CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service 👍🏻”

Helpful Report

Posted 6 years ago

“I was soo disappointed. Ordered £840 shoes to collect from flannels. Shoe box was tatty and tissue paper inside a disgrace. No authenticity cards. Sales assistant was helpful and put fresh tissue! Moncler jacket also in a plastic delivery bag. And designer bag not a bit of tissue or protective packing in sight. Very disappointing. Ordered the shoes and jacket again from a different web site. Same price and both arrived beautifully boxed and packaged with ribbon and how to care for products cards. All items returned to cruise which I was charged for despite spending the best part of 3 grand. Poor poor service.”

Helpful Report

Posted 6 years ago

“I ordered Vivienne Westwood boxer shorts as a gift but when the parcel arrived the box was very badly bashed/damaged and not able to be given as a gift which was really disappointing. I called your customer service department but the advisor was quite unhelpful. All she suggested I do was refer to your returns process in your website. I explained I’d already done that and noted that I would have to pay postage to return the goods which I found unfair given the parcel was damaged. When I explained this the advisor simply said I could take photographs of the package and send them to you but that it would take some time to consider/resolve. I have since just paid the postage and returned the goods for a refund but I’m really disappointed with the experience and I won’t be ordering from Cruise again in the future or recommending any of my friends and family do so either.”

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Posted 6 years ago

“Fantastic service .”

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Posted 6 years ago

“Item arrived in very well packaging including coat hanger, material is of good quality however I feel for what you are paying already delivery should be cheaper”

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Posted 6 years ago

“Top arrived promptly. I was kept well informed regarding delivery.”

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Posted 6 years ago

“Was sold a 2nd hand jacket. Marks on it and was obviously work previously and sent back, only tag was the one around the zip, came in a clear ripped bag as its packaging. Still on going with emails have had the jacket 5 days and am still awaiting a solution, very poor”

Helpful Report

Posted 6 years ago

“The trainers I ordered arrived in a damaged box. I emailed Customer service. They eventually responded and said I could return them but as it is so close to Christmas I might not have them in time. I am still waiting on them to reply to my email about a discount instead.”

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Posted 6 years ago

“Always happy with service , delivery and quality of goods”

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Posted 6 years ago

“My grand son loved his scarf thank you very much”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Cruise has a great selection of high end goods at great prices! But shipping time isn’t the best overseas!!!!”

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Posted 6 years ago

“Very good to deal with”

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Posted 6 years ago

“That I have ordered always comes in a few days and never with delay, great variety of many choices in clothes and brands. Always in the first choices for online shopping. The only thing you might want to improve is the mobile app.”

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Posted 6 years ago

“Belt was did not fit and on further consideration decided I no longer wanted it. Returned by post and received refund promptly. Happy consumer 😊”

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Posted 6 years ago

“Very good service will be shopping here again👍🏻”

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Posted 6 years ago

“Got exactly what I was looking for! Great & fast service. I ordered next day delivery although slightly late at night and didn’t expect it to arrive next day but it did. Will definitely shop via the cruise app again!”

Helpful Report

Posted 6 years ago

“I was very disappointed with both the packaging and the price I was charged on the navy and black t-shirts as the bags were both torn and although I paid £39 per t-shirt the price tag showed £32? Photos attached. Great to hear your comments. Regards Heather Gawley”

Helpful Report

Posted 6 years ago

“Great service first item too small returned and next item came very quickly only downside I had to pay to return but otherwise very happy”

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Posted 6 years ago

“It take a long time for delivery compare with farfetch and mr porter.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews