Curbee Reviews

Name: Curbee
Rating: 4.75

4.8 Rating 853 Reviews

93 %

of reviewers recommend Curbee

Company Reviews

Questions

Metrics

4.8

Based on 853 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

6504390010

Email:

support@curbee.com

Location:

10218 Imperial Avenue
95014

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Curbee 5 star review on 1st November 2023

Frank Mario Castellon

"Saying goodbye to the old fashion way of auto care and service! I've found a new way of being more efficient with my time and money. After my regular mechanic couldn't fit me in on his schedule and wanted to me leave my car a full day for a simple brake pad replacement, the universe read my mind and I heard a commercial on the radio for Curbee. Intrigued by convenience of a mobile mechanic I went online and requested a quote. A day later (faster than my mechanic) I had a quote emailed to me breaking down the parts and labor costs. To my complete surprise and amazement it was 50% less than my mechanic in a fraction of the time in labor. I was able to call and schedule the service for 2 days later and just in time for my next Turo guest's reservation. \r\nI have to say that a company culture is evident by the attitude and interaction you have with it's employees. Not only was everyone I spoke with, from customer service to mechanic friendly, they were honest and genuinely happy people. They seemed to love their jobs and it shows. Working with people who value your business and enjoy their work makes all the difference. \r\nAs for the experience I had with my service, hands down top notch. The mechanic arrived at my business on time, accessed my car via lockbox and did his assessment. Turns out I didn't need any brake work for the rear just new pads and rotors on the front. They quickly coordinate to have another mechanic bring the necessary parts and complete the work so that my mechanic could move onto a different appointment. Not only did this save me time, clearly it values other customers' time as well. \r\nThe new mechanic arrived completed the job and secured the car all within an hour. Plenty of time remaining for my Turo guest's arrival. \r\nTo everyone at Curbee, thank you for revolutionizing the car service industry with such a convenient, efficient and cost saving service model. I will definitely use their services again for all my vehicles and wouldn't hesitate to recommend them to everyone I know!"

Curbee 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was all very good. The only thing is that I would have liked that the rims were a little more cleaned - but it was great both inside and out otherwise :) I loved the health report!!”

Helpful Report

Posted 3 years ago

“the service was REALLY good, the provider was nice, and he was very quick. The Customer service rep I spoke to was able to fix an issue for me very easily. The only issue was the website does not seem to be firing on all cylinders, My service history disappeared and I could not get it to change the card I wanted to use for payment and had to delete my other two payment methods to force the one I wanted to use to be the default. I am not sure what is going on with the website, but the service was excellent as always.”

Helpful Report

Posted 3 years ago

Hi Amy, Thank you for providing your feedback, we appreciate you taking the time to let us know how we did. We apologize for any inconveniences caused by our website. The issues stated were passed on to our engineering team to inspect and they have successfully resolved the missing service history which should now be reflected in your account. We are also working on improving the payments method service to be more user-friendly. We appreciate you bringing this to light so we can make sure it doesn’t affect other customers. Thank you for trusting Curbee for your vehicle’s service needs and we hope we can continue to provide excellent service and improve our website functionality so your experience scheduling appointments can be as great as the appointment itself! :-) Best regards, Swapnil Curbee Customer Care Team

Posted 3 years ago

“I liked the service but their oil change fee for 5 quarts and above is slightly priced according to me. Difference of $100 between less than 5 quarts vs more than 5 quartz. Hence, 4 rating due to price. Rest all is good.”

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Posted 3 years ago

“The tech was amazing, took his time and did great work. Only critique is they did not bring their own lifting pucks to lift a Tesla, not a big deal since I carry my own. However after sending in my VIN to verify what tools would be needed, I feel like lifting pucks should be essential to protect the battery.”

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Posted 3 years ago

“I don’t think they jacked my Tesla up properly (by using a jack pad). Other then that, they are awesome. On time, professional tire work, and polite.”

