Cult Beauty Reviews

"I have autoimmune disease that affects skin lungs, lymph nodes sometimes heart and kidney too. I have alopecia, and many other chronic issues. I also have my own company. I have never ever had this disrespect like Customer Service Cult beauty unacceptable behavior. I have ordered many things for years now, spending many EUR and I had that gold status very quickly. Two things came broken one palette that had glitters spread all over the mattes and one liner, they refunded this this wasn\u2019t an issue. Once I had allergic reaction and just wanted to warn them about the product, once one crema went bananas after very short time it was very expensive. Back then their service was good before 2024. Recently I have some issue with RMS products and in their reviews ofc I am not the only one who raised the concerns. Then I got one RMS product of three used- I have metadata and I took the photos- the two others I wasn\u2019t sure. And I got one CT stick blush with something on the sides like I just wanted to see the quantity of product and compare to Nudestix and Westman Atelier and pulling up the stick it had marks on the side. Just one side. Anyways the issue was RMS - I reported myself one product was used, I suspect another one too and third just looked in the pan too bright- then after many back and forth and messages because their customer service I think it is AI just enters and give you no response and you have to over and over again write- they refunded me for two and this persona Thomas accused me of using the product I was so mad because that was my complaint and my report! Then after like two months I asked again and they refunded me - And actually I asked and would have accepted store credit or a replacement - and apologized. Then they shut down my account without letting me know and again I had to ask and send messages and thus Thomas persona again just as if that is normal told me they shut down my account. They had and have 0 respect towards me, they never let me know this, they treat people like numbers not human being. The worst company ever. Luckily, Notino and Sephora have the same deals so I won\u2019t be buying from them ever. I just cannot wrap my head about how they have 0 decency and respect towards their customers."

"I have autoimmune disease that affects skin lungs, lymph nodes sometimes heart and kidney too. I have alopecia, and many other chronic issues. I also have my own company. I have never ever had this disrespect like Customer Service Cult beauty unacceptable behavior. I have ordered many things for years now, spending many EUR and I had that gold status very quickly. Two things came broken one palette that had glitters spread all over the mattes and one liner, they refunded this this wasn\u2019t an issue. Once I had allergic reaction and just wanted to warn them about the product, once one crema went bananas after very short time it was very expensive. Back then their service was good before 2024. Recently I have some issue with RMS products and in their reviews ofc I am not the only one who raised the concerns. Then I got one RMS product of three used- I have metadata and I took the photos- the two others I wasn\u2019t sure. And I got one CT stick blush with something on the sides like I just wanted to see the quantity of product and compare to Nudestix and Westman Atelier and pulling up the stick it had marks on the side. Just one side. Anyways the issue was RMS - I reported myself one product was used, I suspect another one too and third just looked in the pan too bright- then after many back and forth and messages because their customer service I think it is AI just enters and give you no response and you have to over and over again write- they refunded me for two and this persona Thomas accused me of using the product I was so mad because that was my complaint and my report! Then after like two months I asked again and they refunded me - And actually I asked and would have accepted store credit or a replacement - and apologized. Then they shut down my account without letting me know and again I had to ask and send messages and thus Thomas persona again just as if that is normal told me they shut down my account. They had and have 0 respect towards me, they never let me know this, they treat people like numbers not human being. The worst company ever. Luckily, Notino and Sephora have the same deals so I won\u2019t be buying from them ever. I just cannot wrap my head about how they have 0 decency and respect towards their customers."

"Their customer service and quality of products is embarrassing. I will tell anyone who will listen, to NEVER buy products from this shady company. I purchased their 2024 Advent Calendar, that was all the rage on the blogs; but what they don't tell you is if one of the products leaked and causes MOLD to break out in the calendar, and even after you submit endless photos and follow up 5x with their customer service, they basically leave you hanging. \r\n\r\nI've opened a ticket, had weeks of message exchanges with their CS, they asked for batch numbers and ghosted me. I've finally asked them nicely to either accept the return, or give me an exchange, I've given them the opportunity to make it right, and was met with SILENCE and NOTHING."

"Their customer service and quality of products is embarrassing. I will tell anyone who will listen, to NEVER buy products from this shady company. I purchased their 2024 Advent Calendar, that was all the rage on the blogs; but what they don't tell you is if one of the products leaked and causes MOLD to break out in the calendar, and even after you submit endless photos and follow up 5x with their customer service, they basically leave you hanging. \r\n\r\nI've opened a ticket, had weeks of message exchanges with their CS, they asked for batch numbers and ghosted me. I've finally asked them nicely to either accept the return, or give me an exchange, I've given them the opportunity to make it right, and was met with SILENCE and NOTHING."

"Their customer service and quality of products is embarrassing. I will tell anyone who will listen, to NEVER buy products from this shady company. I purchased their 2024 Advent Calendar, that was all the rage on the blogs; but what they don't tell you is if one of the products leaked and causes MOLD to break out in the calendar, and even after you submit endless photos and follow up 5x with their customer service, they basically leave you hanging. \r\n\r\nI've opened a ticket, had weeks of message exchanges with their CS, they asked for batch numbers and ghosted me. I've finally asked them nicely to either accept the return, or give me an exchange, I've given them the opportunity to make it right, and was met with SILENCE and NOTHING."

"Their customer service and quality of products is embarrassing. I will tell anyone who will listen, to NEVER buy products from this shady company. I purchased their 2024 Advent Calendar, that was all the rage on the blogs; but what they don't tell you is if one of the products leaked and causes MOLD to break out in the calendar, and even after you submit endless photos and follow up 5x with their customer service, they basically leave you hanging. \r\n\r\nI've opened a ticket, had weeks of message exchanges with their CS, they asked for batch numbers and ghosted me. I've finally asked them nicely to either accept the return, or give me an exchange, I've given them the opportunity to make it right, and was met with SILENCE and NOTHING."

"My order has not arrived for 3 months I told them everyday but no one is listening to me and they sent me a location to collect my order And they said you can\u2019t have it because it all cosmetic item and they said call cult beauty to refund your money or deliver it to another country so if this time happens and you will say come collect it I will not collect it and you will refund my money or put my money in the wallet or I will report you."