Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.34

“I was not told in anyway that they add on 40p for everyday you borrow money! And on 4 or 5 seperate occasions i have had to re-enter my banking details as the connection keeps gettin lost so i have to ring customer services again and again to rectify this! Once im paid up i probably wont use this again”

Helpful Report

Posted 7 years ago

Good morning Stephen, Whilst in an IVA a client is not allowed to take any form of credit out generally speaking. We would never charge 40p, taking out a form of credit with out the Insolvency Practitioner's approval would breach the arrangement. The only time creditfix would take banking details would be at an annual review with our cast-light system to generate an income and expenditure form which I can see you are not due to do as of yet. If you do have any other questions please do not hesitate to phone us on our number: 0800 0431431 Kind Regards Alistair - Creditfix

Posted 7 years ago

“Emailed twice never got a reply rang with a concern of attachment of earnings felt like i was fobbed off sent a whatsapp n got told to get intouch with the creditor myself havent heard or had any contact with u in almost 2 months feel like im at rock bottom agen if advantage take the attachment of earnings and you take my direct debit i cant pay all my bills never mind buy food”

Helpful Report

Posted 7 years ago

Good afternoon Susan, I am sorry to hear of your issues, I have had a look at your case and can see unfortunately a creditor that was originally proposed as a secured creditor was an unsecured creditor so they had to be added to the arrangement. Due to them having a share of around 33% they stated they would reject the IVA which would block the IVA from being able to be approved. If you do have any other issues or queries please do get in contact with us on our number: 08000431431 or on the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“After completing our 4 years on trust deed (October 2016) had to contact them to find out if there was any disclosure on case 10 months later ,received letter Friday 11/08/2016 to say a full and final offer was being put to creditors another 2 years @ £265 more stressed now than before applying ????”

Helpful Report

Posted 7 years ago

Good afternoon, I am sorry to hear you have been experiencing some issues. In regards to the 2 year extension this is based on the equity of your property that you own. If there is a certain amount of equity on the property, an extension is put on the arrangement to help the creditors dividends to be higher and is still based on your affordability which did not change. The figure for your monthly contributions held at your original amount. I am glad to see that you are in the process of receiving your completion documents and that your arrangement has now successfully completed. If you do have any questions however please do get in contact with us either on our number which is: 08000431431 or the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“I signed up for Credit Fix after financial difficulties. My initial communication with them was very supporting and understanding. Once I was signed up my communications were responded to very slowly. I have been fighting to receive my money from a referral scheme for nearly 4 months now. I have many questions still unanswered. Although I feel financial comfortable the support isn't as great as I was promised.”

Helpful Report

Posted 7 years ago

Good afternoon J Ray, I am sorry to hear of your issues, I have had a look at your case and in regards to the refer a friend I can see that the friend you forwarded was in the arrangement in may; the campaign for this stated at the beginning of June however. If you do have some questions that you feel are un answered please do get in contact with us on : 0800 0431 431 or email us at : creditfix.co.uk Regards Alistair - Creditfix

Posted 7 years ago

“Thank you to all who helped me.”

Helpful Report

Posted 8 years ago

Good Morning Jacqueline, Thank you for taking the time to leave your review. Kind Regards, Lucy - Creditfix.

Posted 7 years ago

“Very good at the beginning. Then you realise your trapped in the lies they have spun and the customer service leaves a lot to be desired, rang to complain hung up on 3 times so far”

Helpful Report

Posted 8 years ago

Good Afternoon, I am sorry to hear this is the experience you have received. Would you be able to provide me with some details for yourself so I may contact you to resolve this matter please? Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“Completely screwed up taking my payments leaving me over drawn 3 times.”

Helpful Report

Posted 8 years ago

Hi Rob, Would you be able to please provide me with some details to resolve this matter for you? We use a payment method designed to cause the payment to fail rather than cause you to be overdrawn so I would like to resolve this for you. Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“Thought i wouldnt be getting letters from baliffs thought they were meant to keep them off my back! So im back to stressing out again an its making me ill”

Helpful Report

Posted 8 years ago

Good morning Paula, If you are having trouble with a bailiff then we are able to help. We would love to discuss this further with you. Can you please contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“I get so anxious worrying about debts - took an IVA out in September 16. My partner and I occasionally get a bonus of which we have to pay a percentage to credit fix but they are so bad at replying and getting back to you quickly about how much you have to pay. They cant seem to get mine and my partners basica salary right so they seem to ask for random amounts., Every time we call and ask for a call back it doesnt happen. Very frustrating as this is our lives. Im not even 100% certain we will be debt free after the 5 years and i am still getting chased by companies who dont seem to know about the IVA. Noone seems to understand my frustrations.”

Helpful Report

Posted 8 years ago

Good morning, I am really sorry to hear that you are unhappy with certain aspects of the service you received whilst with Creditfix. We would love to help and discuss this further with you. Can you please contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“Sent all my bank statments and pay slips by post and asked to get them back but apparently they sent them and they must have got lost in the post but they cant do anything about it. also got told i had to arrange a ppi check but the ppi company told me they dont deal with people who are going through an iva then never heard nothing more about it. Over 12 months in now and havent recieved any sort of update to how its going.”

