“I ordered a cricket bag on the 14th July for my daughter and DX delivery has texted me over 4 times now asking me to choose another delivery day. DX are useless to get in touch with. Cricket direct has not been any better with responding to my emails. Her birthday is on the 29th July which gave me 16 days for it to arrive! I’ve no idea where the parcel is now.”
“I bought CA 10000 from cricket direct. But the bat damaged after just my first session . The edge damaged. I emailed them with pictures and return the item. But they refused to proceed refund after delaying for 6 days. They told me to carry on with the damaged bat. Never going to order from them and also I will suggest my team mate not to order from them. Do not waste you time by ordering from them”
“I am extremely disappointed with the service I received from this retailer. It took a shocking six weeks to get my refund processed, which is completely unacceptable. I had to follow up multiple times, and each time I was met with unhelpful responses and delays. This level of service is not only frustrating but also unprofessional. I will not be shopping here again and would advise others to avoid this retailer if they value their time and money.”
“Bought a bat recently (18/05/2024) received it on 02/06/2024, was supposed to be pro players bat, cost £679.99 including knocking in service provided by Cricket Direct but have to say its hardly been knocked in and the quality of bat is not even worth half the price.
Contacted customer service who were very rude and didn't even listen to me to allow me to explain what was wrong with the bat.
Sent email and after chasing up few times got a generic reply without addressing my query either.
Anyone thinking about buying from these frauds, please stay away.”
“Wouldn’t order from this company again, ordered and paid for a cricket bag. Told 2 days later due to stock error it was out of stock so agreed to an alternative bag which was supposed to be sent out the next day … 3 weeks and 14 emails later I finally received my order. Customer service appalling”
“Terrible customer service and lack of care to try and help. Long delivery times, lack of communication when items become out of stock. Will not use this company again.”
“It's my 1st and last mistake I purchase through your company they delivered the parcel wrong and now they said I have to wait till next month.
I am totally disappointed with your services and I will give my same reviews on the Google as well. My friends also leave same comments about your services and I will give the email screenshots too.”
We extremely sorry you feel this way, your order was placed on 21st Dec and was sent out on the same day by Parcelforce. As its was a holiday period this was delivered on the 27th December as it was the next working day for the delivery companies.
“£6.35 to post me a gift voucher!
I queried this immediately and the voucher was quickly dispatched while the emails were going back and forth and then pointed to as a reason not To resolve it.
Feels a bit dodgy.”
“I ordered my items with standard delivery 10 days before Christmas. My items have not been delivered yet. I will be sending these back as they did not arrive in time for Christmas despite having enough days on the standard delivery period. Very disappointing”
“Very poor customer service. I never even received a confirmation of my order. Parts of the order delayed, inability to meet demand and poorly written emails with incomplete sentences and information. Delays in processing refunds. Nothing good to say I’m afraid!”
Dear Derek,
Your order has been sent out the same day that you have ordered, unfortunately the parcel had been lost by the courier which is completely out our control. As result your order has been refunded in full.
“It’s very difficult to write a review when I haven’t received my order yet or any correspondence about it other than the confirmation of order I received when I placed the order more than a week ago.”
Dear Kate,
You ordered on the 22nd November at 21.13pm, this was was shipped 28th November at the time of order for this particular glove the was delivery information stating that this would take an extra 2/3 working days to be shipped
“Products good but customer service very poor. I originally got sent an incorrect item (batting gloves not wicket-keeping gloves) and when I contacted the company to get this corrected I was told they would not send a replacement straight away but instead I would have to wait until I had returned the incorrect item. Consequently I had to wait a week to receive the missing item for an error that was entirely CricketDirect’s fault.”
Dear David,
We are extremely sorry that this has happened on this occasion. The reason for this mistake was an error with the barcode on the product. We have rectified the issue.
“It’s my first time use this company and it will be my final time. If you can, AVOID this company.
They charged £6.35 delivery fee which is significantly higher than average retailers delivery fee, but even with such a high delivery fee, I still did not get the item.
After I placed order, I received a confirmation email of my order, then absolutely no communication. So I emailed them a week later for status of delivery, they said item was delivered with a picture showed item was placed between a door and a bin (bin placed in front of a door).
Then I realised item was placed my detached outer building door which was behind my garage. Most importantly, no messages, emails or calls etc notifying me this. As I don’t even use this outer building often and it was behind garage, hence I never thought about to check it, until they showed me the picture, I went and check, item was not there. I also placed an amazon order which was delivered by the same delivery company Cricket Direct use, hence picture showed both items placed there, and both items were missing, but I did not know this, hence I already contacted amazon who refunded me, but Cricket Direct refused to refund me despite they did not delivered to my front door. Their customer service even asked me why I claim no receipt of this item but not amazon item, I said I already notified them I did not receive both items in my initial email, they went silent and not communicate since.
When I asked Cricket Direct to show me any messages, emails or calls that they sent to me to notify me items were placed there from themselves or delivery company, they refused to provide it. I told them I will contact my bank decline the transaction, they said they will only show to my bank, what a strange thing, they have the opportunity to show me but they refuse to show me evidence to proof it.
I give them 5 days to provide this proof, now 5 days past, no communication, so I will take this up with my bank.”
