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Creditfix Reviews

4.3 Rating 2,009 Reviews
82 %
of reviewers recommend Creditfix
Company Reviews Questions Metrics
4.3
Based on 2,009 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
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Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Lee
Unverified Reviewer
“Started off paying £90.00 a month which I thought was great , after 5 years my payment suddenly went up to £540.00 a month , obviously I couldn't afford this so called , emailed and left messages. Eventually after months of waiting for replies and being passed about from person to person they said they wouldn't drop my excessive new payment plan . I haven't payed anything for months and don't plan too either . Just waiting for my iva to fail and go from there . Avoid this company at all costs , only out for themselves and are no help at all”
Helpful Report
Posted 3 years ago
Imran Munir
Unverified Reviewer
“Be aware of this fraud people credit fix”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Absolute joke of a company! Do not trust them!! My partner in a trust deed with them (I’m not thankfully) but been off on sick looking after me due to me having cancer so missed a payment and they threatened to go to his employer! My husband phoned them and they took a payment from my bank without asking my permission! Now they’ve left me with no money to feed my kids! Good job credit fix you are outstanding!!!”
Helpful Report
Posted 3 years ago
Margaret
Verified Reviewer
“They pass my details to Logan Whyte company without discussing with me. They didn't even update me They were no longer taking my case/application. I called several times , no one answered, no one answered my emails. They didn't even update me about the meeting with debtors either, it was a nightmare, I will never wish even my worst enemy to contact Creditfix. I was down with depression having bailif knocking my door every week. No help from Creditfix”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Awful company, unwilling to help me but expect me to pay £170 increase when i can barely get by as ot is”
Helpful Report
Posted 4 years ago
Showcase
Verified Reviewer
“DO NOT USE! They lie and try to take money from your account when their not supposed to. The staff ignore you and I’ve had no sympathy since I’ve lost my job. Try another IVA provider, these guys will cause you financial and personal stress,”
Helpful Report
Posted 4 years ago
Daniel Shepherd
Unverified Reviewer
“Keep away !!!”
Helpful Report
Posted 4 years ago
Craig Barrows
Unverified Reviewer
“Normally I wouldn't post anything, but I have to this time because I got an awesome service from Ed's. Creditfix left me with a worse credit score than before I started with them. I got referred by a relative whose credit score had been boosted and I don't regret as I now have access to mortgage loans and I'm with a good credit score and still improving. Reach him on edwardstones 00 @ gmail. com to fix credit score issues”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Do not like texts from companies I’ve NEVER heard of or contacted. As far as I’m concerned this company is sending out phishing texts”
Helpful Report
Posted 4 years ago
Craig Barrows
Verified Reviewer
“where do I start?? due to this company and wrong advice given I have been taken to court and received threatening letters to take items from my property. I have an IVA and Creditfix are supposed to help you.... it's not what I have found. They have admitted they owe me money and loosely promise to refund... in the mean time after I told them on several occasions not to take money from my account from my debit card details they completely ignored me and took it. what made it 10 times worse Is after calling them and being passed through departments and asking for money back so I can afford to pay the court judgement they caused against me they have done nothing! I have told them I am walking to work and back nearly 4 miles a day because of this and they have done nothing! they promised to call back twice and guess what..... nothing! I have been left with no option but to go to my bank to claim back through them the money I told them they were not authorised to take. I will be reporting them to the Omnibusman and look at my options because I now have a worse credit rating and I am being forced to pay another company when I was told I didnt need to as it was covered under my IVA. the treatment I have received is nothing short of shocking.... I would advise anyone thinking of using this company not to!!”
Helpful Report
Posted 5 years ago
John
Unverified Reviewer
“The worst experiance I ever had this company's staff are rude misleading and do not adhere to there word, when they where explained to that I had to take care of my mother as she had had strokes rendering mum needing full time care as this took time to sort I was short of money and wouldint ableto make payments for a couple of months they said that was acceptable but still took money I couldint afford not once but twice rendering me unable to get to work now I'm in more of a mess than I was. Would not recommend this company to anyone stay well clear is my advice.”
Helpful Report
Posted 5 years ago
D.W
Verified Reviewer
“transfer from knightsbridge to creditfix wasnt well handled at all, even after 18 months terminated iva , they have left restriction on property and added an extra 6k in fees and charges , absolute shambles. they pass you from pillar to post and break numerous policys , case no with the insolvancy service becaus of unfair treatment , no contact, and we did not no or accept the fees that were upped due to the change in company, strongly recommend you do not use this company for IVA , citizen advice and a legal representative have helped me 100 times more without hefty fees !!!”
