Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.25

“My husband went through process of an iva to then be told it was not approved. You then continued to call my husband, why we have no idea? My husband told you that everything is to be cancelled because it was not approved anyway and what do you do..take money from his account which has now left us short for other bills. I don't suppose he will be able to get hold of you regarding this, or get his money back because noone answers the phone when we need to get in contact.”

Helpful Report

Posted 8 years ago

Good afternoon Jo. I am sorry to hear of the issues you had, in regards to a payment being taken you can get this refunded if the IVA was not approved. If you have not already got in contact with us please do call on 0800 0431 431 and we can get that refunded to you, and if you need any help in regards to what would be next step to go for we can also advise on that. Regards Alistair - CreditFix

Posted 8 years ago

“Different issue. How can you trust a company with your finances when the cant/wont keep their promises to stop making unsolicited marketing calls or do not send promised emails Kindest thing that I can call them is a cowboy outfit IMO”

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Posted 8 years ago

Good afternoon Jan. I am sorry to hear about that, if you could supply your number we can get you number removed from the system or if you phone up the number 0800 0431 431 we can also get that removed. Regards Alistair - CreditFix

Posted 8 years ago

“Do not start anything with this company. I have been paying them regularly every month £150 and they haven't paid a penny to my creditors. They 've lied to me that my car can be included in I'VE and now my car has been 're possessed. Most of my creditors are chasing me for payments through debt collectors. I'm in a worst position then I've been before signing with CreditFix. And as well CreditFix are ignoring all of my communications with them. I have now filed an official complaint with Obudsman and Trading Standards. STAY AWAY FROM CREDITFIX!!!”

Helpful Report

Posted 8 years ago

Good afternoon. After our last conversation and correspondence I am glad this issue regarding the car being added to the arrangement is now resolved. If you do have any other queries please contact us 0800 0431 431 Regards Alistair - CreditFix

Posted 8 years ago

“After one year, not one penny paid to debts, all monies remained with creditfix. Avoid at all costs. Now in process of starting formal complaints procedure against them”

Helpful Report

Posted 8 years ago

Good afternoon . It is arranged in the agreement with the creditors and creditfix that generally dividends are needed to build up till about month 6 - 12 dependent on the contributions paid into the arrangement for the dividends to then start being transferred to the creditors. If you are receiving any issues from the creditors in regards to this please to get in contact with us on 0800 0431 431 or send over a copy of the letters to our customer service email address customerservice@creditfix.co.uk. Regards Alistair - CreditFix

Posted 8 years ago

“Worst customer service ever! They messed up my plan and now won't reply to emails but are quite happy to keep sending me emails in capitals. My plan with them should have come to an end in January so the standing order stopped because they didn't amend it as they had extended my plan because I received a tax rebate. Now I owe them the balance of my tax rebate. However I have asked questions which have gone unanswered and despite it saying on my account I am not contactable by phone during the day they insist on calling during the day. Not happy with this bunch of thieves and liars wouldn't recommend them to my worst enemy”

Helpful Report

Posted 8 years ago

Good Morning Carron, I am very sorry to hear this. I have been trying to contact you & I have also emailed you, however, I have not been able to reach you. Could you please advise when you will be free to discuss this? Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“I find this company very unhelpful. First I rang them a few times to keep telling them the money hasn't been being taken from my bank account and they tell me it has been and then a few months later they ring me telling me it hasn't been being taken it had been being taken from someone else's bank account and going off ours not there's. Then I had 2 debts added to the iva which were from 12 years ago and also fraudulent and they won't remove them even though it's been reported to action fraud and it was reported the 12 years ago that it happened. I got told it was going to be removed and then they asked for proof which I dont have as it was so long ago and they still haven't got back to me”

Helpful Report

Posted 8 years ago

Hi Michael, I am very sorry to hear this has been the case. Would you be able to provide me with further information about yourself, so I may resolve this matter for you? Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“you tell me. did everything I was told to do. did that.an still u phone up on a bank holi Monday.an before that u send me email about my early arrears.WHICH THERE ARE NONE.Also I have so many UNNAMBED phone calls,why DONT U NAME YOUR COMPANY?Are u so unsure of yourself.As far as im concernd IM CLEAR.Not inpressed at all with your service bearing in mind how much you are claiming.”

Helpful Report

Posted 8 years ago

Good Afternoon John, I am very sorry that you feel we have not dealt with your case efficiently. I am more than happy to discuss this further with you if you are free to do so? Kind Regards, Lucy - Creditfix

Posted 8 years ago

“Very poor explanations and never get back to you as promised. I have been calling and emailing for over a month and I have had nothing but failed promises if call back and emails. I get a different answer every time I phone them with the same query and after being given false information regarding trying to exit my trust deed by offer of a settlement, I was advised incorrectly. After going through and providing them with everything the asked for, I was told that I could not pay the trust deed off and that I would have to pay the full balance+interest and their fees. I then asked for the figure for all of this and that was 2 weeks ago!!! Complete farce, I sent emails to customer services and all I get is a blunt reply. Completely unprofessional.”

Helpful Report

Posted 8 years ago

Good Afternoon, I sincerely apologise that you have received this breakdown in communication. If you would be able to provide me with your name, I can contact you to resolve this matter for you. Alternatively, if you can call or email on 0800 0431 431 / customerservice@creditfix.co.uk and I will be able to resolve this for you. Kind Regards, Lucy - Creditfix.

Posted 8 years ago

“not recieved statement last tw years”

Helpful Report

Posted 8 years ago

Good Afternoon, If you could please call our Customer Service Department on 0800 0431 431 or alternatively email your details to customerservice@creditfix.co.uk we will be happy to resolve this for you. Kind Regards, Lucy - Creditfix

Posted 8 years ago

“I investigated to possibility of an IVA and then confirmed I did not want to go ahead with it well in time for the hearing on the 30th. Since this time I have had letters from my credit card providers stating they have frozen my account. It took me sometime to put this right but I have as I do not have any missed payments and I have credit which I need. Especially as, although I received an email cobfirminf my case was ceased, I get an email today telling me £85 has been taken from my account for my 'arrangement'. This will give me hardship and an immense amount of stress far more than experience prior to contacting Credit-fix!”

Helpful Report

Posted 8 years ago

Good Morning Teresa, I am sorry to hear you felt the IVA was not the best option for you. Unfortunately, we must inform Creditors when you request a meeting to be held, this is why they have frozen the account. Due to the cancellation being processed for you, we would have been able to get these accounts unfrozen for you. I can only apologise for any inconvenience this has caused and that a payment has been taken in error. I can contact you regarding having this refunded if you would like? Kind Regards, Lucy - Creditfix

Posted 8 years ago

“Don't go any where near this company wast of time stay away”

Helpful Report

Posted 8 years ago

Good morning, Is there something I can help with? If you would like to talk to me about some of the points raised in your review then I would be more than happy to do so. You can contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager.

Posted 8 years ago

“So much for being debt free after 4 years”

Helpful Report

Posted 8 years ago

Good morning Alison, Is there something I can help with? If you would like to talk to me about some of the points raised in your review then I would be more than happy to do so. You can contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager.

Posted 8 years ago

“My experience with credit fix has been absouloutley disgusting. they tell lie after lie after lie. I had an arrangement with them for five years and had to pay £102 per month. was told that my creditors would not contact me but they have done for past two years since being in the arrangement. good job they did in away the balances have not gone done in the whole two years some of my creditors had not received any money at all. what were creditfix done with the money I paid in???? in total have paid over £1400. then I got into some financial difficulty and was unable to pay the monthly amount. they said they would get the arrangement extended. I contacted them numerous times to discuss my situation and often never got a reply . then I was getting letters saying they were going to cancel my arrangement and that all money iv paid so far would be lost and would go into fees for themselves. how is that fair? they said they had not heard from me which was a lie I have still got the 3 emails on my laptop that was sent to them and never got a reply. also had rang up numerous times to discuss my situation as at one stage I had no money coming into the household due to unforseen circumstances they knew this and said they would help but didn't . PLEASE avoid this company at all cost. THEY ARE LIARS”

Helpful Report

Posted 8 years ago

Good morning Anna, I am really sorry to hear that you are unhappy with certain aspects of the service you received whilst with Creditfix. If you would like to talk to me about some of the points raised in your review then I would be more than happy to do so. You can contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager D

