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CricketDirect Reviews

3.7 Rating 286 Reviews

65 %

of reviewers recommend CricketDirect

Company Reviews

3.7

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

CricketDirect 5 star review on 13th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the pads . Delivery come on time,but the pads was not my size so send it back. The issue is for delivery you need to pay separately on the cost of your pad and if you want to send it back you pay from your packet. Then when I asked for refund they removed the tax also from the price and send me less money then I pay for the pad. Very bad service incase its not your size or you don't like the quality.....”

Posted 1 month ago

“the batting gloves & thigh guard is of good quality but the quality of inners are hideous. Shape, switches gave me an impression that the inners are knockoffs. The criceket balls are no where near to the standard what is posted. I know, pictures are just for reference & illustration purposes only, but still atleast the real product should be half of whats posted. As I'll travelling shortly the products are already packed that why right now I can't post pictures to put money where my mouth is by posying pictures.”

Posted 2 months ago

“Really poor communication and delivery time. Wouldn’t use again.”

Posted 3 months ago

“I am not at all happy with your carrier. Apparently you require a signature for a relatively low value item. After having to alter the delivery date by 4 days in the week before Christmas because the carrier is unable to give a sensible delivery window other than 'all day', no times included in 'all day', when the parcel comes the driver does not give the recipient enough time to get downstairs to accept it . I am unable to say whether the item is suitable, but devastated that my granddaughter's Christmas present will not arrive on time. Very disappointed Grandma”

Posted 3 months ago

“Ordered gray-nicollis chest guard for LH batsman, product delivered is RH. Called customer service and they tried to convince me that there is no different chest guard for RH and LH. And there is no free return service available.”

Posted 4 months ago

Dear Jayesh, Sorry for all the inconvenience we are looking into this product in detail. We can arrange a collection for you.

Posted 4 months ago

“I ordered on CD000084980 £94 on 16th November, I have had to chase this order twice and so for have not received it. I am waiting to see if the latest promise is kept.”

Posted 4 months ago

Dear Stephen, As you are aware the item you ordered was a pre-order, we have provided you an estimated delivery date whilst shopping and this was delivered 1st December as per our suggested delivery dates

Posted 4 months ago

“I ordered 3 items online - 2 of these items were the wrong colour upon receipt of them. Disappointing to then be asked for photographic proof before accepting responsibility and agreeing to provide a pre paid postage to return to return.”

Posted 4 months ago

Dear Michelle, This was a picking error and your order has been collected and refunded.

Posted 4 months ago

“Delivery service is awful, I've put my mum's delivery address down as my mum's she was in all day today and they have said they haven't been able to deliver, you can't speak to anyone to sort it out, very stressful”

Posted 7 months ago

“There is nothing wrong with the product per se but on reading the small print you are only entitled to a full refund if the goods are returned to them within 14 days. If like me you bought the product as a gift for someone 3 weeks before their birthday then the refund policy is useless. Yes, I should have read the terms in more detail prior to purchase and yes you can get an exchange up to 30 days but that is no good if you want a refund. I have never come across this policy from any other online retailer before. DO NOT BUY ANYTHING FROM CRICKET DIRECT IF YOU ARE LIKELY TO REQUIRE A REFUND AFTER 14 DAYS.”

Posted 8 months ago

“3 out of 4 products arrived but there was one missing. The Gray Nicolls Umpire Counter didn’t arrive and no explanation as to why not.”

Posted 9 months ago

“We haven’t received the order?”

Posted 11 months ago

“Ordered a week ago, had a confirmation email but nothing further so still waiting for items to be picked and sent”

Posted 11 months ago

“I never got the product, even I informed them I had travelling ahead and they committed that it will be delivered before my travelling but in the end I had to cancel the order.”

Posted 11 months ago

“You are asking for a review before I have received my order.”

Posted 11 months ago

“Shoes were good. But the size wasn’t what I expected. Should be a size guide on the website. Normally fit into a 7 but ordered a 7.5. It felt like a 6 & now have to pay more to send the shoes back & get them exchanged. Hoping I can get them by this Saturday for my game”

Posted 11 months ago

“Slow delivery and have to pay for returns and print your own label. Would not order again.”

Posted 1 year ago

“Cricket spikes arrived but with no spikes?”

Posted 1 year ago

“Asking a review before I’ve received my good’s not great”

Posted 1 year ago

“The product hasnt even shipped yet, ordered 6 days ago.”

Posted 1 year ago

“Haven’t even got my item yet how can I leave a review?”

Posted 1 year ago

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CricketDirect is rated 3.7 based on 286 reviews