Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.23

“THINGS STARTED OUT WELL BUT WHEN A COMPANY WHO SPECIALISE IN PPI WAS EMPLOYED TOACCESS ANY MONIES DUE BACK TO ME WITH THE INTENTION THAT THIS WOULD REDUCE THE LENGTH OF MY IVA ALL CONTACT WITH CREDIT FIX CEASED I DID RECEIVE A STATEMENT FROM THEM IN DECEMBER WHERE IT STATED THAT A LARGE SUM OF MONEY WAS RECLAIMED I HAVE TRIED TO CONTACT THEM VIA THE NUMBERS GIVEN TO ME AND ENDE UP TALKING TO A PERSON IN MALAYSIA ALL I WANTED WAS TO SPEAK TO SOMEONE WHO COULD TELL ME WHAT WAS HAPPENING TO THE MONEY FROM THE PPI!!! I WOULD LIKE SOMEON EFROM THE GLASGOW OFFICE (PREFERABLY A MANAGER) TO CONTACT ME IN PERSON ASAP OTHERWISE I WILL BE SEEKING ADVICE FROM A SOLICITOR. CHRIS SOUTH YORKSHIRE”

Helpful Report

Posted 9 years ago

Good afternoon I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I understand that someone has now spoken with you about your concerns and explained evertrhing to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 9 years ago

“Right now it seems like everything , I only recently found out none of my creditors will be paid until 12 mths of payments , I have recieved no statements apparently they don't do them , And when I have emailed requesting a call back I get told yes then get bombarded with emails . What I actually wanted was a phone call so I can update my details , it would be good if customers also had a log in to there account so they can see visually what's going on with there money and creditors .”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I will have someone investigate this today and get back to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 9 years ago

“Currently with credit fix was not told about certain things regarding the Iva altogether. I can never get through to my ip. I wasn't told that I had to pay them a fee each month out of my money and this was going to affect my credit rating once I was out of debt.”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 9 years ago

“you have left a number bills off and i have had bailiffs at the door with no help from you”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 9 years ago

“I am due to come to the end of my plan in September but it seems it will not end there as they have now said that if there is any negative equity in my property I would need to I don't know re-mortgage to pay more to them, nothing was ever mentioned 5-6years ago. I pay £120 a month and some of my debts get 33p a month some are not receiving anything, where does all my money go? When I took out this plan I was told that they would look after me, this I feel you should take very loosely as information. they don't care they only interested in the yearly income sheet which I don't think they look at as I told them months ago that I have not got any house or building insurance and they haven't bothered one bit about that I could loose my house. I was told when I took this plan out that they would do a PPI search which they have insisted to do at least three or four times, with guess what the same outcome every time. Then in September last year I got a phone call saying that I should now take a loan out to pay the rest of my debt plan which no one had ever told me about when I took this plan out. I am still not convinced I will be debt free in September 2017 or what they will try to do with my property. Anyone else coming to the end please let me know that it will be ok and I wont loose my home x”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 9 years ago

“You told me after the iva was payed my credit rating would go back as if i was 18 and could apply for a mortgage. But after speeking to a financial advisor from the bank im in 10 times worse state because you never told me im basically bankrupt put a block on my bank account two days before my weiges went in and had a nightmare trying to get access to my money on Christmas Eve and if i was told the iva was the same as being bankrupt for the sake of 5 grand debt i wouldn't have bothered.”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 9 years ago

“Nobody returned my call when they said they would. Very disappointed especially as they were recommended to me”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. Can you please contact myself to discuss some of the points raised in your review at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 9 years ago

“My IVA was sold to you from DSC last month. I'm trying to pay you 50% of my yearly bonus. So far I've sent 2 emails and called once. I've spent 20 mins on hold to be told "The DSC team is at lunch"......do you want my money or not?”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. Can you please contact myself to discuss some of the points raised in your review at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 9 years ago

“I Was ok with these lot until a few minutes ago spoke to 2 incompetent advisors that really put me off. After they sent out i&e form to me 3 times then stated they haven't received it and these advisors wanting to argue with me as if they were told that they will no longer be in a job after today, asked to speak with a manager and I was told i cannot speak to one how convenient. If this is the way the advisors speak to clients i wouldnt be surprised if clients go elsewhere this is appauling service.”

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Posted 9 years ago

Hi there. I'm sorry to hear about that. Have you been able to get help with your query since leaving the review?

