot before and I would have gone nowhere near this firm. This is my first and last order with this firm. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Came across Craft56 a few months ago. Ordered a few bottles from the sale. Some excellent deals. Have since been back and ordered another 2 times. All packaged well and delivered very quickly and efficiently.”

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Posted 1 year ago

“Ordered once with them before and order arrived ok, so decided to order again. Both bottles I ordered arrived with a broken seal, and it looked like some of the liquid was missing. (Fill level was 1-2cm below neck) I emailed them a couple of times. After which I got one reply saying I might have unsealed them as I got it out of the box. Which I didn't, as I noticed it immediately as I took the first bottle out, and noticed it on the second. After which I emailed them several times, but no response from them in 3 weeks. Bottles were quite cheap, but what does price matter if its not even safe to drink. Very disappointing being treated like this. Lesson learned.”

Helpful Report

Posted 1 year ago

“Cancelled my order with no explanation. Not responding to emails or even reaching out on social medial. Phone number doesn’t work. Dodgy as….”

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Posted 1 year ago

“An amazing offer on Tin Cup so snapped up. Will be looking out for more offers on Craft56 😊”

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Posted 1 year ago

“Product as advertised, very well priced and swiftly delivered.”

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Posted 1 year ago

“Everything apart from delivery is good the delivery was slow 4 or 5 days royal mail faster delivery service from other seller that sell rum online I thought I give them second chance omg dpd was even slower it's now 4 days still waiting going back to master of malt next say delivery”

Helpful Report

Posted 1 year ago

“Rubbish website. Too much rubbish Scottish whisky and none of the better quality whisky/whiskey from Ireland which is the home of whiskey. I’d avoid here as it seems discrimination against the Irish.”

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Posted 1 year ago

“Exellent service and delivery as usual.”

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Posted 1 year ago

“Was delighted with the choice and price, however, almost 2 weeks later I have yet to receive my order. Parted with over £100 and can't even get a reply via messenger, email or the 'contact us' facility on the website. Extremely annoyed and disappointed!”

Helpful Report

Posted 1 year ago

“Great choice. Good value. Swift service. Securely packaged. Always happy to return. Half a point off though - bottles protected inside the box with inflated plastic. Keeps the bottles well protected, sure, but come on - Plastic. Others use recyclable cardboard for this too. Perhaps time to try this instead?”

Helpful Report

Posted 1 year ago

Craft56° is rated 4.8 based on 1,588 reviews