Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.35

“I have only just signed an agreement for the application and it has not yet been accepted I have changed my mind and will continue to pay my debt myself without your help What do I need to do ?”

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Posted 7 years ago

Good morning Tamzin I am really sorry to hear this, you can contact us on 08000 431 431 to discuss this or you can contact me on customerservice@creditfix.co.uk. Kind Regards Adam Carey, Customer Service Manager.

Posted 7 years ago

“I was thinking of applying to this company for help with my debts. However, after reading the reviews from people who have, I don't think I'll bother.”

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Posted 7 years ago

Good morning I am really sorry to hear this, we are always striving to improve our service so feedback from our clients is a huge part of this which is why we try to resolve every clients query. I would love to allay any concerns that you have about Creditfix, if you would be happy to have a chat you can contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 7 years ago

“Lucky they got a one star rating from me . Omg the left hand doesn't know what the right hand is doing also lack of communication on there behalf . Totally disgusted with this company”

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Posted 7 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 7 years ago

“Here is the email I received from them. The deal they brokered me was that I must apply for all possibly benefits and hand 75% of it to the creditors This must be illegal Also the if I pay 100£/month for 5years (6000)-2400£ goes to the creditors and 3600 to this lot "Hi there This is the modifications attached by your creditors “The Debtor is to seek all available benefits and provide evidence to the Supervisor within 16 weeks of the Arrangement being approved. 75% of any funds received as a result of a successful application must be introduced into the Arrangement for the benefit of Creditors. Failure to comply with this will constitute a breach of the Arrangement”. Thanks" Stay away”

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Posted 7 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 7 years ago

“I don not have nothing to say more after my rewe was not posted....”

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Posted 7 years ago

Hi. That doesn't sound good. Have you spoken with an advisor about this?

Posted 7 years ago

“I was expected that I really will get help from this company... But as I see enduring all month period I had call to my creditors myself talk with them try to explain my bad situation...While you stuff was preparing for christmas and New Year time . They only took all papers which they need for begining off work from me and even more , I got offer , back my car to company it was taken by purchase. Now my situation got worse it was before I started deal with you....!!!”

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Posted 7 years ago

Hi there. I'm sorry to hear about the problems. Have you been able to speak with an advisor about this since leaving the review?

Posted 7 years ago

“aftre divoce and”

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Posted 7 years ago

Hi. Is there anything I can help with?

Posted 7 years ago

“me and my husband started iva last march.theres no paper document all is through email signature is through email we dont have a copy of our agreement.and the payment is been taking out every month not by direct debit is by my long card,when we sign the agreement they said that we only pay 10000 of our debt for the next 5 years for 165 a month,i been awarded ppi for 17,000 pounds and all that money they took it cause they saying that money well go towards our debt,and we still need to pay 5 years for 165 a month plus that 17,000 that when they calculated 10000 of our debt for 5 years.my only concern is they took the money just like that with out any expalnation where they gonna pay the money or not even a copy of the payment to our creditor,and they recieve the money from my ppi they dont even bother to call us or send a letter i have to call the bank and i found out they have the money for nearly a month,”

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Posted 7 years ago

“I wasn't explained things propley”

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Posted 7 years ago

Hi there. Sorry to hear that. Have you been able to speak with an advisor about this?

Posted 7 years ago

“Have just spent 35 minutes on hold . Have sent five emails in the last week only had 1 reply . Have had two attachment of earnings orders since entering the IVA no one seems to care . Would not recommend to anyone.”

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Posted 7 years ago

“Appaling customer service incompetent staff sent an official complaint in on 8th november still waiting for a reply.reported to financial ombudsman please be aware before using thos company”

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Posted 7 years ago

Good Morning, Thank you for your review. We're always trying to improve our level of customer service and feedback is a crucial part of this. I understand your query is currently being resolved. However if you have any questions in the meantime please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“Wrong information email address given out wrongly and unprofessional and inconsistent. A catalogue of inept communication and amateur performance from day one. I have no confidence whatsoever with this company.”

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Posted 7 years ago

Hi Ian. I'm sorry to hear about the issues. Have you been able to get help with this since leaving the review?

