CricketDirect Reviews

Name: CricketDirect
Address: 5 Metro Centre, St Albans, Hertfordshire
Rating: 3.69

3.7 Rating 303 Reviews

65 %

of reviewers recommend CricketDirect

Company Reviews

Questions

Metrics

3.7

Based on 303 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 1 star review on 18th February 2025

Shabbir

CricketDirect 5 star review on 17th April 2023

Andrew Meikle

CricketDirect 5 star review on 13th April 2023

Stephen Bose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong item was delivered but two days later I’ve yet to receive a response to either my email or phone message. The item is needed urgently - mistakes happen but I clearly cannot reply on your company’s non-existent customer services to rectify.”

Helpful Report

Posted 2 years ago

“Hard to write a review when my order still hasn't been delivered”

Helpful Report

Posted 2 years ago

“Avoid at all costs - CricketDirect sent the wrong item, told me they would not send the correct item to me until I had sent back the wrong item, even after telling them it was five miles to my nearest post office. still haven’t received the refund even though the item was eventually collected by their courier. Condescending staff on their “help”line as well. Go elsewhere.”

Helpful Report

Posted 2 years ago

“Unfortunately I am yet to receive an order placed 18 days ago. I have been notified by the courier on 3 separate occasions to say the ordered will be delivered, but on each occasion they do not attempt delivery. It is not possible to speak to the courier and their live chat facility doesn't work. It is also not possible to speak to cricket direct (I have called > 10 times now). So I would strongly recommend avoiding this company.”

Helpful Report

Posted 2 years ago

“No email to when it’s being ship or any other message except please review are non delivery!”

Helpful Report

Posted 2 years ago

“Items have not turned up and have not even been dispatched very poor customer services”

Helpful Report

Posted 2 years ago

“Haven’t received my order yet 🤔”

Helpful Report

Posted 2 years ago

“I had to chase my order and was told they were waiting for one item before it could be dispatched. All items we’re showing as in stock! Extremely poor customer service. My order has still not arrived 2 weeks after ordering. Not a happy customer!!!”

Helpful Report

Posted 2 years ago

“Would really like to know why you charge over £6 for delivery when you have to wait at least a week for your order to arrive? To then have to pay for returns within 14 days otherwise you don’t qualify for a refund. A complete rip off and won’t be using you again.”

Helpful Report

Posted 2 years ago

“I placed the order for these shoes In December and received them yesterday. I got no call or email from anyone about whats the delay why is it taking so long unless I reached out myself. Terrible service and experience will never ever order from here again !”

Helpful Report

Posted 2 years ago

“Didn't receive as website. When contacted they didn't want to help.”

Helpful Report

Posted 2 years ago

“I can’t write a review, as I haven’t received the items yet. I was promised three days ago and still haven’t got them.”

Helpful Report

Posted 2 years ago

“No communication, no emails with delivery dates, called and promised pre-weekend delivery, DX direct tried to deliver at 8.02am all family were in no knock at door and no card through door Very disappointing as we could have bought elsewhere Mark”

Helpful Report

Posted 2 years ago

“It’s been 5 days still the shoes are not shipped”

Helpful Report

Posted 2 years ago

“Not reliable on price on website and shipping expense shows on site during purchase. Because they will charge you extra after you buy it and you have no other way with out spending it. And customs extra. The thing is they never tells you about anything.”

Helpful Report

Posted 2 years ago

“Over a week and my items have not been despatched. No communication as to why there has been a delay”

Helpful Report

Posted 2 years ago

“Very Bad service too Much late”

Helpful Report

Posted 2 years ago

Your feedback is important to us and we want to make sure that we are always providing the best experience for our customers. Could you please provide me with your order number for us to look into this matter?

Posted 2 years ago

“Very poor service and communication! I ordered £480 of cricket equipment for my son and after 2 weeks I was still waiting for my delivery! When I emailed them they said it would take 3-5 days but no explanation to why after two weeks I didn’t receive my goods! I had to cancel and go to London to buy the equipment as my sons needed the equipment to play matches!! Don’t use this company they are useless!!!”

Helpful Report

Posted 2 years ago

“Avoid. 1/2 order received. 4 weeks later still awaiting shirts. No response to 2 emails. I'd spread the word around clubs too to ensure others aren't disappointed.”

Helpful Report

Posted 3 years ago

“Do not use this company, they took our money and never sent the goods, I tried over 30 times to call them, emailed them, they never return the calls/emails. In the end I raised a dispute with my bank and got a refund. One star is too much to give them.”

Helpful Report

Posted 4 years ago

CricketDirect is rated 3.7 based on 303 reviews