Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.68

1.7 Rating 368 Reviews

17 %

of reviewers recommend Cult Beauty

Company Reviews

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Metrics

1.7

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 24th December 2024

ALLOWS MOLD IN THEIR PRODUCTS AND DOESN'T SEEM TO CARE

Cult Beauty 1 star review on 29th September 2023

Noura

Cult Beauty 1 star review on 13th February 2023

Inna

Cult Beauty 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

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“Amazing customer services very quick delivery always there’s good offers my favorite place to shop beauty products.”

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Posted 6 years ago

“Very happy with products, and speed of delivery.”

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Posted 6 years ago

“They are very very helpful in regards of any kind of damage or lost. Prices are too good. Customer service is perfect. Love this website. I have purchased dozens of times. Always satisfied 💕”

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Posted 6 years ago

“Love this website!! Living in European Eastern means that all top brands comes super pricey and barely affordable. Add to the normal price advertised in Uk at least 20€ more for the same product here.! Bonkers !! Thanks to cult beauty I can shop my favourites brands in one place and discover many more! And pay no more than I should:) highly recommended Ps: I must say that I was never disappointed with product I bought or shipment.”

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Posted 6 years ago

“The brands are awesome and good service!”

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Posted 6 years ago

“אתר מעולה עם חברות מהשורה הראשונה יחס נהדר ושליחת המוצרים במהירות”

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Posted 6 years ago

“Amazing products, good prices, quick delivery and good packaging. Keep coming back for more!”

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Posted 6 years ago

“Amazing products, really good descriptions and I just love the look and feel of the website. Just one little thing is the time it takes for things to be delivered. Would like a one day option or something”

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Posted 6 years ago

“Cult Beauty is a gift from above! They make me so happy! Not only are they super quick and helpful but they’re the only store (that I notice at least) that takes off the tax charge if you’re outside the UK; they have the best and high rated brands, they constantly add new products/brands for us to try PLUS all this for free shipping for purchases above £40. I mean - I can’t think of a store more worthy of my money. I love them so much! And they love me! - they have deals from different brands that give you a free gift on certain amount spent. They’re amazing!”

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Posted 6 years ago

“The best beauty website I've used. Quick deliveries. Great customer service and amazing products. What more do you need.”

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Posted 6 years ago

“Great products at good prices, delivered quickly, with fantastic customer service if you need it. What's not to like?”

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Posted 6 years ago

“Best customer service ever! Fast shipping and qualitiy products!”

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Posted 6 years ago

“Fast delivery!”

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Posted 6 years ago

“Dreadful company!! Issues with item not arriving but apparently that’s not their problem and I need to sort directly with the delivery company! This is incorrect as I have no contract with the delivery company who can’t deal with me!! Luckily paid through PayPal who were fab and sorted! Shocking company! Lesson do not use!!!!”

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Posted 6 years ago

“very bad with deliveries....not responsive and only asking to wait...until ???? more than a month order hasnt arrived...staff unhelpful”

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Posted 6 years ago

“The worst customer service I have ever seen I make an order cost 232.42£ at 3 October and make it with periority shipping,it should be delivered within two days but till now it is processing even i send them verification code they need and no answer I called them many times and send many mails with no response!!!!! It’s the worst customer service really Please i want my order i will leave uk within two days”

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Posted 6 years ago

“THE WORST CUSTOMER SERVICE EVER!!! I ordered the farsali face oil for a friend for her birthday and due to reading other reviews i ordered it around 3 weeks in advance just to make sure! When giving the oil to my friend she opened it at home and most of the oil had been leaking as the top (pipett) had been put on wonky and even the plastic sealent was still intact... just oil all over the place, box soaked etc. Only half of the product is left! I emailed customer service and got a bounce back email stating 24 hours reply. No reply received and emailed a further 2 times and even threatening trading standards and still no reply! Tweeted them and they written back asking for me to private message them with the details and still.... no fuckin answer! I will never order again from this company, customer service should be main priority!!!! Disgraceful company”

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Posted 6 years ago

“I have admired Cult Beauty from a distance for a long time and placed my first order 9 days ago. I usually order from SpaceNK and Victoria Health and their customer service (e.g. delivery time is amazing). Cult Beauty didn't process my order for almost 3 days (slow but I could deal with it). It's now been 6 days since my order was updated from "shipping processed". I emailed them nearly three days ago to see what's going on and haven't heard anything back. I tried to call twice this morning and their service went to voice mail. I think I'm right in saying that, in this day and age, it's not normal to wait 9+ days for a domestic order to arrive (FYI, I live in Central London if that means anything). The last time I ordered with standard shipping from Victoria Health, my order was somehow with me the following day! I still haven't received my order and wish I had read the other similar reviews before I placed it - this seems to be a longstanding pattern which makes me even more frustrated! I won't use Cult Beauty again, even if they have a tempting offer, and will recommend that my friends don't use them either. The beauty industry is uber competitive and their service is appalling compared to their rivals. Yes they stock cool brands, but so do others. What a shame.”

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Posted 6 years ago

“2+ weeks to deliver, quick enough to take your money but not so quick to deliver it out to you , no communication. Will not be using this site again”

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Posted 6 years ago

“Dissapointed. I order 2 products and one of them was wrong, i paid for fast shipping and want to get it for my event.. and now customer service just ignore my e-mails... so dissapointed. I still want that product i paid for!!!! Order 300238044”

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Posted 6 years ago

Cult Beauty is rated 1.7 based on 368 reviews