Helpful Report

Posted 8 years ago

Good afternoon Lynsey, I am really sorry to hear about what happened with your bank statements & pay slips, I also note the issues you have mentioned in regards to our PPI company. I would like to talk to you about some of the points raised in your review, if you would like to discuss also then you can do so by emailing me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“THINGS STARTED OUT WELL BUT WHEN A COMPANY WHO SPECIALISE IN PPI WAS EMPLOYED TOACCESS ANY MONIES DUE BACK TO ME WITH THE INTENTION THAT THIS WOULD REDUCE THE LENGTH OF MY IVA ALL CONTACT WITH CREDIT FIX CEASED I DID RECEIVE A STATEMENT FROM THEM IN DECEMBER WHERE IT STATED THAT A LARGE SUM OF MONEY WAS RECLAIMED I HAVE TRIED TO CONTACT THEM VIA THE NUMBERS GIVEN TO ME AND ENDE UP TALKING TO A PERSON IN MALAYSIA ALL I WANTED WAS TO SPEAK TO SOMEONE WHO COULD TELL ME WHAT WAS HAPPENING TO THE MONEY FROM THE PPI!!! I WOULD LIKE SOMEON EFROM THE GLASGOW OFFICE (PREFERABLY A MANAGER) TO CONTACT ME IN PERSON ASAP OTHERWISE I WILL BE SEEKING ADVICE FROM A SOLICITOR. CHRIS SOUTH YORKSHIRE”

Helpful Report

Posted 8 years ago

Good afternoon I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I understand that someone has now spoken with you about your concerns and explained evertrhing to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 8 years ago

“Right now it seems like everything , I only recently found out none of my creditors will be paid until 12 mths of payments , I have recieved no statements apparently they don't do them , And when I have emailed requesting a call back I get told yes then get bombarded with emails . What I actually wanted was a phone call so I can update my details , it would be good if customers also had a log in to there account so they can see visually what's going on with there money and creditors .”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I will have someone investigate this today and get back to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 8 years ago

“Currently with credit fix was not told about certain things regarding the Iva altogether. I can never get through to my ip. I wasn't told that I had to pay them a fee each month out of my money and this was going to affect my credit rating once I was out of debt.”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“you have left a number bills off and i have had bailiffs at the door with no help from you”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“I am due to come to the end of my plan in September but it seems it will not end there as they have now said that if there is any negative equity in my property I would need to I don't know re-mortgage to pay more to them, nothing was ever mentioned 5-6years ago. I pay £120 a month and some of my debts get 33p a month some are not receiving anything, where does all my money go? When I took out this plan I was told that they would look after me, this I feel you should take very loosely as information. they don't care they only interested in the yearly income sheet which I don't think they look at as I told them months ago that I have not got any house or building insurance and they haven't bothered one bit about that I could loose my house. I was told when I took this plan out that they would do a PPI search which they have insisted to do at least three or four times, with guess what the same outcome every time. Then in September last year I got a phone call saying that I should now take a loan out to pay the rest of my debt plan which no one had ever told me about when I took this plan out. I am still not convinced I will be debt free in September 2017 or what they will try to do with my property. Anyone else coming to the end please let me know that it will be ok and I wont loose my home x”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“You told me after the iva was payed my credit rating would go back as if i was 18 and could apply for a mortgage. But after speeking to a financial advisor from the bank im in 10 times worse state because you never told me im basically bankrupt put a block on my bank account two days before my weiges went in and had a nightmare trying to get access to my money on Christmas Eve and if i was told the iva was the same as being bankrupt for the sake of 5 grand debt i wouldn't have bothered.”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“Nobody returned my call when they said they would. Very disappointed especially as they were recommended to me”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. Can you please contact myself to discuss some of the points raised in your review at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“My IVA was sold to you from DSC last month. I'm trying to pay you 50% of my yearly bonus. So far I've sent 2 emails and called once. I've spent 20 mins on hold to be told "The DSC team is at lunch"......do you want my money or not?”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. Can you please contact myself to discuss some of the points raised in your review at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“I Was ok with these lot until a few minutes ago spoke to 2 incompetent advisors that really put me off. After they sent out i&e form to me 3 times then stated they haven't received it and these advisors wanting to argue with me as if they were told that they will no longer be in a job after today, asked to speak with a manager and I was told i cannot speak to one how convenient. If this is the way the advisors speak to clients i wouldnt be surprised if clients go elsewhere this is appauling service.”

Helpful Report

Posted 8 years ago

Hi there. I'm sorry to hear about that. Have you been able to get help with your query since leaving the review?

Posted 8 years ago

“I have had little to no correspondence from anyone dealing with my case bar a letter and email to sign a document. I have tried to get in contact with the lady dealing with my case and still have no idea what's going on or when my arrangement actually starts”

Helpful Report

Posted 8 years ago

Good Morning, Apologies that you felt their was a lack of contact during the set up of your IVA. We always try and have clients cases set up as quickly and efficiently as possible so we can protect you from your creditors. I can see your case was set up very smoothly and is now fully protected. If you have any queries about your case please do not hesitate to contact us on 0800 0431 431 or email us at customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Creditfix Reviews