CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality clothing, delivered very quickly.”

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Posted 6 years ago

“Very good and punctual”

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Posted 6 years ago

“Sent my order with security tag on so I couldn’t wear it for when I needed it. Have to send it back at my own cost. Terrible service no customer values.”

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Posted 6 years ago

“I genuinely think that charging people delivery fees for items that are over £200 is disgraceful. If they are willing to spend that amount of money they shouldn’t be charged a delivery fee you money grabbing cunts. Hope your business goes bankrupt you horrible bastards. Yours sincerely Dylzer gaj x”

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Posted 6 years ago

“Fantastic service great price and delivered promptly Absolutely delighted with my purchase..”

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Posted 6 years ago

“Ordered online for the first time. Paid next day delivery and was kept informed about my parcel until it arrived the very next day as expected. Fab service, fab clothing and will shop with Cruise again.”

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Posted 6 years ago

“Good selection of clothes, decent search filters online. Prices can be higher than other retailers however sales are regular and reasonable.”

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Posted 6 years ago

“Excellent service as always”

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Posted 6 years ago

“I give 4 stars...it would be 5 if returns were free and delivery free over say £150..”

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Posted 6 years ago

“Great product and fast delivery with excellent communications. Would be 5 star but paying over £50 for a thin t shirt then expensive postage, it should be free delivery.”

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Posted 6 years ago

“Wonderful service”

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Posted 6 years ago

“Cruise is fine. Only found out after using them that they're owned by Mike Ashley. Won't be using them again for that reason.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Purchased a Bellstaff jacket on line at a great price but unfortunately jacket didn’t suit when I tried on at home. Return was simple enough and now refunded. Item didn’t suit on this occasion but will continue to buy from website.”

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Posted 6 years ago

“Fast delivery and packaged exceptional well. Only downside is it's not free returns.”

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Posted 6 years ago

“Good selection of quality clothing and quick delivery.”

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Posted 6 years ago

“Good service but having to spend £9.99 on shipping when spending over £500 isn’t ideal”

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Posted 6 years ago

“Easy to use website and my delivery came within just two days.”

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Posted 6 years ago

“Quick delivery time . Very reliable”

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Posted 6 years ago

“All items I've ordered have been great. However I got a 3 pack of Hugo boss t shirts and 1 still had the security tag on it.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews