CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great brand Quality ,great packaging Fast delivery Thanks 👍”

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Posted 6 years ago

“Great purchase super fast delivery many thanks”

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Posted 6 years ago

“Ordered on a Saturday night delivered on Monday, Canton ask for a better service than that”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Smooth transaction and fast delivery.”

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Posted 6 years ago

“Excellent service, fast delivery”

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Posted 6 years ago

“Good quality service as usual”

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Posted 6 years ago

“Very pleased with my online shopping experience at Cruise -first time online experience with them but a regular Cruise customer at my local branch . Both items I purchased were under half price in the sale, an incredible saving ,arriving in perfect condition as described on the website -fitted beautifully I followed the size chart on their website. all arrived quickly I paid the standard £6.99 ( it's a little pricey for delivery-but I definitely wanted the items /they were at an excellent price heavily reduced so it offset the delivery costs -when I weighed it all up -beside when I've looked at full price stock & purchased in my local store in Derby who get 5* for service too the store didn't have the items I wanted , the only reason I did an online order --I understand they can't carry every line on a website & my purchases were outlet/clearance items anyway . I've noticed the prices in Cruise are usually better than the other big name shops luxury fashion -so overall if I had to buy something online even with the delivery cost it works our less than I would pay elsewhere -I like clothes but am partial to a bargain too. Thankyou it was a really good experience- emails from Cruise about my orders progress , then from DPD with multiple options to let them know if something had changed between placing my order & delivery time -so my collection point could be changed etc . I really wasn't expecting all of those updates( having read a lot of terrible reviews about cruise online service/delivery service ) I usually order in store with my local branch but the items have to be £100 each, on this occasion both of mine were just under -however Ive never had a problem with the instore service I've been shopping with them for years . For clothes I don't do a lot of online shopping mostly only for groceries & household electrical items. So can't compare to other clothing companies. This is my first online purchase with Cruise I can't fault any of the experience I had with the service/delivery or products they sell . read the reviews about their online 1st , honestly all those complaints did put me off made me hesitate-to use online even though I purchase instore about once a month with no problems. I even went onto their contact us /frequently asked questions on their web page . A lot of those fully answered half the complaints/ bad feedback I read and also there is phone number for online customer service under contract us on their web page - Many bad reviews said their wasn't. It was a fast ,seamless , & really easy experience, I honestly wasn't expecting it to be any good . I don't usually reply to requests for customer feedback either . It's 5/5 because I got exactly what I ordered ,delivered exactly when they said they would be . I'd give 10/5 just for the amazing saving & price I paid . I would definitely do online order again .Thankyou Cruise”

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Posted 6 years ago

“No issues at all”

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Posted 6 years ago

“very nice products”

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Posted 6 years ago

“Love Cruise, if you want quality which lasts this is thee place to buy. I adore the packaging you receive the clothing in, use these cloth zip bags when I go on holiday. All round perfection.”

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Posted 6 years ago

“Super!! Snelle levering en goede track en tracé.”

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Posted 6 years ago

“Didn't have my order in stock, sorted it helpfully, quickly, and professionally will use again. ***** it's 5 stars from me”

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Posted 6 years ago

“Great price in sale, fast delivery”

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Posted 6 years ago

“Visited the newcastle store and got great help. Didn't have my size but checked online stock for me and found the jeans I was after. Ordered and they arrived 2 days later.”

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Posted 6 years ago

“Great choice of clothing, very easy ordering system, very fast delivery service.”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“Fantastic service received items within 2 days .”

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Posted 6 years ago

“No complaints very impressed but surprised to find goods delivered in a Flannels bag.”

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Posted 6 years ago

“Excellent service with regular texts and emails and extremely pleased with my purchase. Will definitely use Cruise again and will recommend to others.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews