Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.34

4.3 Rating 1,942 Reviews

83 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.3

Based on 1,942 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My payment never goes out on time every month I have to contact them to ask why my dd has not bee taken, very poor service. Four months in and still getting mail saying no payments have been received from my creditors.”

Helpful Report

Posted 7 years ago

Good afternoon Thank you for taking the time to leave a review, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records, If you can provide me with the names of the companies who are still in contact with you; then I will liaise with them to resolve this for you. I can also see from our records that we are investigating your payment query, we are always trying to improve our communication and service for our clients, so your feedback is invaluable. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to write a short review Kind Regards Adam Carey Customer Service Manager

Posted 7 years ago

“Setup process and customer service has generally been good but have rated poor as a payment of £130 was taken without permission and when it wasn't even due. Trying to get the error rectified was like trying to get blood from a stone and added extra stress to an already stressful financial situation.”

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Posted 8 years ago

Good afternoon Thank you for taking the time to leave your feedback, I am sorry to hear about the troubles you had with your payments, please accept my apologies for this, we are always trying to improve our communication and service for our clients, so your feedback is invaluable. I understand that this has now been resolved, however should you wish to discuss this or have any further questions; you can contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431, Once again thank you for taking the time to give us feedback on our services. Kind Regards Adam Carey Creditfix Customer Service Manager

Posted 8 years ago

“I can not say anything as I have not heard from you're yet thanks you Julia Evans”

Helpful Report

Posted 8 years ago

Good afternoon Thank you for taking the time to provide us with feedback, I am sorry that you had not heard from us, however we were working very hard on your case to make sure that everything went well. I understand that you have been updated on how this is progressing today, however should you wish to discuss this further you can contact us by email on customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431. Thank you again for taking the time to provide feedback. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“Very helpful at the start. Then you hear nothing!”

Helpful Report

Posted 8 years ago

Good afternoon Thank you taking the time to provide your feedback, we are always trying to improve our service & communication with our clients so your feedback is invaluable. Our customer service team are here Monday to Thursdays 0830-2000 & Fridays from 0830 - 1800 to answer any questions you may have, you can call us FREE on 0800 0431 431, alternatively you can email us at customerservice@creditfixme.co.uk. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“At the beginning all was well and they were very helpfull, although i continued getting letters for about 4 years i just simply said contact credit fix and gave them my ref number. However my problems have started at the end of my iva and im Not happy at all. After 6 years my iva was supposed to have been finished in July 2015 I was then told I would not recieve my completion certificate until Feb2016 well it's now April 2016 and still no certificate. When we contacted them to find out what was happening they said they was sending a ppi form which we had to sign to have our completion certificate released. What's annoying me is that my initial debt was around 30 thousand after making payments for 6 years we have paid back 19,500 and they had also previously done a ppi claim about 3 years ago in which we received ruffly another 24 thousand which also went straight to credit fix. Now they are saying the creditors want more and are trying to get even more money from the ppi claim that was already settled. Can someone please explain if you have had over £43,000 and my debt was £30,000 how is it that the creditors want more and that I can't get this completion certificate if I don't get an answer I will be contacting the ombudsman and seeking proper legal advice. I am tired of being taking advantage of by these big companies this is why I ended up in trouble in the first place”

Helpful Report

Posted 8 years ago

Good afternoon Thank you for taking the time to complete a review. I am very sorry to hear of the issues you have had trying to get your closure documentation. I can confirm that this has now been issued and you will receive this very shortly. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. Please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431 if you have any questions at all about your arrangement. Once again thank you for taking the time to complete this review. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“I have one creditor phone me up conplaning only been paid two times since I started to pay credit fix started last year.”

Helpful Report

Posted 8 years ago

Good afternoon Mr Brookes Thank you for your recent review, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. In regards to creditors payments; I can assure you that all creditors receive payment as agreed within your IVA. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to complete our survey. Kind Regards Adam Carey Creditfix Customer Service Manager

Posted 8 years ago

“When Credit-fix first called me on my house phone, they were very helpful and I gave them all the information required to put a case file together. That is where it all changed, the communication from their end stopped and I found myself in no mans land. I did not know if I was successful in applying for an IVA and I still had letters coming through my door. I believe Credit-Fix spend too much time in chasing new customers rather than keeping existing customers up to date with progress. Not sure if I would recommend this company to any of my family or friends.”

