Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.29

“I am on a Protected Trust Deed that isn't working due to a change in my income. I was put on a Payment Break until the PPI claims came back, 2 months later I started receiving demand letters from Credit Fix asking for money. When I called I explained I was on a payment break due to a Financial Change. There was no record of this, Luckily I had emails back and forward and won my case. I am now waiting for cancellation of my Trust Deed so I can find another solution, however, a 30-day process has now been dragged out 4 months so far, with no emails, letters of phone calls telling me what is going on. Never use them, their communication is terrible and they will catch you out at some point. You might think they are helping you. But they really are not.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. After looking into your case I can see that we have been in touch regarding this matter. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I started to pay £270 a month. At that time I had an army pension and a job. Due to personal circumstances I had to leave job. I got in touch with credit fix and told them the situation, and that I had been paying this about with out work for 3 months, and asked for copy of terms and conditions and procedure for stopping payments so I could go bankrupt. I had never reply from 3 emails until I sent official letter of complaint. I was then asked to fill out a former so they could a just my payments. Sent email back saying this is not what I asked for. It is nearly 30 days since I last heard from them, and creditors which they should of sorted out are still calling at house I use to stay. They are quite happy to take your money leave you broke and not communicate. Avoid like the plaque.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Basically I owed £8900 on a iva when I started after 6 months I received a ppi payment of nearly £15000 By this time I owed £8000 I never received a penny of the ppi and I'm still in an iva for the next 3half years paying them £95 a month when I ask them to explain this they said fees have to be paid as I had a payout .i am seeking advice Because this can't be right”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. After looking into your case I can see that we have been in touch regarding this matter. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Payment breaks....... Be aware. They say it is fine to do it ! Until you try. Not a chance, it is all total rubbish.....................”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had. If a payment break is requested then we can put it forward to be reviewed unfortunately we can’t guarantee that every request will be granted however we will always do our best to accommodate you. If you require any further information please do not hesitate to contact me. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I cancelled this company and they still billed me after they assured me I would not be billed I had to dispute it and send proof from my bank that they billed me ( wouldn't it be in their files) well my bank and I sent their proof and I was refunded a week later . I figured the problem was solved NOPE they withdrew my account AGAIN for 99.95 I been trying to call their contact numbers and none go threw take precaution guys I'm being scammed with CreditFix they are continuing to steal my money even after they sent me cancellation confirmation and promise of no reoccurring billing.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. You can call us or email us and we can arrange for the funds to be refunded and make sure the payment method is cancelled. I can only apologise that this has happened again. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Furious in a word.i told them on several occasions by text and in person vua telephone i did not want to proceed and they have taken sixty pounds out of my account today.im livid .i will be short for a dd and will incur bank charges etc etc”

Helpful Report

Posted 8 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“No one has contacted me to tell me if I am protected????”

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Posted 8 years ago

Good Afternoon, you can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Why have I had no contact? Why have I got creditors threatening me with court action, why am I still getting phone calls and why are creditors still taking money from my account?”

Helpful Report

Posted 8 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I do make a financial arrangement of £75 per month after a few weeks i have received a call ,my monthly payment will be now £85 . I called my financial support he don't know ,what going on,he's not in charge of my file anymore”

Helpful Report

Posted 8 years ago

Good Afternoon, you can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I trying to contact them and no one can be bothered to call me back”

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Posted 9 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I rang them because I had baliffs at my door. I rang them they took my income I signed a few papers was then asked for my long number on my card. I felt very uncomfortable giveinggiving this out. So I told them I didn't want to do it. 4 months later I have payed the baliffs myself. And got a very threating letter off this company threating all sorts. I received no service off them at all and am still getting letters off my creditors. Am seaching for some advice on how to stop this happening to other people. Not happy at all”

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Posted 9 years ago

Good afternoon, I am really sorry to hear about the problems you have had. Correspondence from Creditors is normal as they are obliged to send you annual statements, however if these are demands for payment then we are able to resolve this, all we need to know if who is doing this and we will contact them on your behalf to discuss. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 9 years ago

“They expect me to ring all my creditors instead of them doing it I am also paying twice to the creditors and to them I am still getting bailiffs and letters and all they say is it will be sorted hut it never is”

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Posted 9 years ago

Good afternoon Thank you for taking the time to leave a review, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records, I can see from your file that we have contacted your creditors on many occasions when you have told us about the hassle you have received. If you can provide me with the names of the companies who are still in contact with you; then I will liaise with them to resolve this for you. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to leave your comments. Kind Regards Adam Carey Customer Service Manager

Posted 9 years ago

“Very poor after service we have asked on numerous accasions for an updated list of our creditors which they have failed to send us”

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Posted 9 years ago

Good afternoon Thank you for taking the time to leave your feedback, I am sorry to hear that you have not received the documentation you requested on numerous occasions, please accept my apologies for this, we are always trying to improve our service and communications for our clients, so your feedback is invaluable. I believe this has now been posted and should be with your shortly, however if this is not the case then please let us know by emailing us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431. Once again thank you for taking the time to give us feedback on our services. Kind Regards Adam Carey Creditfix Customer Service Manager

Posted 9 years ago

“Bullying tactics, took money when I had cancelled plan!! Not happy at all!!!”

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Posted 9 years ago

Good afternoon Ms William's I am sorry to read your comments and apologise for any inconvenience caused. I have checked your case and can see that you have now received a response and a refund from our compliance manager. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. Please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431 if you have any further concerns or questions.

Posted 9 years ago

“I found it really stressful and still am, after my IVA was agreed for 3-4 months after I was still receiving letters from my credit cards and bank loans I had. Also I still keep getting text messages one of my lenders can't find any details of me having an account when they excepted the IVA and I have sent pictures go them of a letter from my credit card lender Virgin i have also gave them my card details and still today keep getting these texts. I find this really upsetting and stressful.”

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Posted 9 years ago

“I am still receiving letters and calls from creditors 4 months after my trust deed started!! I must have called & emailed customer service about 20 times and all I ever get are excuses Very very poor customer service”

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Posted 9 years ago

“Ridiculous. Wanted to come out of IVA but could not. No-one rang or tried to talk to me. I had to write loads of emails and response times took normally 1 day to respond. Then these funds were taken away due to this. Now the company has proceeded in trying to get any PPI owed and are using Allay claims who have border line harassed me by texts and emails. Even though I have completed the forms and someone emailed me back to say nothing more needs to be done I get a flurry of messages to say it is being processed. I do not want to be kept be contacted regarding this. In addition to this the majority of the PPI claimed back will not even be given to creditors and will be given to Allay and credit fix”

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Posted 9 years ago

“excellent service”

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Posted 9 years ago

“Bad level of communication. My personal email/business was made public with no real apology until asked for it. Our creditors are still writing to us and although I keep telling creditfix they don't seem to wan't to do anything about it. Both me and my wife have had rudeness within phone convocations. It's my opinion that they think the IVA has been granted so job done. If I could switch to someone else like I can energy/Broadband I would.”

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Posted 9 years ago

“Don't bother, they not only lie to you, if you dare to cancel with them they bully & harass you, sending you not just one but THREE emails at a time, I've had no choice but to block their number off my phone. Biggest mistake of my life, cost me an absolute fortune, & has pushed me so far over the edge, that I came close to taking my own life, as no matter what you say to them they will not leave you alone. They are aware I have Bi Polar & stress causes me to have a meltdown. Credit fix are evil STAY AWAY IF YOU WANT TO KEEP YOUR SANITY>”

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Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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