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Creditfix Reviews

4.3 Rating 2,009 Reviews
81 %
of reviewers recommend Creditfix
Company Reviews Questions Metrics
4.3
Based on 2,009 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
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Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Do not use this company - unfortunately I inherited them as I took out an IVA with another company who was bought up by them. They are shambolic, ruthless but totally in competent. I am going through a living hell at the hands of this shower and now they are trying to take my house away from me by applying to the Land Registry Office. Keep away from them.”
Helpful Report
Posted 6 years ago
Laura
Unverified Reviewer
“This company took money Unauthorised from my bank account I had no agreement with them.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“This company have took money from my account without permission or agreement. I told them I didn’t want to go ahead and would allow my wage arrestment to continue to call my debits, absolutely shocking”
Helpful Report
Posted 6 years ago
Carla
Unverified Reviewer
“Please can some one help me. I am Portuguese National leaving in UK I have been approach by a company that had said they could help me with my debits and They worked with government , Next minute I was told even to lie by the company in order for me to get into IVA at the end they have said that I been passed to creditfix they are experts in dealing with the situation. from the beginning I was told I don't have to pay any fees. When I was passed to creditfix they have sent me a pack to my house I some letter for me to sign I a did and I dint read the full contest because it was so many pages and I beleived what the other company said( No fees) . in October it was my first payment and I was told they would contact all companies and no more call or email. I was happy I few weeks after the same companies still contact me I have contact Creditfix I have told them about the companies contact me . They have ask me the names I have given their name . Three months into IVA the companies are still contact I was getting more frustrating to the point my anxiety have come back I was ring the creditfix the have started tell me well-done you are doing well and half way I keep tell them I wasn't happy with them and I could not understand nothing and I was so nervous about the letter coming I have changed my number because the call I have stared having panic attack and depression. I have contact creditfix for refund the money back they have started saying will not refund the money back because I have sign a contact saying I was willing to pay £2000 for the services I was in shock I have collapse on the street. I have contacted my bank If they could help me recover the money as I have been contacting a few companies to arrange a deal with them. I was even surprised that they only notified my tax credits on the 8th on March after I have complain and report creditfix as fraudsters to my bank. I have asked creditfix to cancel any services or contract with them if I have I was told I have to talk to manager first I received email from the manager explain the concerns they have I have replayed to the email but no one have respond. please if you guys know where I could go to complain and recover the money please help me.”
Helpful Report
Posted 6 years ago
Good afternoon Carla. I am really sorry to read your comments and would really like to find out more about what happened here. I am unable to locate your case with the information you have provided, can you please contact me on 08000 431 431 to discuss this matter and see how I can help. Kind Regards Adam Carey Customer Service Manager
Posted 6 years ago
D Jones
Unverified Reviewer
“Lack of communication from this company resulted in the loss of all my things don't trust them they will hang you out to dry they don't give a dam”
Helpful Report
Posted 6 years ago
Eric Pence
Verified Reviewer
“Stay away from them they promised me the world in 45 days now been 2 month and steal nothing has changed so now I'm out 218 dollars and no help with my credit score good luck if us them lie sob”
Helpful Report
Posted 6 years ago
Good afternoon, it seems you have posted this to the wrong business site, would you kindly remove this for us. Kind Regards Adam Carey Customer Service Manager
Posted 6 years ago
William Lindon Kite
Verified Reviewer
“I have been told various ways that I could cancel my membership. I told rep. when I signed up that I was on a fixed income living in a rehab. center and wanted to see about getting my credit repaired. The rep. said that CreditFix would work with me collecting the monthly fee. This also was not true. I was also told that I would have access to a website for rent to own homes which was not true. I was told my due date was on 1/27/2019 and when I saw that I could not pay CreditFix had already charged my account the monthly fee and there would be no refund. I was also told that the agreement states that I had to cancel the day before my due date which I have read over the agreement and cannot find that statement anywhere. I have never had such bad customer service in my life. As a matter of fact this is the first time I have ever lodged a complaint. GOOD LUCK IF YOU USE CREDITFIX.”
Helpful Report
Posted 6 years ago
Ian
Unverified Reviewer
“Credit fix promise me the earth now they’ve increased my payments and I’m struggling as bad as I was without them. DONT USE IM MOVING FROM THEM.”
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Posted 6 years ago
Carolyn Greco
Unverified Reviewer
“I just wanted to thank the people who have filled out the survey. They just saved me from making a big mistake and I let them know that I will not be doing business with them based on the reviews they've received! I literally saw just 1 semi kind and positive review! Because of that, I will not be able to do business with creditfix! So thank you for your reviews. That's at least one good thing that has come from your bad experiences! If you hadn't of written THESE reviews I would have been screwed out of yet more money I can't afford to lose! Thanks everyone! Sincerely, Carolyn Greco”
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Posted 6 years ago
Jo
Unverified Reviewer
“I am not happy with signing with Creditfix for my IVA. I am not happy to give my online banking details to you (Knightsbridge never asked for this) and I am not happy that you want an increased fee for supervisors. I will not be entering into my IVA with you. I made my agreement and signed a contract with Knightsbridge which I was not previously told about until it happened. My contract is nor with Creditfix. Knightsbridge knew my change of address - Creditfix have obviously not informed of this. I am not even that much in debt compared to most. I would rather not deal with you at all so please stop sending me emails. I feel more ripped off by this uninformed change of company than the debt I was trying to clear.”
