Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.30

4.3 Rating 1,983 Reviews

82 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.3

Based on 1,983 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 5 star review on 25th June 2025

Harrylucy977 (at) Gmail . Com

Creditfix 5 star review on 26th May 2025

Rica D Cardozo

Creditfix 5 star review on 22nd May 2025

Courtney D.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang them because I had baliffs at my door. I rang them they took my income I signed a few papers was then asked for my long number on my card. I felt very uncomfortable giveinggiving this out. So I told them I didn't want to do it. 4 months later I have payed the baliffs myself. And got a very threating letter off this company threating all sorts. I received no service off them at all and am still getting letters off my creditors. Am seaching for some advice on how to stop this happening to other people. Not happy at all”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had. Correspondence from Creditors is normal as they are obliged to send you annual statements, however if these are demands for payment then we are able to resolve this, all we need to know if who is doing this and we will contact them on your behalf to discuss. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Nightmare trying to contact them and very confusing as each time I actually do. Get told one thing made us happy because of the guy we spoke to who assured us that everything was going ok. No further contact for 4 weeks and when we rang them again back to square one. I received a £900+ tax rebate because I have been ill and haven't workrd since Nov 30th 2015 and was told I could have some of this rebate back for household repairs... not received anything. We set the IVA up with Mitchell Farrar but recently been transferred to Credit Fix....unluckily for us.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear that you had have problems contacting us, Please let me know if there is anything I can do to help and I can give you a call clear things up. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Currently going through the process and feeling anxious of the outcome. The bad reviews are also worrying me. I suppose only time will tell”

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Posted 8 years ago

Thank you for taking the time to leave a review, as always feedback is evaluable to our business to ensure that we are always improving as a business. Feedback means we can strive to provid the right kind of service to our Clients. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Like many started well but don't hear nothing from them. Communication is extremely poor and trying to contact them on the phone is a night mare”

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Posted 8 years ago

Good afternoon, I am really sorry to hear that you have had problems contacting us, we are always extremely busy; but you can contact us by email on customerservice@creditfixme.co.uk Some of our clients prefer not to be contacted often, however if there is something that you would like to discuss urgently then let me know and I can help. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I now just pay credit fix a fixed payment each month and no longer have to pay hundreds of pounds each month to several different creditors.”

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Posted 8 years ago

“I am very happy with the service and it has taking a massive weight off my shoulders.”

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Posted 8 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“Brillient company would fully recommend the staff are amazing very helpful caring and understanding , Abdul was so polite I'm over the moon that you could help me start to get my prioritys in order a huge weight feels like it's been lifted thank you x debbie x”

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Posted 9 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“It's been really difficult with Creditfix to get help! On a number of occasions we have called to say that creditors were still calling and sending us letters but no one bothered to help us! There are better organisation like Creditfix but unfortunately we are stuck with you and it's been a nightmare!”

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Posted 9 years ago

Good afternoon Thank you for your taking our recent survey, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records, I can see from your file that we have contacted your creditors on many occasions when you have told us about the hassle you have received. If you can provide me with the names of the companies who are still in contact with you; then I will liaise with them to resolve this for you as soon as possible. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to write a short review. Kind Regards Adam Carey Customer Service Manager

Posted 9 years ago

“My payment never goes out on time every month I have to contact them to ask why my dd has not bee taken, very poor service. Four months in and still getting mail saying no payments have been received from my creditors.”

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Posted 9 years ago

Good afternoon Thank you for taking the time to leave a review, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records, If you can provide me with the names of the companies who are still in contact with you; then I will liaise with them to resolve this for you. I can also see from our records that we are investigating your payment query, we are always trying to improve our communication and service for our clients, so your feedback is invaluable. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to write a short review Kind Regards Adam Carey Customer Service Manager

Posted 9 years ago

“Thankfully im now in progress to pay of my debts. A massive thank you to Denny who rang me and took me through the process.”

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Posted 9 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“They expect me to ring all my creditors instead of them doing it I am also paying twice to the creditors and to them I am still getting bailiffs and letters and all they say is it will be sorted hut it never is”

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Posted 9 years ago

Good afternoon Thank you for taking the time to leave a review, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records, I can see from your file that we have contacted your creditors on many occasions when you have told us about the hassle you have received. If you can provide me with the names of the companies who are still in contact with you; then I will liaise with them to resolve this for you. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to leave your comments. Kind Regards Adam Carey Customer Service Manager

Posted 9 years ago

“From the initial phone call to their finanicial advisor meeting myself it has taken a weight off my mind and now all the other letters/calls I was getting have stopped thanks to Credit Fix.”

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Posted 9 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“Excellent service they talked us through our options and we were able to contact them quickly and easily if we had any questions about our application.They really helped when we were in a very difficult place and having a very hard time.Would recommend if you are struggling with your finances and looking for options.”

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Posted 9 years ago

Good Afternoon, Great to hear.

Posted 8 years ago

“They are really helpful,and they don't make you feel bad for having debt . They are always there to help if you have any questions”

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Posted 9 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“Yes they took ownership of my problem and gradually we got things sorted .”

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Posted 9 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“although I'm grateful for Creditfix to help me I have to say they don't explain things very well. so my advice is when they send documentation make sure you go through it properly as there are things they DO NOT explain . sorry creditfix just being honest.”

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Posted 9 years ago

Good morning Mr Hall Thank you for taking the time to give us some feedback, I was sorry to hear that you feel the communication was not what you hoped, please accept my apologies for this, we are always trying to improve our communication and service for our clients, so your feedback is invaluable. Please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431 if you have any questions at all about your arrangement. Once again thank you for taking the time to complete our survey. Kind Regards Adam Carey Customer Service Manager

Posted 9 years ago

“every thing went smoothly staff very helpful in making the complete process very easy and straight foreward looking foreward to making first payment”

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Posted 9 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“Really helped me out and made it easy for me. Thanks”

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Posted 9 years ago

Good Afternoon, Great to hear.

Posted 8 years ago

“From the moment I made the enquiry I have been fast tracked through the tunnel to the light at the end with the utmost compassion and professionalism. This is the best thing I've ever done. Three years ago I had savings and a life. A couple of bad decisions later and my finances were running away from me at a rate I couldn't control. After months of worry and sleepless nights I am now starting to relax and planning to start living again. Yes I feel guilty but I'm not the first and I don't expect I'll be the last. With the help of these brilliant people I am finally starting to smile again.”

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Posted 9 years ago

“My IVA is going brilliantly . If it wasn't for the staff and co/ workers at Creditfix my life would be in turmoil. Thank you Pete”

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Posted 9 years ago

Creditfix is rated 4.3 based on 1,983 reviews