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Posted 3 years ago

Hi, Thank you for taking the time to share your feedback. I'm also happy to hear you had a great experience with our technicians. In regards to properly lifting your Tesla and any other vehicles. Please feel free to contact me directly so I can put you in touch with our service manager to explain the process in detail. We look forward to hearing from you! Best, Ryan Customer Care Team ryans@curbee.com

Posted 3 years ago

“Crew showed up early, technically competent and friendly, gave honest work recommendations, left the work place clean, price very reasonable.”

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Posted 3 years ago

“I like having the mechanic come to my home. I can ask questions about what is happening and see how things are going. I feel Ike the invoices and health reports could be more clear as far as suggested and needed. I am new to their system so I will concede that I may be misreading things. I would recommend them to friends and family though because Curbee does not mind the customer questioning charges.”

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Posted 3 years ago

“I did have some streaking on the body of the car on one side. I sent a text message to that effect to the company, but no one replied.”

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Posted 3 years ago

Hi Laura, We left you a voicemail as well, but wanted to reach out here and thank you for the feedback you've provided. First, I apologize that the Eco-Friendly Wash we performed for you last month left streaks on the side of your vehicle. It's certainly not the quality we pride ourselves on and our service manager will be looking into what may have led to this so we can address it. As well, I'm incredibly sorry that you texted us and did not receive a reply. There should never be a reason that we fail to respond to a customer and if you'd be willing to give us a call at (650) 439-0010, we'd greatly appreciate the opportunity to right your experience with us. Our customers are incredibly important to us and I apologize that our inaction to your outreach was inconsistent with that. Thank you again for the feedback you've provided and I look forward to speaking more about your experience with us :-) Best Wishes, Ian - Curbee Customer Care

Posted 3 years ago

“The oil change was convenient, but he did not adjust the car’s detection system that notifies me when it is time to change the oil even though I reminded him when he arrived . It still says I need to have the oil changed. I need someone to come back and fix that please. Am mentioning this here because it takes away from what your selling point is according to me at least: the convenience. It’s a hassle to call back to get this fixed.”

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Posted 3 years ago

“An excellent experience. Curbee arrived on time, got the job done quickly and everything worked!”

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Posted 3 years ago

“It went well, I was able to educate them on my car and I hope they can use that for the next car. I had my battery replaced with no issues. They also checked my fluids, topped them off and aired the tires.”

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Posted 3 years ago

“I'm greatful for this service, especially for coming Sunday morning on a very short notice. Everything was very professional. One thing: I think the technicians either don't work under time pressure, or they aren't incentivized to finish the task early. My battery replacement lasted 40 mins - I could have done it it 10.”

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Posted 3 years ago

Hi Zoltan, Thank you so much for your feedback, and I apologize that we weren’t clearer when explaining the process and work being performed. Whenever we replace a battery in one of our customer’s vehicles, we first test the battery for faults to ensure it truly does need to be replaced. If it ends up the battery has indeed failed, we then proceed with replacement and any programming as recommended by the manufacturer. In addition, for each service our customers schedule with Curbee, we provide our Signature Health Check, complimentary, to make sure that you have an accurate understanding of the current condition of your most important mechanical, electrical, and safety features. While what I’ve explained could certainly account for the additional time you mentioned, we definitely should have done a better job communicating that process to you, to ensure you had a better understanding of the time the service would take as well as the work being performed. Thank you again for taking the time to give us feedback on your experience, and we appreciate you being a member of the Curbee Family :-) Ryan Curbee Customer Care

Posted 3 years ago

“On time and professional. Oil change was done quickly. Car wash leaves some to be desired. It is not as good as a water-based car wash by nature. The invoice and health report should list the make, model, year and mileage of the car as it is an important service record.”