Posted 9 years ago

“I have had little to no correspondence from anyone dealing with my case bar a letter and email to sign a document. I have tried to get in contact with the lady dealing with my case and still have no idea what's going on or when my arrangement actually starts”

Helpful Report

Posted 9 years ago

Good Morning, Apologies that you felt their was a lack of contact during the set up of your IVA. We always try and have clients cases set up as quickly and efficiently as possible so we can protect you from your creditors. I can see your case was set up very smoothly and is now fully protected. If you have any queries about your case please do not hesitate to contact us on 0800 0431 431 or email us at customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 9 years ago

“Had some money left to me by my mums estate, £26000! You sat on it for three months! My gripe is that I have had no communication unless I phone them, and that can take up to three quarters of an hour to get through. Poor service all round! Taking this to the Ombudsman!”

Helpful Report

Posted 9 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 9 years ago

“After what I thought was end of my 4 year protected trust deed was told possibly another year was assured at time of taking trust deed that I would be debt free after 4 YEARS shocking ,had no correspondence from them at all, it was I whonly initiated call.They are going to look into my case want to cry”

Helpful Report

Posted 9 years ago

Good afternoon, I apologise for any inconvenience caused. I can essure you we are looking into your case and will get back to you with a responce in due time. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 9 years ago

“I Tecwyn Yeboakodie Dua write and ask for a review. Thanks. Kind Regards, Tecwyn”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for your review. If you have any queries please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 9 years ago

“Whole thing has been done by texts and emails. I haven't received amended docs I was told would be sent to me - I r”

Helpful Report

Posted 9 years ago

Good afternoon, after looking into your case I can see that we have sent your documents. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 9 years ago

“I have had only one phone call since I signed the documents. The telephone number on the website doesn't work. Ive left 2 messages on what's app asking you to contact me and no reply. I need instructions omn how to handle letters/phonecalls.”

Helpful Report

Posted 9 years ago

Good Afternoon, you can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 9 years ago

“I still don't know what's going on with my Iva and I've spent most of my time listening to answer machine. All I know it money comes out of my account each mth and I still receive email and calls from creditors. Shame really as I was really excited working with credit fix”

Helpful Report

Posted 9 years ago

Good Afternoon, Sorry to hear that you are having problems. You can send us an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 9 years ago

“My payment never goes out on time every month I have to contact them to ask why my dd has not bee taken, very poor service. Four months in and still getting mail saying no payments have been received from my creditors.”

Helpful Report

Posted 9 years ago

Good afternoon Thank you for taking the time to leave a review, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records, If you can provide me with the names of the companies who are still in contact with you; then I will liaise with them to resolve this for you. I can also see from our records that we are investigating your payment query, we are always trying to improve our communication and service for our clients, so your feedback is invaluable. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to write a short review Kind Regards Adam Carey Customer Service Manager

Posted 9 years ago

“Setup process and customer service has generally been good but have rated poor as a payment of £130 was taken without permission and when it wasn't even due. Trying to get the error rectified was like trying to get blood from a stone and added extra stress to an already stressful financial situation.”

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Posted 10 years ago

Good afternoon Thank you for taking the time to leave your feedback, I am sorry to hear about the troubles you had with your payments, please accept my apologies for this, we are always trying to improve our communication and service for our clients, so your feedback is invaluable. I understand that this has now been resolved, however should you wish to discuss this or have any further questions; you can contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431, Once again thank you for taking the time to give us feedback on our services. Kind Regards Adam Carey Creditfix Customer Service Manager

Posted 10 years ago

“I can not say anything as I have not heard from you're yet thanks you Julia Evans”

Helpful Report

Posted 10 years ago

Good afternoon Thank you for taking the time to provide us with feedback, I am sorry that you had not heard from us, however we were working very hard on your case to make sure that everything went well. I understand that you have been updated on how this is progressing today, however should you wish to discuss this further you can contact us by email on customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431. Thank you again for taking the time to provide feedback. Kind Regards Adam Carey Customer Service Manager

Posted 10 years ago

“Very helpful at the start. Then you hear nothing!”

Helpful Report

Posted 10 years ago

Good afternoon Thank you taking the time to provide your feedback, we are always trying to improve our service & communication with our clients so your feedback is invaluable. Our customer service team are here Monday to Thursdays 0830-2000 & Fridays from 0830 - 1800 to answer any questions you may have, you can call us FREE on 0800 0431 431, alternatively you can email us at customerservice@creditfixme.co.uk. Kind Regards Adam Carey Customer Service Manager

Posted 10 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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