CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fantastic website with a wide range of choice and delivery is spot on! Would recommend all aspects-new in stuff and outlet-a brilliant shop across the board👍🏻”

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Posted 6 years ago

“Really friendly staff in Glasgow store couldn’t have been more helpful. Good selection of clothing as always.”

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Posted 6 years ago

“I have not received the goods I ordered last week. They were to be delivered today.”

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Posted 6 years ago

“Superb Service Quality Products Received !”

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Posted 6 years ago

“Online cruise is great, thanks. Reason I purchased online is I phoned Cruise Glasgow and put aside an item that I informed them I would be in in a few hours to collect. I left work early to find that they had sold it earlier that day. This was a present for my husbands birthday. What is the point in holding an item for a customer if they are just going to sell it to anyone anyway. Not the cruise shopping experience I would expect. So all in all not so happy with the store but overall happy with my online experience. Unfortunately this has put me off shopping at cruise as I like to go in try on and see the products for myself instead of buying online.”

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Posted 6 years ago

“10/10 and it’s banging”

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Posted 6 years ago

“Great service as always”

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Posted 6 years ago

“Only part of the order arrived. Follow up communication indicated that the rest would follow and be received by a certain date. That date has passed and I still don’t know where the rest of the order is.”

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Posted 6 years ago

“Iam online shopper for years , you need to update your email respond to the customer , very poor. Ordering and delivery very good but now I have a pending order that I didn’t get any info about shipping”

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Posted 6 years ago

“Had to send my shoes back that are still in post arriving to you for a refund. I ordered a size 9 and I got size 11 which was disappointing cause I bought them for my birthday weekend. I didn’t have enough time to send them back for a exchange of a different size.”

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Posted 6 years ago

“Good clothes, great service”

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Posted 6 years ago

“very good service.”

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Posted 6 years ago

“Purchased 2 EA items for my son firstly I thought the postage was excessive at £6:99 then when the items arrived they were badly packaged I returned the items because they were not what I wanted really this cost another £4:60 so in access of £11 for no goods the service was quick so no complaints there but to have to pay postage both ways does not sit right with me.”

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Posted 6 years ago

“Item received quickly and as described and with a good discount.”

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Posted 6 years ago

“Very pleased with the service...Good quality clothing you can't beat...”

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Posted 6 years ago

“Delivery was stated at 3-5 days, it was 8 days for a charge of £6.99 . next time I'll stick to Paul Smith next day delivery for a cheaper price”

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Posted 6 years ago

“Great clothes...little slow on delivery...but 10 out of 10 for the clothes..100% buy again as always”

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Posted 6 years ago

“Fast delivery and well packaged.”

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Posted 6 years ago

“Great website and great service 👍🏼”

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Posted 6 years ago

“Cruise has great choice, and stock fantastic brands. Only negative is their returns policy and loyalty to regular customers.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews