CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sensational💙”

Helpful Report

Posted 6 years ago

“Good Sales, well packaged & delivered safely. Delivery should be free over £100 though.”

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Posted 6 years ago

“You shipped the wrong item - telephone Cs team helpful but I was unable to change collection date online. Emailed twice to re arrange collection - both emails ignored! Called to arrange collection but has not taken place as yet!”

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Posted 6 years ago

“Nice bag and good for the money. Just the colour was quite not what i was expecting. Delivery good.”

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Posted 6 years ago

“Unfortunately second order with missing items”

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Posted 6 years ago

“Great service as always...... never had any issues or problems with Cruise. Mr Conway Dundee”

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Posted 6 years ago

“Great pieces of my favourite designers at the best price.”

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Posted 6 years ago

“Great service pictures detailed exactly what arrived only one issue £6.99 really expensive for normal delivery should provide an option to collect in store”

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Posted 6 years ago

“The item I purchased I can’t fault at all I’m very happy with it but the £6.99 delivery I was charged and the service I received delivery wise I was shocked at. I did write to complain and got a reply that didn’t really answer or help what iv asked. I replied again the same day and I’m still waiting for a reply. If nothings done about it I will not be using cruise again if that’s the way it treats customers. I enjoy buying designer brands and never have a problem paying the price for quality. I regularly use the store in Aberdeen and occasionally online for my clothes but there’s many other places I can get the same clothes. I’d prefer not to do this but I can’t get my head around the delivery service and the reply I received.”

Helpful Report

Posted 6 years ago

“Shocking service. Paid for next day delivery which was confirmed by email. It did not arrive within the expected timeframe - after emailing customer service the staff member told me it was awaiting courier collection and that they would personally see it through and update me. I then received an email a whole week after ordering to say the item was out of stock. This was downright embarrassing as this was a gift for someone. Would be very surprised if I shop here again.”

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Posted 6 years ago

“I shop regularly at cruise Glasgow and never disappointed but when I can’t manage to get to shop I turn the the web site and have always had a good quality service 👍”

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Posted 6 years ago

“Top brands and always great service either online or in store”

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Posted 6 years ago

“Super quick service and great price.”

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Posted 6 years ago

“Ordered over a week ago and not received and had to chase DPD and cruise up and very poor service. I had to call again to find out what happened to my husbands late birthday present.”

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Posted 6 years ago

“My order was short delivered, this was reported on Monday 30th September and I have still to receive my good or refund”

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Posted 6 years ago

“Extremely poor customer service.. Given the money in spend in store and online, I think its pathetic. What's the point complaining when nothing is done. Took time off work to wait on my parcel as my email stated the delivery date for it to arrive the day after!!!!”

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Posted 6 years ago

“Hi, the overall proceeds of purchasing with Cruise was a very easy process up until delivery. The jacket I purchased was delivered with two security tags still attached. I then had to go into the store. confirm with staff I had actually purchased the jacket, and then wait for the tags to be removed.”

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Posted 6 years ago

“Good variety of clothing & a helpful straightforward returns policy if things ain't right, only snag is during sales you may select an item place order & be notified 24hours later that its not available! ... frustrating but good overall”

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Posted 6 years ago

“Ordered a £370 pair of shoes for them to arrive with black marks around the rim of the shoes. The packaging was torn. Some minor issues but considering the price paid should have been a higher standard”

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Posted 6 years ago

“Always Excellent service from the staff”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews