CricketDirect Reviews

Name: CricketDirect
Address: 5 Metro Centre, St Albans, Hertfordshire
Rating: 3.67

3.7 Rating 288 Reviews

65 %

of reviewers recommend CricketDirect

Company Reviews

Questions

Metrics

3.7

Based on 288 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

Andrew Meikle

CricketDirect 5 star review on 13th April 2023

Stephen Bose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not satisfied with the quality of the cap”

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Posted 1 year ago

“My issue was that the item was showing as being in stock but in reality, it wasn’t. Having paid the delivery fee I then had to chase and wait for 5 days for the item to be delivered. On this occasion, when I called customer services I was far from satisfied with the response.”

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Posted 1 year ago

“I had no delivery date for the cricket shoes I ordered.??”

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Posted 1 year ago

“No issue with any of the equipment bought, however charging £6 for delivery on a Royal Mail 48hr service just doesn’t make sense and does not represent good value.”

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Posted 1 year ago

“Not happy with your delivery system You should review your delivery system very expensive”

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Posted 1 year ago

We are extremely sorry that you feel this way. We have no control over the recipient's country law. You are required to pay your local tax and duties upon receipt of goods which are clearly displayed on our terms and conditions.

Posted 1 year ago

“Service good - but we bought a cricket helmet which we thought was the correct size but son has worn it and transpires its too small, so now can't return it. I think for stuff like that it needs to be a high street purchase.”

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Posted 1 year ago

Dear Jackie Williams, we are selling helmets over the internet for last 25 years. On receipt of the helmet customers are entitled to check the fitting and whilst maintaining the product original condition and packaging for resale. We will be happy to exchange your helmet to a more suitable size provided the helmet has not been used.

Posted 1 year ago

“I have recently been through a process of replacing old & weary cricket gear. Google led me first to this Company, from where I sourced 5 items, all showing as available and a bat (I wanted a specific weight; but strangely - for an online cricket retailer - I could only choose "light". On 4 occasions I wrote asking if they could select a bat for me at my favourite weight (within the light weight band) but every email went unanswered. Later I received a phone call to say the cricket shirt and sun hat I ordered were not in stock. We agreed a refund. It took 11 days for my order to arrive from that point; and there WAS a shirt in the box. But no trousers! Never again!”

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Posted 6 years ago

Dear Chris, We are extremely sad to see that you have experienced the above. We have recently signed up with Review.IO and have seen your message. We are happy to look at your case in depth, could you provide me with your order number? regards, Customer Service

Posted 1 year ago

CricketDirect is rated 3.7 based on 288 reviews