Posted 7 years ago

“Creditfix are normally really helpful and polite, but the gentlemen I spoke to this morning was very rude and nasty. I would rather not use creditfix anymore and will be looking to move on.”

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Posted 7 years ago

Hi Rebecca. Sorry to read your message. Were you able to get help with your query?

Posted 7 years ago

“If I could give no stars I would. They left me a disabled woman and my 5 year old daughter without a penny all weekend. They got in touch with my bank without telling me so my account was frozen. I had no idea and now all my money is frozen and that was my shopping money. As we don't own a freezer we shop daily. So we have been left with no food over the weekend. I will be going to the papers and seeking legal advice. DO NOT USE THESE COWBOYS”

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Posted 7 years ago

Hi Liz. I'm sorry to hear about the problems you had. Was an advisor able to help you with this?

Posted 7 years ago

“It's just a wee bit of a shame you have to give any star. I have the RBL getting in touch with credit fix as for the last 3 months they have ignored me. Advice to EVERYONE, especially those that think all is well. Get in touch yourself with those you are due money to and think they are getting paid. I think you may find, they are not getting a thing. In my case this is why there has been bailiffs ectopic at door. Please check, would hate to think this will happen to others. If you find its the same, report it to ombudsman.”

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Posted 7 years ago

Good Morning, Thank you for your review. I've had a look at your case and can see your query has been resolved. However if you have any further questions please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“I was advised to do a DRO due to amount of debt. I rang to tell them i wanted to cancel the IVA they told me to email customer service so i did n got no reply. I rang again week later n got given email address for my cade manager, i emailed her and she replied to the 1st msg after 2 days. When i asked when i will have my refund cz they took a payment when they shouldnt have, she still hasnt replied and its been 3 weeks. They know i am a single mum n need my money for my child. They are ridculous at responding but quicl enough to take your money cz they will get a percentage no doubt.”

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Posted 7 years ago

Good Morning, Thank you for your review. We're always trying to improve our level of customer service and feedback is a crucial part of this. I understand this has now been resolved. However if you have any further questions please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“I got a PTD when I had a job. I then lost my job and was finding it hard to pay monthly payments. I got in touch with Royal British Legion, and they advice me to stop payments and go bankrupt. I informed Crefit fix, and it took someone over a month to get back in touch with me. I asked for terms and conditions, and details of who I was paying to be sent to my new address. Months have past and nothing. After putting on here a bad review I had an email from someone saying it would be sorted. Low and behold nothing has turned up. I am still getting harassment with phone calls and text telling me I have missed payments. During the RBL trying to find out themselves details of who I due money to, they found that one of the creditors have write dept off, and none have received any money. This would have mentioned after 4 years I would have paid more than I was due. Ignor what they tell you, they are there to take your money and if you try to contact them, be assured they will ignore you. I have given them an official letter of complaint, and await for the time limit before passing on complaint. AVOID AT ALL COST”

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Posted 7 years ago

Good Morning, Thank you for your review. I've had a look at your case and can see your query has now been resolved. However if you have any further questions please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“I had no explanation of how the IVA works and nine months later my creditors have received no money and most of them have not heard anything from Creditfix that I am in an IVA. I think they took the money and conned me”

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Posted 7 years ago

Good Morning, Thank you for your review. I'm sorry to see you're still receiving hassle from your creditors. I have sent you an email regarding this issue so we can get it resolved promptly. Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“Can't get through to your number”

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Posted 7 years ago

Good Morning, Apologies if you've found it hard to get through to us. I can see you've spoken with an adviser recently, Were they able to give you the information you needed? You can also contact us via email to customerservice@creditfix.co.uk Kind Regards, Creditfix Customer Service Team

Posted 7 years ago

“I had a Protected trust deed. But it wasn't explained at all what it was, ended up in 10k more debt thanks to them.”

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Posted 7 years ago

Good Morning, Thank you for your review. I'm sorry to see that their was an misunderstanding with the set up of your trust deed. We're always trying to improve our customer service and your feedback is crucial part of this process. I can see your query has no been resolved. However if you have any further questions please contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 7 years ago


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Creditfix Reviews