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CRUISE Reviews

3.9 Rating 11,541 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
Speedy response & delivery.😀
Helpful Report
Posted 8 years ago
Excellent ordering , no problems, also returns highly recommend
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Posted 8 years ago
Never seen so much packaging on a parcel to ensure safe delivery. Fantastic service
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Posted 8 years ago
Fast delivery Great prices Fantastic selection of goods
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Posted 8 years ago
Good price point great discount and really fast delivery what more could you want
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Posted 8 years ago
Good quality service
Helpful Report
Posted 8 years ago
Great quality product. Beautiful packaging. Speedy delivery.
Helpful Report
Posted 8 years ago
Cruise is commendable. They have best products and their delivery is fast and exceptional though a bit expensive. Their 20% off sometimes like family and friends is helpful. I suggest they give voucher to reward customers and also consider free delivery on certain amount of purchase
Helpful Report
Posted 8 years ago
I’ve shopped with Cruise many times now and I’ve always been very satisfied with my purchases. Everything works: fast delivery, easy returns, well packaged...
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Posted 8 years ago
I have ordered a few times and always impressed with the price quality and speed of delivery
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Posted 8 years ago
I order from cruise quite regularly. The 20% friends n family deal is a great idea. service is second to none always packed well and arrives quickly and product descriptions are alway good.
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Posted 8 years ago
Delivery was very very quick and price was fantastic I was also given a FF discount for 1 day which was great but unfortunately I wasn’t in a position to use it and would have liked the discount to have lasted longer than 1 day 😊
Helpful Report
Posted 8 years ago
I like the originality of their products. Every item I have purchased there is quality and at that price it's perfect. Their packaging is perfect.
Helpful Report
Posted 8 years ago
A lovely jacket at a bargain price. There was a slight problem that Customer Services addressed promptly.
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Posted 8 years ago
Good service
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Posted 8 years ago
You are my favourite store online and in Belfast! Great collections and even better with The seasonal discounts and special events!
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Posted 8 years ago
Very easy to complete , fast , efficient quick delivery not had to send anything back yet but can’t comment on that aspect but as for picking , ordering, payingand receiving can’t fault it. 10 out of 10 👍🏻
Helpful Report
Posted 8 years ago
By giving me a new handbag at a fantastic price!!!
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Posted 8 years ago
easy to use website with clear details of costs, delivery etc:
Helpful Report
Posted 8 years ago
Great selection of designer clothing and accessories. Website is easy to navigate and delivery is quick
Helpful Report
Posted 8 years ago
CRUISE is rated 3.9 based on 11,541 reviews