CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed that when I returned the Gucci bag together with DSquared joggers ( next day tracked which cost me £11) cruise exchanged the joggers as requested however never received the Gucci bag ! Not able to talk to a person I communicated exchanging emails . A case was opened and they still said the Gucci bag was not sent ! I just don’t understand this ! I asked them to do a stock check ( still on going) I requested a size down on a Bal t shirt which I sent in a separate parcel to my disappointment It was refunded ( can’t seem to re- order with the original 20% off ) I have used this site many times with no problems . This resent order was a larger than usual may be it’s the staffing with the COVID-19. But I’m at a loss of £550 plus no Bal t shirt .”

Helpful Report

Posted 5 years ago

“Sizes are mis matched - but that's not specific to Cruise. I will probably consider carefully any future purchase as your returns policy is not very good.”

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Posted 5 years ago

“Great service every time. On this occasion sent back for a refund and got notified the next day! Thanks again Cruise!”

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Posted 5 years ago

“Shoes received but box was damaged”

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Posted 5 years ago

“Received my parcel in the allocated time slot. However, given that I cannot visit the shop and Cruise charge a minimum of £6.99 under Sales of £200 is a bit steep. Further to this , you have to pay for returns which cost another £4.70!! Most companies offer free returns.”

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Posted 5 years ago

“I ordered some jewellery and when they came it wasnt what I expected. I sent it back a d it was refunded in my bank within a couple of days. Absolutely brilliant. Would recommend them highly.”

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Posted 5 years ago

“The item I bought was as described and delivered on time, very happu”

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Posted 5 years ago

“Delivery was spot on no issues product was as it was seen on the web site I will order again from them”

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Posted 5 years ago

“Excellent sales and service! Item came well packaged and protected. Great service👌”

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Posted 5 years ago

“I bought pair of Vega men’s trainers. Arrived in timely fashion but had a mark on one of the laces , I complained waited for a reply and what I call a miserly offer of a percent off next purchase , not fair in my view still awaiting resolution... it’s the internet one needs to work quicker. Not good not happy”

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Posted 5 years ago

“Amazing place to shop”

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Posted 5 years ago

“Everything i order always comes in tip top condition packed well 👌”

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Posted 5 years ago

“I have been shopping at Cruise for 20 years and have never had complaint. This month I have had both Balmain and Westwood jeans. I was thrilled as they are a fantastic fit.”

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Posted 5 years ago

“Always had good service and value for money from cruise. Bought a few items last week unfortunately one item had to be returned....nothing wrong just didn’t like when they arrived...waiting on refund.”

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Posted 5 years ago

“Although I had to return item the service was quick and efficient I would not hesitate in shopping with Cruise again”

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Posted 5 years ago

“Ordered Ralph Lauren joggers and received but label states these are nightwear, clearly not as advertised as cannot wear these outside as actually pyjama bottoms!!! This is false advertising and I’ve had to pay for delivery and return, not impressed!!!!!”

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Posted 5 years ago

“Great choice of clothes & delivery is fast. Great that you often have discounts on as im more than likely to buy more items if there is a discount.”

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Posted 5 years ago

“Magic service. Magic delivery times. Magic items.”

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Posted 5 years ago

“Excellent service, effortless and very quick delivery”

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Posted 5 years ago

“Next day delivery on time ✅”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,541 reviews