Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.23

4.2 Rating 2,043 Reviews

81 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.2

Based on 2,043 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 5 star review on 24th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So my IVA was transferred from Knightsbridge to creditfix in Nov 2017, got a text today (08/03/18) saying that my annual review was outstanding. I called to ask whays this was all about and was told an emial was sent to me asking for information. I checked my emails and nothing from creditfix other than a thank you for your payment email. So i ring back and ask again where is this email i was meant to get? its on its way (so im guessing one wasnt sent before). I tried the live chat and spoke to Alistair he was good found information faster than the 2 ladies before from the review team, but still unable to get point across (not Alistairs fault). when the link arrived i opened it to find they wanted all my log in details fro my internet banking, so i rang my bank who said DONT NOT UNDER ANY CIRCUMSTANCE GIVE THAT INFORMATION TO THEM. So i ring creditfix back and got through to a fantastic lady called Katelyn (hope spellings right) who sorted all my issues out fast and pain free paperwork in post for me to do. fingers crossed all goes smoothly from here on. review poor as far but maybe there is light ahead.”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to the the annual review process, we have a quick process if you have internet banking which automatically generates the 6 months of bank statements and will save this as a PDF for the annual review team to manually review over. This is a secure process and none of your banking login details are saved. If a client does not have access to this then we can do the original process which is sending out a paper version to be manually filled in. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“payment was due the 1st but nothing happened went on chat took long time to sort it out made payment through chat heres hoping they dont take two payments they didnt seem bothered about me i was worried as never had one single problem with knightsbridge so now worried they will take two payments out you couldnt get through by phone will always worry it will happen again .”

Helpful Report

Posted 8 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to payments for the monthly contributions, this does generally take a few days to show on clients bank statements, if a payment is missed we will not automatically set a second payment without notice. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“This company is very poor with communication. They have failed to respond to, or even acknowledge, letters or emails. If you telephone you are not left feeling reassured that they are actively progressing matters. I was originally with Mitchell Farrar whose service was very good but then Creditfix took over and the experience has not been a happy one.”

Helpful Report

Posted 8 years ago

Good afternoon Simon, I am sorry to hear of the issues you feel you have had with Creditfix. If you have any further issues or questions regarding the IVA please do contact us on 08000431431 or contact us on our live chat which is located on the website: www.creditfix.co.uk . Kind Regards Alistair - Creditfix

Posted 8 years ago

“2 payments taken on one date now final payment not taken as yet, communication poor”

Helpful Report

Posted 8 years ago

“I have an IVA with Knightsbridge, 2 weeks ago i sent all relevant documents for full and final offer, in the last year i have developed heart complications, got told my IVA is now with creditfix, spoke 2 different people and all my hard documents seems to have vanished, i was told to email, i have, no reply, the only email i have got is one telling my i have missed a payment, phoned back again to be told, oh sorry it was a mistake, then got told you were working on my final offer, but what happened to what i set in motion nearly 2 weeks ago? Steve”

Helpful Report

Posted 8 years ago

“Credfix were great initially sorting out my IVA but declared some personal Injury money 3 weeks ago, no response to emails, if you call get told you need to email. Just want to know if they are going to take the money. I am bad with money hence the IVA in the first place, makes me nervous to keep this money for a long period of time. No customer service at all from credfix after iniatially being so helpful. Disappointing”

Helpful Report

Posted 8 years ago

Good afternoon, I am sorry to hear of your issues, I can see that the details are with our Insolvency Practitioner and you should have an outcome soon. If you do have any further questions please do not hesitate to contact us on our number 0800 0431431 or you can use our new live chat service on our website www.creditfix.co.uk. Kind Regards Alistair - Creditfix

Posted 8 years ago

“Not helpful when i was ill and off work for more than a year. wrote to them explaining how difficult it was to make the monthly payments so got into arrears and again we wrote seeking advice and we got no reply then several months later they terminated our IVA. Now back to square one and don't know what happened to the payments we had made via the IVA. Who now can we turn to for help and some advice. 7 months after termination of IVA, We put into Barclays for a PPI mis selling and won. Barclays notified us and sent the award payment directly to creditfix now we don't know what has happened to this money. Can anyone give us some good advice please.!!! My wife is the only one working and I am now receiving PIP payment.”

Helpful Report

Posted 8 years ago

Good morning, I am sorry to hear that feel level service you received was not as expected. We are always looking forward in ways to get feedback. If you do have any other queries regarding the IVA please do get in contact with us on our number: 0800 0431 431 or contact us on our new live chat service on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - CreditFix

Posted 8 years ago

“I was not told in anyway that they add on 40p for everyday you borrow money! And on 4 or 5 seperate occasions i have had to re-enter my banking details as the connection keeps gettin lost so i have to ring customer services again and again to rectify this! Once im paid up i probably wont use this again”

Helpful Report

Posted 8 years ago

Good morning Stephen, Whilst in an IVA a client is not allowed to take any form of credit out generally speaking. We would never charge 40p, taking out a form of credit with out the Insolvency Practitioner's approval would breach the arrangement. The only time creditfix would take banking details would be at an annual review with our cast-light system to generate an income and expenditure form which I can see you are not due to do as of yet. If you do have any other questions please do not hesitate to phone us on our number: 0800 0431431 Kind Regards Alistair - Creditfix

Posted 8 years ago

“Emailed twice never got a reply rang with a concern of attachment of earnings felt like i was fobbed off sent a whatsapp n got told to get intouch with the creditor myself havent heard or had any contact with u in almost 2 months feel like im at rock bottom agen if advantage take the attachment of earnings and you take my direct debit i cant pay all my bills never mind buy food”

Helpful Report

Posted 8 years ago

Good afternoon Susan, I am sorry to hear of your issues, I have had a look at your case and can see unfortunately a creditor that was originally proposed as a secured creditor was an unsecured creditor so they had to be added to the arrangement. Due to them having a share of around 33% they stated they would reject the IVA which would block the IVA from being able to be approved. If you do have any other issues or queries please do get in contact with us on our number: 08000431431 or on the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 8 years ago

“After completing our 4 years on trust deed (October 2016) had to contact them to find out if there was any disclosure on case 10 months later ,received letter Friday 11/08/2016 to say a full and final offer was being put to creditors another 2 years @ £265 more stressed now than before applying ????”

Helpful Report

Posted 8 years ago

Good afternoon, I am sorry to hear you have been experiencing some issues. In regards to the 2 year extension this is based on the equity of your property that you own. If there is a certain amount of equity on the property, an extension is put on the arrangement to help the creditors dividends to be higher and is still based on your affordability which did not change. The figure for your monthly contributions held at your original amount. I am glad to see that you are in the process of receiving your completion documents and that your arrangement has now successfully completed. If you do have any questions however please do get in contact with us either on our number which is: 08000431431 or the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 8 years ago

“I signed up for Credit Fix after financial difficulties. My initial communication with them was very supporting and understanding. Once I was signed up my communications were responded to very slowly. I have been fighting to receive my money from a referral scheme for nearly 4 months now. I have many questions still unanswered. Although I feel financial comfortable the support isn't as great as I was promised.”

Helpful Report

Posted 8 years ago

Good afternoon J Ray, I am sorry to hear of your issues, I have had a look at your case and in regards to the refer a friend I can see that the friend you forwarded was in the arrangement in may; the campaign for this stated at the beginning of June however. If you do have some questions that you feel are un answered please do get in contact with us on : 0800 0431 431 or email us at : creditfix.co.uk Regards Alistair - Creditfix

Posted 8 years ago

“Thank you to all who helped me.”

Helpful Report

Posted 8 years ago

Good Morning Jacqueline, Thank you for taking the time to leave your review. Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“Very good at the beginning. Then you realise your trapped in the lies they have spun and the customer service leaves a lot to be desired, rang to complain hung up on 3 times so far”

Helpful Report

Posted 8 years ago

Good Afternoon, I am sorry to hear this is the experience you have received. Would you be able to provide me with some details for yourself so I may contact you to resolve this matter please? Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“Completely screwed up taking my payments leaving me over drawn 3 times.”

Helpful Report

Posted 8 years ago

Hi Rob, Would you be able to please provide me with some details to resolve this matter for you? We use a payment method designed to cause the payment to fail rather than cause you to be overdrawn so I would like to resolve this for you. Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“Thought i wouldnt be getting letters from baliffs thought they were meant to keep them off my back! So im back to stressing out again an its making me ill”

Helpful Report

Posted 8 years ago

Good morning Paula, If you are having trouble with a bailiff then we are able to help. We would love to discuss this further with you. Can you please contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“I get so anxious worrying about debts - took an IVA out in September 16. My partner and I occasionally get a bonus of which we have to pay a percentage to credit fix but they are so bad at replying and getting back to you quickly about how much you have to pay. They cant seem to get mine and my partners basica salary right so they seem to ask for random amounts., Every time we call and ask for a call back it doesnt happen. Very frustrating as this is our lives. Im not even 100% certain we will be debt free after the 5 years and i am still getting chased by companies who dont seem to know about the IVA. Noone seems to understand my frustrations.”

Helpful Report

Posted 8 years ago

Good morning, I am really sorry to hear that you are unhappy with certain aspects of the service you received whilst with Creditfix. We would love to help and discuss this further with you. Can you please contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“Sent all my bank statments and pay slips by post and asked to get them back but apparently they sent them and they must have got lost in the post but they cant do anything about it. also got told i had to arrange a ppi check but the ppi company told me they dont deal with people who are going through an iva then never heard nothing more about it. Over 12 months in now and havent recieved any sort of update to how its going.”

Helpful Report

Posted 8 years ago

Good afternoon Lynsey, I am really sorry to hear about what happened with your bank statements & pay slips, I also note the issues you have mentioned in regards to our PPI company. I would like to talk to you about some of the points raised in your review, if you would like to discuss also then you can do so by emailing me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“THINGS STARTED OUT WELL BUT WHEN A COMPANY WHO SPECIALISE IN PPI WAS EMPLOYED TOACCESS ANY MONIES DUE BACK TO ME WITH THE INTENTION THAT THIS WOULD REDUCE THE LENGTH OF MY IVA ALL CONTACT WITH CREDIT FIX CEASED I DID RECEIVE A STATEMENT FROM THEM IN DECEMBER WHERE IT STATED THAT A LARGE SUM OF MONEY WAS RECLAIMED I HAVE TRIED TO CONTACT THEM VIA THE NUMBERS GIVEN TO ME AND ENDE UP TALKING TO A PERSON IN MALAYSIA ALL I WANTED WAS TO SPEAK TO SOMEONE WHO COULD TELL ME WHAT WAS HAPPENING TO THE MONEY FROM THE PPI!!! I WOULD LIKE SOMEON EFROM THE GLASGOW OFFICE (PREFERABLY A MANAGER) TO CONTACT ME IN PERSON ASAP OTHERWISE I WILL BE SEEKING ADVICE FROM A SOLICITOR. CHRIS SOUTH YORKSHIRE”

Helpful Report

Posted 9 years ago

Good afternoon I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I understand that someone has now spoken with you about your concerns and explained evertrhing to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 9 years ago

“Right now it seems like everything , I only recently found out none of my creditors will be paid until 12 mths of payments , I have recieved no statements apparently they don't do them , And when I have emailed requesting a call back I get told yes then get bombarded with emails . What I actually wanted was a phone call so I can update my details , it would be good if customers also had a log in to there account so they can see visually what's going on with there money and creditors .”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unable to get the answers you are looking for, we are always striving to improve our service so feedback from our clients is a huge part of this. I will have someone investigate this today and get back to you, however If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager

Posted 9 years ago

“Currently with credit fix was not told about certain things regarding the Iva altogether. I can never get through to my ip. I wasn't told that I had to pay them a fee each month out of my money and this was going to affect my credit rating once I was out of debt.”

Helpful Report

Posted 9 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 9 years ago

Creditfix is rated 4.2 based on 2,043 reviews