Helpful Report

Posted 8 years ago

Good afternoon Thank you for taking the time to give us your feedback. I am really sorry to hear that the communication from ourselves was not what you expected, we are always trying to improve our service & communication with our clients so your feedback is invaluable. With regards to creditors contacting you, this should normally stop around 9 weeks after your protection date, so if you are still receiving these letters then please call us FREE on 0800 0431 431 and speak to one of your customer service advisors who will handle this for you. We are here Monday to Thursdays 0830-2000 and Fridays from 0830-1800, alternatively you can email us anytime with the details at customerservice@creditfixme.co.uk Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“No one ever replies to my emails”

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Posted 8 years ago

“I was very dissapointed to find out the costs so late into the application that i had no opption to follow it through .At a time when I am struggling the most the reduction in outgoings has only went down £20 per month I appreciate that things will stop earlier but that does not help in anyway my imediate difficullty which I am not sure I can fullfill I am committed to do the best for my creditors but am finding it very difficallt to allow a check on PPI to continue at a cost to creditors when I can supply proof that this has already been done If I could find out another sollution I will try to change my predicument”

Helpful Report

Posted 8 years ago

“I have had bailiffs turning up, I have debts being brought out of the wood work that are 13 years old, yet debt that's a bit recent had been missed. I'm am suffering depression so far any call or email has been igored so seeking advice from gover me t on.”

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Posted 8 years ago

“Took over 7 months to sort my debts out, ever since my iva started iv had nothing but trouble. Creditors contacting me and debts that haven't been sorted "water bill" although I am paying my iva I am by no means happy with the debts that haven't been dorted for me and the hassle I have of creditors. I also don't like that way people talk to you! Extremely rude. Iv only ever spoke to one person that has really helped me and been pleasant whilst doing it.”

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Posted 8 years ago

“At 1st we were supplied with an agent (Carla Black) who sent us the incorrect bank details (for which we are now owed £160---we paid it in to the company on Ms. Black's advice. Apparently, the payment went to a Susan M. Wriglesworth. I was curious about this, so I sent a message to Carla to ask for correct bank payment details. She said the details she had sent were correct. However, after the 2nd payment went 'missing' I received a call from another of your operatives. a certain 'Anisha Kaura' who gave me the correct details I requested in the 1st place. I am therefore owed £160 from Susan M. Wriglesworth (who apparently, is a director of your company). My wife has also received 2 letters from Capital One regarding missing payment as they did not know we had transferred our debt management program to your good selves. Hence, my wife had to 'phone Capital One to sort this. I am not happy with the service so far, as I am owed £160 by yourselves and, indeed, if it had not been for Anisha, you would have lost a customer. Yours, in anticipation of a reply and repayment, K. Clarke P.S. The £160 you owe me cannot afford to be 'lost'”

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Posted 8 years ago

“To be honest I can't quite believe I'm giving credit fix time out of day. The thing has been a bit messy from the start really but there are a few things still waiting to be sorted 6 months after I took out the IVA. I missed a payment in December and it took them until February to even reply to my email about it. They still haven't sorted out my council tax arrears. I have written several emails but I have no idea what is going on. I'm really worried and generally quite unhappy at the moment.”

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Posted 8 years ago

“it takes ages to get through when looking for advice. Also I asked you to contact 1 of my creditors 3 times and this was never done and resulted in another wage arrestment which cost me £320 this month. I have again phoned Scott and co and still no one from Credit fix has been in touch with them. They advise 1 phone call is all it will take to stop wages arrestment and despite advising this I am still out of pocket this month. Disappointing when its my boys birthday this month and struggling.”

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Posted 8 years ago

“I don't think there is enough communication with yourselves and me as the customer. And I have been waiting over a month for envelopes to send paperwork back to yourselves where debtors have sent me demands. I have had to phone twice and ask and still waiting!”

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Posted 8 years ago

“At the start of my claim the lady said she would wait before contacting anyone so I could get new bank account set up she didn't so that caused me a huge lot of hassle ... I have asked for paperwork several times and never received ... Anything I have asked for I have never received !!! Wish I had of gone with different company ... The idea for choosing credit fix was to take the stress away from you they have caused me un necessary stress from day one !!”

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Posted 8 years ago

“A great company initial responses in the beginning were fast accurate & professional Then ...... We had a period when the company made an error and released 2000 client emails to 2000 clients !!!! Slow response to phone calls and emails Is a real issue Staff leaving and not being informed who the contact is to be”

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Posted 8 years ago

“Have had no contact until recently since Nov 2015 I'm now reconsidering my option”

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Posted 8 years ago

“creditfix lost my december payment and are still sending me horrid emails even though they know its not my fault .”

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Posted 8 years ago

“Creditor are still taking money out my bank accound which creditfix has not sort , out yet that three months ago , not happy at all ...”

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Posted 8 years ago

Creditfix is rated 4.3 based on 1,942 reviews