Posted 8 years ago

“creditfix lie from the start originally was going to be over 5 years then they made it six. was told I needed to release equity from the house or extend for another two years making eight in total. speak to customer services they cant find original proposal (suits them). I could have re-mortgaged at the start made agreements with creditors and been debt free by now any one with debt problems try citizen advice for best free guidance”

Helpful Report

Posted 8 years ago

Good afternoon Mr Moss, I am really sorry to hear that you are unhappy with certain aspects of the service you received whilst with Creditfix. If you would like to talk to me about some of the points raised in your review then I would be more than happy to do so. You can contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“Very poor communication, ive paid my iva of £70 for the last 18 months now but my car has broke so have asked for permission to finance, this has taken a week, we are currently paying £650 car hire, i had £777 spare before this, they have now told me if i dont double my iva they wont approve, blackmail springs to mind, as after £260 finance £78 insurance and £30 car tax and £30 aa cover this leaves me with just over £90 a week spare for unexpected events such as tyres school trips birthdays christmas!!i feel very annoyed and as if im being blackmailed”

Helpful Report

Posted 8 years ago

Good afternoon, thanks for the feedback. I am sorry to read that you are unhappy with the recent communication with Creditfix. Unfortunately car finance arrangements can take sometime as there is many elements that have to be considered before proceeding, this is done with our clients best interests at the forefront. If indeed you do have any unexpected events then please do not hesitate to contact us, you can do this by emailing customerservice@creditfix.co.uk or you can call us free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“Credit fix great at first but 8 months in canciled the agreement , and 18 months on are still collecting money off ppi with allay on our behalf even thought we did not sign concent forms , never answer questions asked would not recomend them”

Helpful Report

Posted 8 years ago

Good afternoon Mr & Mrs Bexton, I am really sorry to hear that you are unhappy with certain aspects of the service you received whilst with Creditfix. If you would like to talk to me about some of the points raised in your review then I would be more than happy to do so. You can contact me at customerservice@creditfix.co.uk or call me free from landlines & mobiles on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager

Posted 8 years ago

“Be wary of this company, within three days 2 payments have left my bank account, that £424 which as a consequence has left me overdrawn and with no money to live on. I have been promised a refund but still awaiting after 8 days and when l contact credit fix feel l am just being fobbed off. Do not trust this company.”

Helpful Report

Posted 8 years ago

Good afternoon. I am really sorry to hear that the service you received was not to our usual high standards. I understand that this issue has now been resolved, but if you would like to discuss this further or any other points that you have raised you can contact me by emailing customerservice@creditfix.co.uk or by calling us free from your landline or mobile on 08000 431 431. Kind Regards, Adam Carey, Customer Service Manager.

Posted 8 years ago

“Bunch of scam artists not fit to sell second hand cars do not trust a word your told this will not be shown typical”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“This company are total scam artist used them as I could not get time of work was told after lengthy phone call I was totally covered only for my wages to be arrested sickened by this lot”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. If you would like to discuss some of the points raised in your review then please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

“after being wrongly advised on an Iva and having a personal officer dealing with my case encouraging me to lie about my income to get the Iva accepted (all documented) I was harassed into signing the proposal which after several phone calls and talking with a manager about the situation was cancelled. Or so I thought . They sent out a letter saying a meeting with my creditors was scheduled for next week but after speaking to one of my credit cards today , they have already been in touch with them telling them of a proposal and my credit card company has now shut my account and sold my debt to another dca !! They are working to reverse this but it's already probably too late. None of the Iva was accepted and was cancelled within 5 days . The whole process was invalid due to deceit by the personal officer involved. I have contacted the financial ombudsman and they cannot help as creditfix haven't been registered since 2015 . I'm having to complain through the independent insolvency practioners to resolve this I am currently 8 months pregnant and this is disgusting behaviour. This company preys on the vulnerable. I will be persuing a solicitor and court action against this company and will sue them for harassment and complete illegitimate conduct.”

Helpful Report

Posted 8 years ago

Good morning I am really sorry to hear that you were unhappy with the service you received from Creditfix, we are always striving to improve our service so feedback from our clients is a huge part of this. I would like to discuss some of the points raised in your review, could you please contact me at customerservice@creditfix.co.uk or you can give me a call on 08000 431 431 which is free from mobile telephones. Kind Regards Adam Carey, Customer Service Manager.

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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