CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect packaging and delivery.”

Helpful Report

Posted 8 years ago

“Ordering online was very simple website was easy to navigate. Received regular emails confirming my order status and within the exact hour time slot my delivery would arrive from the courier. All in all excellent customer service!!”

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Posted 8 years ago

“Ordered wrong size Gucci baseball cap,but returned and had the correct size replacement all within a week,well done cruise team.😁”

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Posted 8 years ago

“Wrong sizing on website, ordered 3 suits, they cost 6.99 postage (£1500 worth of suits) they came next day so had to post back the suits for an exchange for 2 for the correct sizes and one refund. Cruise clothing helpline they'll only answer if they can be bothered and you will always Be 2nd in the queue and an average call answer time is 21 mins, I then posted the items for an exchange it cost me £20 postage. I've called and emailed and no reply. If it's not sorted today I'm calling trading standards. I've spent a lot of money over the years with no pleasant customer service.”

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Posted 8 years ago

“Received my Tramarossa jeans just as they were advertised on the website. Very good quality jeans and would buy from Cruise again.”

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Posted 8 years ago

“thanks, excelent service”

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Posted 8 years ago

“Very quick delivery will definitely be a regular customer”

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Posted 8 years ago

“Happy with service from ordering online to my lovely shoes arriving. They arrived very quickly too.”

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Posted 8 years ago

“all very good”

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Posted 8 years ago

“I ALWAYS FIND THE BEST OF WHAT I AM LOOKING FOR ON CRUISE IT IS MY NO.1 CHOICE EVERYTIME.”

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Posted 8 years ago

“Great customer services!!”

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Posted 8 years ago

“Both my partner & me love the designer names at affordable prices . You get so many bargains.. it's hard to know when to stop shopping!! The items always come in a cruise bag to give them added protection & the delivery service is excellent with an email letting you know within 1 hour when it will be delivered . Always happy to shop at cruise.”

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Posted 8 years ago

“Always shop the sale ...Bargains to be had for sure.. Great selection and great prices”

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Posted 8 years ago

“Assistant was helpful with myself and my grandson”

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Posted 8 years ago

“Always fast delivery.Great product choice and prices.packed well.”

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Posted 8 years ago

“Super quick delivery, great communication and lovely sweatshirt.”

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Posted 8 years ago

“Easy to use site and very fast delivery.”

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Posted 8 years ago

“I’ve been shopping in Cruise Glasgow for longer than I care to think about (20 years). Whilst nothing will compare with going into the shop, the online service is excellent. Items delivered quickly and refunded quickly if for any reason they are returned. Never disappointed.”

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Posted 8 years ago

“Promises delivered, best price.”

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Posted 8 years ago

“Great service, quick and packeged well. Will certainly use again”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews