Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Creditfix Reviews

4.3 Rating 1,939 Reviews

83 %

of reviewers recommend Creditfix

Company Reviews

4.3

Based on 1,939 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

Write Your review

Tell us how Creditfix made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Creditfix 5 star review on 22nd March 2024

Creditfix 5 star review on 9th February 2024

Creditfix 5 star review on 19th January 2024

Creditfix 4 star review on 1st November 2023

Creditfix 5 star review on 19th October 2023

Creditfix 2 star review on 3rd October 2023

"JameS Cliford "

Creditfix 5 star review on 23rd September 2023

6

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is from the children of a deceased credit fix customer, his initial £44,000 debt only had 18months to run , he'd had 2 or 3 PPI payments which reduced his payments from £340 to £77 , unfortunately my father died with 18 payments to make, there has been a mixed response to his death from credit fix, 3 of 5 people that we have spoken to would allow the debt to die with my father, however the other vultures are insisting that regardless of what s been paid in the past we are now liable for not just the £44,000 but an extra £13,000 in interest, please people if you do nothing else with your life at least read this review and learn from it , credit fix do the right thing and allow this debt to rest with my father Gary, chatham”

Posted 6 years ago

Good morning Mr Chatham, I am really sorry to read of your experience with Creditfix so far. I would like to discuss your review further with you to understand what's happened. As I don't have any contact details for your can you please contact me on 08000 431 431 or email me at customerservice@creditfix.co.uk. Please make your email for the attention of Adam Carey, Customer Service Manager. Kind Regards, Adam Carey

Posted 6 years ago

“Credit fix is a joke took over from Knightsbridge . With creditfix you can't get them on phone . They send wrong paper work . Rude on live chat and don't reply . What a shitty company”

Posted 6 years ago

Good morning, I am sorry to hear you feel this way regarding the transfer of your case from Knightsbridge to Creditfix. If you are still having issues with the above please do give us a call on 08000431431 or contact us on our live chat system: www.creditfix.co.uk . Kind Regards Alistair - Creditfix

Posted 6 years ago

“Initially credit fix was all milk and honey, sorting out my finances but then their agents started to become very rude over the phone threatening if I don’t keep my payments everything I paid so fair I would lose and I would go to court , no a bit of understanding ir trying to find a solution their agents are worse than most creditors , already in process to raise complaints woth obdusman”

Posted 6 years ago

Good Morning, I do sincerely apologise for the service you have received to date, We do appreciate you taking your time to provide feedback in relation to your experience as this further assists with us being able to improve on our customer service. If you have any questions please give us a call on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk with your query and or any concerns you may have. Thank you for your feedback. Kind Regards James Febers - Creditfix

Posted 5 years ago

“I got a PTD when I had a job. I then lost my job and was finding it hard to pay monthly payments. I got in touch with Royal British Legion, and they advice me to stop payments and go bankrupt. I informed Crefit fix, and it took someone over a month to get back in touch with me. I asked for terms and conditions, and details of who I was paying to be sent to my new address. Months have past and nothing. After putting on here a bad review I had an email from someone saying it would be sorted. Low and behold nothing has turned up. I am still getting harassment with phone calls and text telling me I have missed payments. During the RBL trying to find out themselves details of who I due money to, they found that one of the creditors have write dept off, and none have received any money. This would have mentioned after 4 years I would have paid more than I was due. Ignor what they tell you, they are there to take your money and if you try to contact them, be assured they will ignore you. I have given them an official letter of complaint, and await for the time limit before passing on complaint. AVOID AT ALL COST”

Posted 7 years ago

Good Morning, Thank you for your review. I've had a look at your case and can see your query has now been resolved. However if you have any further questions please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“Ok so where do I start, firstly the consistent calls from creditfix at the beginning to get us to sign up, then we made our first payment in February when we wasn't approved until 21st of March, we was still getting harressed by creditors everytime I have phoned creditfix about these was told it was the creditors fault bla bla bla for a month everything has been quite so thought great finally creditfix are doing their jobs... Oh was I wrong this morning I have woken to a letter from a creditor that is in the iva saying they now have a liability order!!! Thanks creditfix you have done nothing just taken money and caused more debt and issues. This is completely unfair I am disabled and in a difficult situation which you was ment to help with. Also you as creditfix are not even on the insolvency practitioners register!!! I am now seeking legal advice on this matter, and hope to find a company that can deal with my debt professionally and correctly. Don't waste your time or limited money on them creditfix in my eyes pray on the vulnerable and leave them in a worse situation. Disgusted do not even cover it.”

Posted 5 years ago

Good Morning Kirsty, We are really sorry to learn the service you have received has not been to your satisfaction. Feedback is always vital whether positive or negative to help improve our services. Creditors contacting you is common and in general terms your creditors are afforded an 8 - 12 week allowance period to update their records to reflect your IVA. It may just be the case that they have yet to do so. You will continue to get statements and periodic notices that are “sent in compliance with the Consumer Credit Act.” Your creditors are legally obliged under this act to keep you aware of any changes to your original agreement and to inform you of your balance on a periodic basis. These letters require no action unless they are demanding payment. If you have received a document from a court (such as a blue Claim Form) please call us immediately. If you receive any letters that are not sent by a creditor listed in your arrangement, this may indicate that one of your debts have been passed to a third party. All we require is a copy of the letter and we will contact said company and update our records accordingly. If convenient could you contact us to discuss further the recent letter you have received, so we can take appropriate action were necessary to contact the creditor. With regards to the other comments in relation to more debt and issues caused we would like to have the opportunity to discuss this further. If you have any questions please give us a call on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk or contact us by way of our Live Chat feature which is accessible via our website at www.creditfix.com I hope this clarifies any concerns raised and we hope to hear back from you soon in regards to this matters. Kind Regards, James - Creditfix

Posted 5 years ago

“This is the worst company I have ever heard I joined it to help instead it ruined my life. I have emailed and called them to stop deducting money from my account since last year and they can't either call or email me back but they keep deduction money from my account ....What sort of company is this who can't respond and yet get money ftom client???I consider this to be roberly without violence My name is David”

Posted 5 years ago

Good Afternoon David, I do apologise for the service you have received to date. We always aim to respond to any emails within 7 days, if you have not had a response then please call us on 08000 431 431, alternatively email us at customerservice@credifix.co.uk and we will look into your query. We are always looking to improve our Customer Service and feedback is crucial to this, negative or positive so thank you for bringing this to our attention. We look forward to hearing from you. Kind Regards James - Creditfix

Posted 5 years ago

“I've was transferred from Knightsbridge to this company late last year have never heard from them my IVA is due to end this year this month actually!!!! So will wait and see what happens like a lot of other people who were with Knightsbridge I'm not very Happy!!!! Hopefully it will all be resolved without any problems and my worries will end.”

Posted 6 years ago

Good Afternoon, I am sorry to see you have had issues with the switch from Knightsbridge to Creditfix, Your feedback is taken into account and is used to help improve on our customer service, Please accept my apologies and know we will always endeavour to assist and with any queries or concerns you may have in relation to your IVA. If you have any questions please give us a call on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk or reach us on Live Chat at www.creditfix.com Many Thanks for your feedback and we will look forward to hearing from you. James - Creditfix

Posted 5 years ago

“they're money grabbers, i informed them taht as a single parent i couldn't afford £87 a month whilst i'm on benefits with the likelyhood that i wouldn't be returning to work and they still badgered me for the money every month, no compassion all they want is the money”

Posted 6 years ago

Good afternoon, I am sorry to hear you feel the service is not up to standards, In regards to the monthly contributions, we need to review your income and expenses on behalf of the creditors if there is a change of circumstances. This is because we need to show evidence to the creditors why the client can not afford the original dividend that has been proposed. Untill we have this processed we can not decrease the monthly contributions or supply a payment break. If you do have any other issues please do get in contact with us on our number: 08000431431 or on our live chat: https://www.creditfix.co.uk/ Kind Regards Alistair - CreditFix

Posted 6 years ago

“My experience with credit fix has been absouloutley disgusting. they tell lie after lie after lie. I had an arrangement with them for five years and had to pay £102 per month. was told that my creditors would not contact me but they have done for past two years since being in the arrangement. good job they did in away the balances have not gone done in the whole two years some of my creditors had not received any money at all. what were creditfix done with the money I paid in???? in total have paid over £1400. then I got into some financial difficulty and was unable to pay the monthly amount. they said they would get the arrangement extended. I contacted them numerous times to discuss my situation and often never got a reply . then I was getting letters saying they were going to cancel my arrangement and that all money iv paid so far would be lost and would go into fees for themselves. how is that fair? they said they had not heard from me which was a lie I have still got the 3 emails on my laptop that was sent to them and never got a reply. also had rang up numerous times to discuss my situation as at one stage I had no money coming into the household due to unforseen circumstances they knew this and said they would help but didn't . PLEASE avoid this company at all cost. THEY ARE LIARS”

Posted 7 years ago

Good morning Anna, I am really sorry to hear that you are unhappy with certain aspects of the service you received whilst with Creditfix. If you would like to talk to me about some of the points raised in your review then I would be more than happy to do so. You can contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager D

Posted 7 years ago

“So easy to deal with and really made me feel at ease through the process, thank you creditfix!!”

Posted 7 years ago

Thanks for the feedback, I am glad that we were able to help. Adam Carey Customer Service Manager

Posted 7 years ago

“I am due to come to the end of my plan in September but it seems it will not end there as they have now said that if there is any negative equity in my property I would need to I don't know re-mortgage to pay more to them, nothing was ever mentioned 5-6years ago. I pay £120 a month and some of my debts get 33p a month some are not receiving anything, where does all my money go? When I took out this plan I was told that they would look after me, this I feel you should take very loosely as information. they don't care they only interested in the yearly income sheet which I don't think they look at as I told them months ago that I have not got any house or building insurance and they haven't bothered one bit about that I could loose my house. I was told when I took this plan out that they would do a PPI search which they have insisted to do at least three or four times, with guess what the same outcome every time. Then in September last year I got a phone call saying that I should now take a loan out to pay the rest of my debt plan which no one had ever told me about when I took this plan out. I am still not convinced I will be debt free in September 2017 or what they will try to do with my property. Anyone else coming to the end please let me know that it will be ok and I wont loose my home x”

Posted 7 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 7 years ago

“Very understanding handle my joint iva with total professional and very swift . all your staff were well trained and very polite and would recommend creditfix to anyone in a situation like my wife and i was in well done 10\10 all day long?”

Posted 7 years ago

Good Afternoon, thank you for your kind words. Glad we could help.

Posted 7 years ago

“I was originally with another company who was brought out by Credit fix. Since they took over I have not received any correspondence, and every time I call they say they will call me back and don't. How rude and unprofessional. I am only 5 months away from my 5 year iva and have just received a letter from Just lending. I am now being asked to try and borrow money to pay outstanding balance - how ridiculous. The whole point of this is to be debt free not get in more debt. I have tried several times over the past 3 to 4 months to get someone to call into regards of the outstanding balance of the account but as usual they say they will call back and don't. How am I suppose to find out what is the situation with my account if no one response. I have just about had enough of this company since they took over my contract. I am now going to make an official complaint. If this does not work I will go further.”

Posted 7 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. If you want to put your request for someone to call you back in an email to the customer service mailbox i can essure you that someone will give you a call to discuss. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“Thanks for sorting everything I could not have do it myself i feel a lot less pressured now”

Posted 7 years ago

Good Afternoon, Thank you for your response. We are always happy to help.

Posted 7 years ago

“Yes they took ownership of my problem and gradually we got things sorted .”

Posted 8 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 7 years ago

“I have been treated with respect and they are so helpful they make things so easy and understanding.I would recommend them to anyone that needs help with their debt.”

Posted 8 years ago

“Very grateful to Creditfix for helping me, especially Daniel he put my mind at ease at what was a very stressful time. I found them all very professional and friendly and Daniel was great to work with, he was very knowledgeable and made everything so simple and easy. I can't thank him and the others at Creditfix enough.”

Posted 8 years ago

“Excellent Company, It got my wife and me out of financial difficulties after I was made redundant following 8.5 years at my previous job. We were with Nationwide B-S for a long time, and had never defaulted with any transactions with anyone all of our lives. We still had two outstanding loans with Nationwide, and other debs, which would have been paid off on my retirement as planned in April 2016. I was made redundant in February 2014. We Talked to Nationwide in the beginning, because I had some redundancy money, and it was decided that we kept paying, while we could, until I obtained another job. But getting another job at my age was difficult, I intend to work past my retirement as I feel fit and want to, and anyway need to - for financial reasons, carry on. But when I got back in touch with Nationwide, attitudes had changed, they said for a couple of months we could pay £25.00 off each loan as we could only afford that, this was following a 'means' test. After the two months things really began to get nasty, they where constantly phoning us! threatening! and sending letters every day, my wife is a little older than me and has finished work, but was really stressing about it all. Eventually we were told about Credit fix, They Pay our Creditors, and we pay them so much back per month, which is a lot less than at used to be. I have another job now but the pay is low, and this has been taken into account. they were brilliant from the outset, and now no letters or phone calls! Heaven!!! My only criticism is, that because they are so busy, its sometimes difficult to contact them by telephone, luckily i have a laptop, where we kept good contact.”

Posted 8 years ago

“Elexent. The best I did in my. Life. I'm. So glad. To I get in. Touch. With. Them.. Thank. To. Credit fix.”

Posted 8 years ago

“Not clear at all from the beginning on how the agreement works. Constant contact until I signed the paperwork, then very hard to talk to anyone. Also missed off a bank account which they said had been added. I called when I received the documents as I was confused due to Legal jargon and was assured all was in good order. Apparently not....... Wish I had never taken the agreement.”

Posted 8 years ago

«
1
2
3
4
5
»

Creditfix is rated 4.3 based on 1,939 reviews