Cult Furniture Reviews

Name: Cult Furniture
Rating: 3.00

3.0 Rating 42 Reviews

48 %

of reviewers recommend Cult Furniture

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3.0

Based on 42 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Cult Furniture 1 star review on 7th March 2022

William O

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Company to purchase furniture from. Fabulous customer service, I highly recommend. Also very pleased with my chairs that are stylish and comfortable.”

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Posted 4 years ago

“This is the best company I have bought from in a very long time. Fabulous furniture and even better customer service. I’m extremely impressed and will definitely be buying again.”

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Posted 4 years ago

“The ordered items were as expected and the delivery was within days of ordering items.”

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Posted 4 years ago

“Very happy with my purchase and it was delivered within the time specified.”

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Posted 4 years ago

“DO NOT SPEND ANY MONEY ON THIS SCAM SITE!!!! Please!!! It will only bring you headache and low quality products IF you are lucky enough to get them, and if not, good luck trying to get your money back. In august I purchased 2 stools, but was short after contacted by Cult and informed that the stools were out of stock but would be back in stock in 6 weeks, and if I was willing to wait that long. They had already charged me 2170DKK (290€), so I said ok but changed the order to the same stool in a different and cheaper size, waited 6 weeks and contacted them again to hear about when I could expect to receive them AND get my money back (since I changed the order to a cheaper stool). This time they gave me a new date of the stock refill; November 6th. I agreed to wait again. November 9th I still had no money refund or stools, so I contacted them again. They replied that the stools would no longer be in production, so I could either choose another product or get the money resounded. I of course chose the refund. But here we are in December, and no I have not seen my money yet. PLUS in the last email they send, they said they would refund the money in a totally different currency, leaving me to get less money refunded than I originally paid for. Here I am almost 6 months after my first try to buy some stools, fighting to get my money back. I WANT MY MONEY BACK, not your f@$(“!g “10% on your next order”. I will never ever 6 months of dealing with this unprofessional and con company! Two seconds from involving my lawyers into this. Don’t end up wasting time like me, so PLEASE STAY AWAY FROM THIS COMPANY!!!!”

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Posted 4 years ago

“The warehouse selling seconds and returns is a great place to find a bargain, the damage is minimal but a few scratches will save you hundreds if like me you have bought many bits in there, the manager Chris will be on hand to advise you on the damage and price,,, i'll be back”

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Posted 4 years ago

“We've bought three things from Cult - the first experience was okay, second and third were not. We bought some dining chairs which were exactly what we wanted - had to wait a little while as they were out of stock but no problem. Second time out we bought a floor lamp. The lamp base was rusted and the screw didn't fit - more worringly the wire casing was worn. Pretty shocked that this got through QC. They sent a replacement which was okay, and gave us a paltry £5 off. Just bought a mirror this week and the quality is very poor, certainly not worth the better part of £100. I get the feeling that a lot of stock is pretty poor quality that they are putting a huge mark up on. No free returns either so that's costing £10. Won't be buying from again I'm afraid”

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Posted 4 years ago

“Great dining table chairs, good quality, speedy delivery and they look gorgeous!”

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Posted 4 years ago

“The furniture is beautiful. It came very safely packaged and within 48hrs. Even the DPD driver was the most helpful and considerate we've had. The chairs really stand out and the quality shows.”

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Posted 4 years ago

“Price changes on checkout! Beware before you commit! Price changes on checkout! Beware! Attempted to order a stool. Price has changed from 55 euros to 66 euros and then 74 euros through the checkout process. Attempted to contact Cult Furniture via the chat service but it appears they are not interested in my custom... Disappointing as the products look OK online.”

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Posted 4 years ago

“Be VERY WARY when using this company. The products look stylish, but we have experienced poor quality with our items and only made a subsequent purchase to use up a credit note which was issued. This last purchase using the credit note has been a nightmare! The bar stools were out of stock for months, we were sent the wrong colour legs despite clarifying via phone and email numerous times, the replacements weren't sent with the appropriate returns label so the courier couldn't deliver the new item and make the swap, the eventual swapped item came with only one set of screws, the replacement screws were then completely incorrect for this product and so we await the correct screws in order to conclude this sorry saga. I am astonished at the lack of competence when dealing with customer care issues. It's almost like they go out of their way to make the situation worse by pushing the limits of customer's patience and good will. Much as I love the style of many of their items, I will not be purchasing again and sadly, would caution others against doing so too.”

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Posted 4 years ago

“My one star is because although I wanted to place and order and check availability via phone on Saturday waiting eagerly being told I was first in the queue and giving up deciding to chat, which wasn't on line then emailed to which I've had no reply? Tried to call again this morning number 2 in the queue lost the will to live after another 8 minutes. Gave up frustrated found an alternative on Amazon from the ones I really wanted with Cult Furniture. Looks like I've had a lucky escape. Want to support independent. Business can only do that if you answer the phone!!”

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Posted 4 years ago

“Selling products that aren't actually available Cult furniture advertise and sell products which are not actually available. They were more than happy to take my £200 and after waiting 6 weeks they then contacted me saying the item is not available and I have the option to choose another item which is nothing like what I ordered. The customer service team were completely useless in arranging any sort of suitable alternative and couldn't seem to understand why I'm not happy that they've wasted my time and money. They are not a reliable company so I would advise purchasing elsewhere from more reputable companies. I certainly won't buy from them again.”

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Posted 4 years ago

Hi Charlotte, Thank you for your review and we are sorry for the inconveniences that have been caused. You have since been in touch with our customer services manager and this issue has been resolved. Please do let us know if we can be of any further assistance. Kind Regards Cult Furniture

Posted 4 years ago

“My faux leather office chair cost £170, but the chair's fabric fell apart after 18 moths.”

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Posted 4 years ago

“Producted was not represented in photo and poor communication followed by being ignored when I requested to complain. Do not buy from them”

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Posted 4 years ago

“Incorrect products delivered and bad customer service in getting the situation resolved. Waited in multiple times when no one arrived. Would not recommend.”

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Posted 4 years ago

“Awful company, I would never order from them again. Completely incompetent and repeatedly lied about when my order would be delivered. I wasted two days waiting for an order only to find out it had not been sent out (despite confirmation it had). Then i was told I would receive it pre 10am today and just been informed it will now be here by 6pm. Nice furniture but not worth the hassle.”

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Posted 5 years ago

“Disgusting customer service team. Spoke to 7 people about same order spend hours on email and phone... They just keep apologising however no real interest to fix the issue. Feel like a joke :(”

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Posted 5 years ago

“This company is useless, state that they take over a week to even to start shipping in stock items but give no update on status well past this already low service level. Do not respond to email, online chat function can not help with anything other than reading our what's on the website. On calling (when you get through) have been promised a call back after they speak to thier warehouse but still waiting. Maybe thier products are good, who knows?. Avoid”

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Posted 5 years ago

“Placed an order in June and still waiting for goods- it's almost October!!!”

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Posted 5 years ago

Cult Furniture is rated 3.0 based on 42 reviews