Helpful Report
Posted 5 years ago
Doris Oliver
Unverified Reviewer
“They have been giving me grief ,I am not well ,and they have rang me 3 times in 24 hours this must be classified as hassle ,I am going through really bad time financially and health wise ,unable to handle too much stress ,they are driving me to suicide ,I have asked for balances for my creditors as I have been with creditfix for over 3 years ,the balances from my creditors have not changed from when I started ,??? Creditfix will not give me balances ??? ,DISGUSTING scam firm I am reporting this company ??”
Helpful Report
Posted 5 years ago
Edward
Verified Reviewer
“After setting up my iva it's been working fine until now we're they have upped my monthly payments and keep hassling me for payslips and paperwork I haven't got its affecting my mental health I wouldn't use them again”
Helpful Report
Posted 5 years ago
Darren McNeil
Unverified Reviewer
“Not happy with this company at all right now. After 5 yrs of paying, credit fix they are looking to release equity from my mortgage. I’ve been informed by the independent organisation that this will not now happen. Does this now mean I’ll have to pay for an additional year? Your guess is as good as mine as I’ve not yet been informed by credit fix of what the next options are. Secondly as I’m coming to the end of my agreement and I’ve applied for vehicle finance in order that I can continue working in order to continue making payments and not to fall into any debt. Initially they agreed and stated that I can have finance as long as it does not go over a certain threshold. I’ve sought a car, which is under the agreed threshold and credit fix are now moving the goal post and querying why the amount of the monthly payments are that amount, despite them agreeing to it in the first place. I warned credit fix this could have an impact on my employment if this was not dealt with swiftly, however they have continued to drag their feet. I wish I hadn’t entered into this agreement and just gone to the CAB. This is a dictatorship....”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Well I couldn’t afford repayments as I’m a single mom on benefits an they wouldn’t apply for bankruptcy so now im hiding behind the couch”
Helpful Report
Posted 5 years ago
Hi Hallam Thank you for taking the time to leave your review. I am really sorry to read your comments about what’s happened. Feedback is vital to us improving customer experience, whether this is negative or positive. Please accept our deepest apologies, our aim is to relieve you of pressure, not to cause it. We look to help you with your debts efficiently and effectively and we are sorry that we were unable to do this. Unfortunately, there are guidelines that have to be met in order to qualify for the debt solution we offer. We are continuously working to expand our services in order to help people in every possible situation. Please do not hesitate to contact us on 08000 431 431 or alternatively email us at customerservice@creditfix.co.uk should you wish to discuss this further. Kind regards, Kirstin - Creditfix
Posted 5 years ago
Junaid Faiz
Verified Reviewer
“Nightmare I was moved over in the middle from Knightsbridge to creditfix.. When I signed up I told them about all my creditors from the beginning..but v were still receiving letters from them..V told this to creditfix n they said to ignore them n send any letters to them by post.. V did all that .N now that v only had 6 months left of iva they r saying they r going to increase the iva for another 2 years cuz this last correspondence from the creditors they never received b4 so they have added it to the debt...N extended our plan to 2 more years..which is bulshit cuz v added all the creditors when v signed up...N they r saying they confirmed it with us b4 adding it on..which they Dint...bastards..don't recommend any1 using them...”
Helpful Report
Posted 5 years ago
Louise
Verified Reviewer
“I was going through Iva process but got rejected was never given an option to make high payment to creditors never kept updated had phone up every day got told that someone will Call me back so now back To Square one thanks”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“mmmm, very mixed reviews here, i was going to sign up, spoke to a very nice lady today, very helpful, , not sure what people are expecting , i have a large debt and was with another company, was on a DMP, and to be honest was not really happy with them, been on ssp since April, told the company who where unhelpful , i am hopefully going back to work in the next week or two, but only part time to start, phoned creditfix today, they were very helpful, told me i could go on an IVA, and it will cost me a lot less than my old DMP , and in five years i will be debt free, if this is true i will be very, very happy”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“do not use ...i made this mistake and im now terminating my iva with credit fix ..alot of my creditors still have no paperwork from credit fix ..they are totally in the dark about my iva..they have still tried to take payment even though i put in writing about the termination ..then i get a letter stating they want 3 months bank statements ..i havent been with them 3 months yet ..i am not handing over my statements ..my circumstances are the same as the day i went with these ..they pass you around like a yo yo ..creditors are still writing ..still phoning ..they even have creditors on there that have never even heard of my name ...made up amounts tried adding £600 debt to a payday loan when it was only £100 hmmmm...so im now terminating and agreed a monthly repayment with all creditors DO NOT USE THIS COMPANY”
Helpful Report
Posted 6 years ago
Creditfix is rated 4.3 based on 2,009 reviews
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