Helpful Report

Posted 3 years ago

“Flexible scheduling, fair service pricing, and unbeatable convenience for a tire change. There are three reasons Curbee didn't get five stars: 1) They marked up the tires I wanted 30% over the price for which I could get them on Amazon. Fortunately, they were happy to install tires purchased elsewhere, so this wasn't an issue. 2) They didn't reset my Tire-Pressure Monitoring System, leaving me with a warning light on my dash. I called to ask after they left, and they said to drive a few miles until it reset. My vehicle's manual, which they seem not to have been familiar with nor have consulted, had different instructions. 3) They told me my rear brakes pads were at 3mm, and would need to be replaced (along with the rotors) before they got to 2mm in about a month. This was suspicious because I recently had the vehicle serviced, so I got a second opinion from a trusted first-party dealer, and was told the pads were at 4mm and good for another 7,500 miles. I felt like Curbee were trying to sell me additional unnecessary services.”

Helpful Report

Posted 3 years ago

Thank you so much for this feedback. We are very happy that you liked the service, but are always looking for the opportunity to improve, so we appreciate you bringing these items to our attention. With all parts and fluids used during the service work we perform, we always strive to bring the best value we can to our customers. We’ll continue to add additional suppliers so we can be as competitive as possible and thank you for ensuring we stay on this path. Regarding your TPMS warning light, I apologize that our technicians didn’t provide adequate instruction to ensure it was reset for you. We’re currently not able to perform freeway drive tests for our customers, which are needed to recalibrate the TPM Sensor after a new tire install. That being said, we are looking into options to either perform this action ourselves or provide more detailed instructions for customers regarding what to expect. Finally, I apologize that the measurement we provided for your brake pad depth was different than the measurement you received from your trusted first-party dealer. We place a very high level of importance on building and maintaining trust with our customers and would never sell unnecessary services to them. If you would be willing, we would appreciate the opportunity to come back and perform a complimentary health check for your vehicle, so you can be confident in your current brake pad depth, and most importantly, so we can ensure we’ve provided you with an accurate picture of your vehicle’s health. Thank you again for your incredibly thoughtful feedback and please don’t hesitate to reach out to me directly if there is any way I can be of assistance. All the best, Ryan Curbee Customer Care ryans@curbee.com

Posted 3 years ago

“Good job, some parts of the vehicle were not as clean as the previous time. But I appreciate this job!”

Helpful Report

Posted 3 years ago

“The guys were good. I think there's a small disconnect between the service type on the website and the service provided. On the site, I ordered an oil change with "signature health check and exterior clean". When they left, the exterior was very much not clean. And that's okay - I'd just recommend removing it from the product description. It's extremely convenient and quick - they were in and out in 35 min. And no oil stains in the garage at all. That takes talent.”

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Posted 4 years ago

“There was staining (Armor all-like stuff maybe?) on the inside front window from a previous Curbee cleaning. A guy came back the next day and could not clean it and said he would get back to me. He didn't, but that's OK. The last guys from last Friday could not get it removed and said there would be another appointment for today, Monday, where they would come back to clean it off.”

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Posted 4 years ago

“My friend recommended your service and raved about it. As she's an "A" type person I was expecting a top notch job, so I was a little disappointed to be honest. If this had been a regular car wash, I'd have thought it was perfectly fine, but I thought I was getting a real detailing. Three things that weren't done to my satisfaction: smears left on the inside passenger window where my dog sits, inside windscreen still smeary, and although all the debris was removed from the trunk's hatch door lining, it was not washed and was still very dirty. I gave the guys who did the job a generous tip as they were very very nice and spent a long time cleaning, but I did that before I looked at the car and I'm not sure I would've been so generous if I'd checked the car first.”

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Posted 4 years ago

“Very good overall, would definitely use again. Dropped one star as a spot was missed on rear seats, so not perfect, but to be fair, I couldn't check out the work to point this out as I was on call at the time they ended..”

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Posted 4 years ago

“I did not get as through a cleaning as last time. The trunk was not vacuumed and the lower trunk window was not washed.”

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Posted 4 years ago

Curbee is rated 4.8 based on 853 reviews