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CricketDirect Reviews

3.7 Rating 288 Reviews

65 %

of reviewers recommend CricketDirect

Company Reviews

3.7

Based on 288 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

CricketDirect 5 star review on 13th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I am yet to receive an order placed 18 days ago. I have been notified by the courier on 3 separate occasions to say the ordered will be delivered, but on each occasion they do not attempt delivery. It is not possible to speak to the courier and their live chat facility doesn't work. It is also not possible to speak to cricket direct (I have called > 10 times now). So I would strongly recommend avoiding this company.”

Posted 1 year ago

“No email to when it’s being ship or any other message except please review are non delivery!”

Posted 1 year ago

“Items have not turned up and have not even been dispatched very poor customer services”

Posted 1 year ago

“Haven’t received my order yet 🤔”

Posted 1 year ago

“I had to chase my order and was told they were waiting for one item before it could be dispatched. All items we’re showing as in stock! Extremely poor customer service. My order has still not arrived 2 weeks after ordering. Not a happy customer!!!”

Posted 1 year ago

“Would really like to know why you charge over £6 for delivery when you have to wait at least a week for your order to arrive? To then have to pay for returns within 14 days otherwise you don’t qualify for a refund. A complete rip off and won’t be using you again.”

Posted 1 year ago

“I placed the order for these shoes In December and received them yesterday. I got no call or email from anyone about whats the delay why is it taking so long unless I reached out myself. Terrible service and experience will never ever order from here again !”

Posted 1 year ago

“Didn't receive as website. When contacted they didn't want to help.”

Posted 1 year ago

“I can’t write a review, as I haven’t received the items yet. I was promised three days ago and still haven’t got them.”

Posted 1 year ago

“No communication, no emails with delivery dates, called and promised pre-weekend delivery, DX direct tried to deliver at 8.02am all family were in no knock at door and no card through door Very disappointing as we could have bought elsewhere Mark”

Posted 1 year ago

“It’s been 5 days still the shoes are not shipped”

Posted 1 year ago

“Not reliable on price on website and shipping expense shows on site during purchase. Because they will charge you extra after you buy it and you have no other way with out spending it. And customs extra. The thing is they never tells you about anything.”

Posted 1 year ago

“Over a week and my items have not been despatched. No communication as to why there has been a delay”

Posted 1 year ago

“Very Bad service too Much late”

Posted 1 year ago

Your feedback is important to us and we want to make sure that we are always providing the best experience for our customers. Could you please provide me with your order number for us to look into this matter?

Posted 1 year ago

“Very poor service and communication! I ordered £480 of cricket equipment for my son and after 2 weeks I was still waiting for my delivery! When I emailed them they said it would take 3-5 days but no explanation to why after two weeks I didn’t receive my goods! I had to cancel and go to London to buy the equipment as my sons needed the equipment to play matches!! Don’t use this company they are useless!!!”

Posted 1 year ago

“Avoid. 1/2 order received. 4 weeks later still awaiting shirts. No response to 2 emails. I'd spread the word around clubs too to ensure others aren't disappointed.”

Posted 2 years ago

“Do not use this company, they took our money and never sent the goods, I tried over 30 times to call them, emailed them, they never return the calls/emails. In the end I raised a dispute with my bank and got a refund. One star is too much to give them.”

Posted 2 years ago

“AVOID. Paid for a bat ages ago and still haven’t received it. Emailed and tried calling countless times - no response.”

Posted 3 years ago

“Try and avoid this company, they sent the wrong item and not refunding after returning the item it been a week, open PayPal case and awaiting a refund”

Posted 3 years ago

“Warning!! Avoid, worst ever! Avoid! Worst ever, i don't think even a real company! Ordered my son a cricket bat and chased up when not received over a week later, don't reply to e-mails to Sales@ or Customer Services@ addresses, phoned up, all numbers seem to divert to a woman on a mobile who doesn't answer like a company would! Told no stock and they can refund within 24 hours, didn't receive, chased again few days later told the same and never received - this repeated 3 times!! In the end I had to contact Paypal and open a case so that they could get me a refund.”

Posted 4 years ago

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CricketDirect is rated 3.7 based on 288 reviews