CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong colour Moschino track suit bottoms terrible service right before Christmas to complete disgrace”

Helpful Report

Posted 6 years ago

“Ordered a present for Christmas a week and a half ago, still not here.”

Helpful Report

Posted 6 years ago

“Disappointing that you have to pay for delivery and returns when usually spending significant money. Most online retailers offer free delivery and returns.”

Helpful Report

Posted 6 years ago

“Great service , ordered online and my order was delivered the next day. Thank you”

Helpful Report

Posted 6 years ago

“Ordered an Alexander McQueen t shirt and had to exchange it as it was too big. Didn’t have a medium so I have been refunded which is good. However £6.99 for standard delivery and £9.99 for next day is a bit steep and I also had to pay postage for the return which is not what I would have expected”

Helpful Report

Posted 6 years ago

“My son purchased several moncler items in store the staff use high pressure sales tactics and one item a moncler hooded sweatshirt which cost him 575 is only 380 pounds on matchesfashion.com and on the cruise website the exact same item in grey is only 390 so I dont understand why my son was charged 575 for the same item in a different colour”

Helpful Report

Posted 6 years ago

“Only received one item (although delivery note reads two ) nearly a week later and I still haven’t heard what’s happening ! The missing item was a Christmas gift so left in limbo”

Helpful Report

Posted 6 years ago

“Is this a joke? Your customer service has been absolutely appalling. Still waiting for a reply from numerous emails sent. Still waiting for my correct item to be delivered to me after you sent the wrong one. Still waiting on any correspondence. God help me if I need to exchange anything else.”

Helpful Report

Posted 6 years ago

“Since changing your delivery service I will not be using Cruise as the delivery time is too long.Iam still waiting on my order?”

Helpful Report

Posted 6 years ago

“Great service from start to finnish.”

Helpful Report

Posted 6 years ago

“After ordering some trainers, I looked at reviews online and was really worried. The service I received however was excellent. Regular updates via text and quick turnaround. Product arrived in excellent condition and in nice dust bag. My only criticism is the in avoidable delivery charge, there should be a free option for delivery to shop/collection point like most other stores do. I would definitely use again based on this purchase! Thank you :)”

Helpful Report

Posted 6 years ago

“Excellent quick service”

Helpful Report

Posted 6 years ago

“Speedy delivery, and the added bonus of the jacket I wanted was in the sale.”

Helpful Report

Posted 6 years ago

“Amazing service..super fast delivery..thanks 😊”

Helpful Report

Posted 6 years ago

“Fast and efficient,kept informed with every stage of delivery”

Helpful Report

Posted 6 years ago

“Brilliant prices and fast delivery”

Helpful Report

Posted 6 years ago

“Really fast delivery even though it is Christmas time.”

Helpful Report

Posted 6 years ago

“Good service.”

Helpful Report

Posted 6 years ago

“Terrible!! My parcel has been signed for and I have not received it?? When using webchat to try and find out where my parcel is they disconnect me. Extremely disappointed and would like a refund as still no sign of my parcel!”

Helpful Report

Posted 6 years ago

“Extremely unhappy with the service received! Placed an order only to be notified days later 1 item was out of stock. Checked website & was still showing as available so I tried to order it again with success. The “out of stock” item is out for delivery & ive been charged 2 delivery charges. Poor stock control & im really disappointed at sending over £500 but yet have still had to pay 2 delivery fees!”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews