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Creditfix Reviews

4.3 Rating 1,939 Reviews

83 %

of reviewers recommend Creditfix

Company Reviews

4.3

Based on 1,939 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 5 star review on 22nd March 2024

Creditfix 5 star review on 9th February 2024

Creditfix 5 star review on 19th January 2024

Creditfix 4 star review on 1st November 2023

Creditfix 5 star review on 19th October 2023

Creditfix 2 star review on 3rd October 2023

"JameS Cliford "

Creditfix 5 star review on 23rd September 2023

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll be straightforward. I'm giving Creditfix a 2-star rating because they mostly do what they promise, but there are some issues. They consolidate your debts and set up an IVA, which is good. However, my experience has changed over the years. Initially, I spoke to friendly people in Scotland who explained everything and I felt looked after, but now it's with international folks, and sometimes their accents make it hard to understand, and can come across that they don't really understand the full process or care that much. The big problem came after I made my last IVA payment. I got no information—no emails, no letters. I emailed them, got a generic response, and had to call twice. They said I'd have to wait 3 to 6 months for clearance, which is ridiculous. I should have at least received an email in the last month explaining everything. So, if you go with Creditfix for an IVA, don't expect good communication, and be ready to wait 3 to 6 months to confirm your IVA is done. It's frustrating.”

Posted 4 months ago

“There are many cases of cryptocurrency theft currently on circulation which I also fell victim to last week but I was fortunate to look up to drewwake (dot) j t b tech at 9 Ma 1L (dot) c0M They completely restored my losses. They are the real”

Creditfix 2 star review on 3rd October 2023

Posted 6 months ago

“Not happy with the way they do business, if you’re behind with payment, you have arranged a plan for 3 months they still harass you, for the payment, even though I have told them I have an arrangement in place. I would not recommend them , not to mention trying to get hold of a human to speak to.”

Posted 1 year ago

“This company is Amazing! I truly trust them with my credit score. They are very honest and upfront on what they think they can do for you. If I'm ever talking to one of my friends about credit issues - I always send them to Royson at Credit MasterFix LLC. It's very rare that you come across a company in this field that is honest and trustworthy. They get results. Thank you Royson! (creditmasterfix. com)”

Posted 4 years ago

“I have paid off my Iva a year ago but still takes monthly payments out o bank I had letter to arrange the over payment to be paid back into my account I was told 5 to 6 weeks to wait I then said you have taken the money out of my account every month so why should I wait that long still no payment 6 weeks later so I rang them and there said it would be another 5 days . Seems to me there will take your money but won’t pay back what is owed”

Posted 4 years ago

“my supervisor keeps getting changed they don't answer emails or phone calls waiting weeks for a refund and keep getting answered" being arranged by the correct department should receive it shortly please call back if you dont" ya 2 months of calling back customer service non existent”

Posted 5 years ago

“I've was transferred from Knightsbridge to this company late last year have never heard from them my IVA is due to end this year this month actually!!!! So will wait and see what happens like a lot of other people who were with Knightsbridge I'm not very Happy!!!! Hopefully it will all be resolved without any problems and my worries will end.”

Posted 6 years ago

Good Afternoon, I am sorry to see you have had issues with the switch from Knightsbridge to Creditfix, Your feedback is taken into account and is used to help improve on our customer service, Please accept my apologies and know we will always endeavour to assist and with any queries or concerns you may have in relation to your IVA. If you have any questions please give us a call on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk or reach us on Live Chat at www.creditfix.com Many Thanks for your feedback and we will look forward to hearing from you. James - Creditfix

Posted 5 years ago

“So my IVA was transferred from Knightsbridge to creditfix in Nov 2017, got a text today (08/03/18) saying that my annual review was outstanding. I called to ask whays this was all about and was told an emial was sent to me asking for information. I checked my emails and nothing from creditfix other than a thank you for your payment email. So i ring back and ask again where is this email i was meant to get? its on its way (so im guessing one wasnt sent before). I tried the live chat and spoke to Alistair he was good found information faster than the 2 ladies before from the review team, but still unable to get point across (not Alistairs fault). when the link arrived i opened it to find they wanted all my log in details fro my internet banking, so i rang my bank who said DONT NOT UNDER ANY CIRCUMSTANCE GIVE THAT INFORMATION TO THEM. So i ring creditfix back and got through to a fantastic lady called Katelyn (hope spellings right) who sorted all my issues out fast and pain free paperwork in post for me to do. fingers crossed all goes smoothly from here on. review poor as far but maybe there is light ahead.”

Posted 6 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to the the annual review process, we have a quick process if you have internet banking which automatically generates the 6 months of bank statements and will save this as a PDF for the annual review team to manually review over. This is a secure process and none of your banking login details are saved. If a client does not have access to this then we can do the original process which is sending out a paper version to be manually filled in. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 6 years ago

“payment was due the 1st but nothing happened went on chat took long time to sort it out made payment through chat heres hoping they dont take two payments they didnt seem bothered about me i was worried as never had one single problem with knightsbridge so now worried they will take two payments out you couldnt get through by phone will always worry it will happen again .”

Posted 6 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to payments for the monthly contributions, this does generally take a few days to show on clients bank statements, if a payment is missed we will not automatically set a second payment without notice. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 6 years ago

“This company is very poor with communication. They have failed to respond to, or even acknowledge, letters or emails. If you telephone you are not left feeling reassured that they are actively progressing matters. I was originally with Mitchell Farrar whose service was very good but then Creditfix took over and the experience has not been a happy one.”

Posted 6 years ago

Good afternoon Simon, I am sorry to hear of the issues you feel you have had with Creditfix. If you have any further issues or questions regarding the IVA please do contact us on 08000431431 or contact us on our live chat which is located on the website: www.creditfix.co.uk . Kind Regards Alistair - Creditfix

Posted 6 years ago

“2 payments taken on one date now final payment not taken as yet, communication poor”

Posted 6 years ago

“I have an IVA with Knightsbridge, 2 weeks ago i sent all relevant documents for full and final offer, in the last year i have developed heart complications, got told my IVA is now with creditfix, spoke 2 different people and all my hard documents seems to have vanished, i was told to email, i have, no reply, the only email i have got is one telling my i have missed a payment, phoned back again to be told, oh sorry it was a mistake, then got told you were working on my final offer, but what happened to what i set in motion nearly 2 weeks ago? Steve”

Posted 6 years ago

“Credfix were great initially sorting out my IVA but declared some personal Injury money 3 weeks ago, no response to emails, if you call get told you need to email. Just want to know if they are going to take the money. I am bad with money hence the IVA in the first place, makes me nervous to keep this money for a long period of time. No customer service at all from credfix after iniatially being so helpful. Disappointing”

Posted 6 years ago

Good afternoon, I am sorry to hear of your issues, I can see that the details are with our Insolvency Practitioner and you should have an outcome soon. If you do have any further questions please do not hesitate to contact us on our number 0800 0431431 or you can use our new live chat service on our website www.creditfix.co.uk. Kind Regards Alistair - Creditfix

Posted 6 years ago

“Not helpful when i was ill and off work for more than a year. wrote to them explaining how difficult it was to make the monthly payments so got into arrears and again we wrote seeking advice and we got no reply then several months later they terminated our IVA. Now back to square one and don't know what happened to the payments we had made via the IVA. Who now can we turn to for help and some advice. 7 months after termination of IVA, We put into Barclays for a PPI mis selling and won. Barclays notified us and sent the award payment directly to creditfix now we don't know what has happened to this money. Can anyone give us some good advice please.!!! My wife is the only one working and I am now receiving PIP payment.”