Helpful Report
Posted 7 years ago
Shaun Whiting
Unverified Reviewer
“Did not call me back when they said they would, went elsewhere”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“rubbish company arrogant agents.I WOULD HAVE GIVEN NO STARS AT ALL .”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Do not use this company I started my iva in September 2014 with Knightsbridge they were a great company everything was explained and they were very helpful my total debt was just under £11320.78my payments started off at £70 a month then they went up to £109.00 per month then credit fix took over and they put them up to £297.00 then they went up to £357.00 and they have now risen the payment to £417.00 a month up to now I have paid £10254 and they reckon my iva doesn’t finish until September 2020 which will total £21000 on a £11000 debt this is now going to be in the hands of the financial ombudsmen and I will be quiet happy for this to end up in a court case. DO NOT USE THIS COMPANY”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“They use people to make money . You paid they for nothing . Always they say you have to wait little more and this little more is the money for them . They destroyed my credit score . The beginning they say your case is very easy to resolve and month after month nothing happens . Do not trust them”
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Posted 7 years ago
Anonymous
Unverified Reviewer
“People go to step change it's great set up by the government.i am over a year into getting debt free.. No hassle at all ... they have a very high success rate of debtors acceptance”
Helpful Report
Posted 7 years ago
Paula Jackson
Verified Reviewer
“Terrible after initial communications no contact whatsoever, even contacted The Ombudsman about my PPI claim and now have £1,900.00 of my money. Kept waiting on phone 15-20 mins each time I rang then cut off ! Lack of communication is appauling.”
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Posted 7 years ago
Anonymous
Unverified Reviewer
“I was told that all of my debts would get sorted out. I realise its not what you think. I rang them up to cancel the IVA and they was so rude and spoke to me like shit. I dont advise anyone go through credit fix”
Helpful Report
Posted 7 years ago
Haterrrrrr
Unverified Reviewer
“Awful service. Too long to even write on here. But I recommend NO ONE uses this service. There are always other options people do not be scared or fooled I'll give you my own advice! But I have a question.. Why when I ask to speak to a manager there never seems to be one around or they will call back but never do? If you have a head office number, I'm determined to find it and”
Helpful Report
Posted 7 years ago
Christine
Unverified Reviewer
“They took over my Iva from another company it has been a nightmare my Iva started in 2013 was for five years they’ve taken it on and apparently I still have another year to go they phoned me 27 times in 2 days todo my annual review I work a lot of hours just to get enough money to pay normal house bills and they don’t believe my income a load of shite whatever you do do not get an Iva with them if I knew how I would continue the payments myself they don’t listen and they don’t believe anything you tell them STAY AWAY PLEASE”
Helpful Report
Posted 7 years ago
Kirsty Brutnell
Verified Reviewer
“Ok so where do I start, firstly the consistent calls from creditfix at the beginning to get us to sign up, then we made our first payment in February when we wasn't approved until 21st of March, we was still getting harressed by creditors everytime I have phoned creditfix about these was told it was the creditors fault bla bla bla for a month everything has been quite so thought great finally creditfix are doing their jobs... Oh was I wrong this morning I have woken to a letter from a creditor that is in the iva saying they now have a liability order!!! Thanks creditfix you have done nothing just taken money and caused more debt and issues. This is completely unfair I am disabled and in a difficult situation which you was ment to help with. Also you as creditfix are not even on the insolvency practitioners register!!! I am now seeking legal advice on this matter, and hope to find a company that can deal with my debt professionally and correctly. Don't waste your time or limited money on them creditfix in my eyes pray on the vulnerable and leave them in a worse situation. Disgusted do not even cover it.”
Helpful Report
Posted 7 years ago
Good Morning Kirsty, We are really sorry to learn the service you have received has not been to your satisfaction. Feedback is always vital whether positive or negative to help improve our services. Creditors contacting you is common and in general terms your creditors are afforded an 8 - 12 week allowance period to update their records to reflect your IVA. It may just be the case that they have yet to do so. You will continue to get statements and periodic notices that are “sent in compliance with the Consumer Credit Act.” Your creditors are legally obliged under this act to keep you aware of any changes to your original agreement and to inform you of your balance on a periodic basis. These letters require no action unless they are demanding payment. If you have received a document from a court (such as a blue Claim Form) please call us immediately. If you receive any letters that are not sent by a creditor listed in your arrangement, this may indicate that one of your debts have been passed to a third party. All we require is a copy of the letter and we will contact said company and update our records accordingly. If convenient could you contact us to discuss further the recent letter you have received, so we can take appropriate action were necessary to contact the creditor. With regards to the other comments in relation to more debt and issues caused we would like to have the opportunity to discuss this further. If you have any questions please give us a call on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk or contact us by way of our Live Chat feature which is accessible via our website at www.creditfix.com I hope this clarifies any concerns raised and we hope to hear back from you soon in regards to this matters. Kind Regards, James - Creditfix
Posted 7 years ago
Creditfix is rated 4.3 based on 2,009 reviews
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