Posted 6 years ago

Good morning, I am sorry to hear that feel level service you received was not as expected. We are always looking forward in ways to get feedback. If you do have any other queries regarding the IVA please do get in contact with us on our number: 0800 0431 431 or contact us on our new live chat service on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - CreditFix

Posted 6 years ago

“I was not told in anyway that they add on 40p for everyday you borrow money! And on 4 or 5 seperate occasions i have had to re-enter my banking details as the connection keeps gettin lost so i have to ring customer services again and again to rectify this! Once im paid up i probably wont use this again”

Posted 6 years ago

Good morning Stephen, Whilst in an IVA a client is not allowed to take any form of credit out generally speaking. We would never charge 40p, taking out a form of credit with out the Insolvency Practitioner's approval would breach the arrangement. The only time creditfix would take banking details would be at an annual review with our cast-light system to generate an income and expenditure form which I can see you are not due to do as of yet. If you do have any other questions please do not hesitate to phone us on our number: 0800 0431431 Kind Regards Alistair - Creditfix

Posted 6 years ago

“Emailed twice never got a reply rang with a concern of attachment of earnings felt like i was fobbed off sent a whatsapp n got told to get intouch with the creditor myself havent heard or had any contact with u in almost 2 months feel like im at rock bottom agen if advantage take the attachment of earnings and you take my direct debit i cant pay all my bills never mind buy food”

Posted 6 years ago

Good afternoon Susan, I am sorry to hear of your issues, I have had a look at your case and can see unfortunately a creditor that was originally proposed as a secured creditor was an unsecured creditor so they had to be added to the arrangement. Due to them having a share of around 33% they stated they would reject the IVA which would block the IVA from being able to be approved. If you do have any other issues or queries please do get in contact with us on our number: 08000431431 or on the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 6 years ago

“After completing our 4 years on trust deed (October 2016) had to contact them to find out if there was any disclosure on case 10 months later ,received letter Friday 11/08/2016 to say a full and final offer was being put to creditors another 2 years @ £265 more stressed now than before applying ????”

Posted 6 years ago

Good afternoon, I am sorry to hear you have been experiencing some issues. In regards to the 2 year extension this is based on the equity of your property that you own. If there is a certain amount of equity on the property, an extension is put on the arrangement to help the creditors dividends to be higher and is still based on your affordability which did not change. The figure for your monthly contributions held at your original amount. I am glad to see that you are in the process of receiving your completion documents and that your arrangement has now successfully completed. If you do have any questions however please do get in contact with us either on our number which is: 08000431431 or the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 6 years ago

“I signed up for Credit Fix after financial difficulties. My initial communication with them was very supporting and understanding. Once I was signed up my communications were responded to very slowly. I have been fighting to receive my money from a referral scheme for nearly 4 months now. I have many questions still unanswered. Although I feel financial comfortable the support isn't as great as I was promised.”

Posted 6 years ago

Good afternoon J Ray, I am sorry to hear of your issues, I have had a look at your case and in regards to the refer a friend I can see that the friend you forwarded was in the arrangement in may; the campaign for this stated at the beginning of June however. If you do have some questions that you feel are un answered please do get in contact with us on : 0800 0431 431 or email us at : creditfix.co.uk Regards Alistair - Creditfix

Posted 6 years ago

“Thank you to all who helped me.”

Posted 6 years ago

Good Morning Jacqueline, Thank you for taking the time to leave your review. Kind Regards, Lucy - Creditfix.

Posted 6 years ago

“Very good at the beginning. Then you realise your trapped in the lies they have spun and the customer service leaves a lot to be desired, rang to complain hung up on 3 times so far”

Posted 7 years ago

Good Afternoon, I am sorry to hear this is the experience you have received. Would you be able to provide me with some details for yourself so I may contact you to resolve this matter please? Kind Regards, Lucy - Creditfix.

Posted 6 years ago

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Creditfix is rated 4.3 based on 1,939 reviews