Curbee Reviews

Name: Curbee
Rating: 4.75

4.8 Rating 853 Reviews

93 %

of reviewers recommend Curbee

Company Reviews

Questions

Metrics

4.8

Based on 853 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

6504390010

Email:

support@curbee.com

Location:

10218 Imperial Avenue
95014

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Curbee 5 star review on 1st November 2023

Frank Mario Castellon

"Saying goodbye to the old fashion way of auto care and service! I've found a new way of being more efficient with my time and money. After my regular mechanic couldn't fit me in on his schedule and wanted to me leave my car a full day for a simple brake pad replacement, the universe read my mind and I heard a commercial on the radio for Curbee. Intrigued by convenience of a mobile mechanic I went online and requested a quote. A day later (faster than my mechanic) I had a quote emailed to me breaking down the parts and labor costs. To my complete surprise and amazement it was 50% less than my mechanic in a fraction of the time in labor. I was able to call and schedule the service for 2 days later and just in time for my next Turo guest's reservation. \r\nI have to say that a company culture is evident by the attitude and interaction you have with it's employees. Not only was everyone I spoke with, from customer service to mechanic friendly, they were honest and genuinely happy people. They seemed to love their jobs and it shows. Working with people who value your business and enjoy their work makes all the difference. \r\nAs for the experience I had with my service, hands down top notch. The mechanic arrived at my business on time, accessed my car via lockbox and did his assessment. Turns out I didn't need any brake work for the rear just new pads and rotors on the front. They quickly coordinate to have another mechanic bring the necessary parts and complete the work so that my mechanic could move onto a different appointment. Not only did this save me time, clearly it values other customers' time as well. \r\nThe new mechanic arrived completed the job and secured the car all within an hour. Plenty of time remaining for my Turo guest's arrival. \r\nTo everyone at Curbee, thank you for revolutionizing the car service industry with such a convenient, efficient and cost saving service model. I will definitely use their services again for all my vehicles and wouldn't hesitate to recommend them to everyone I know!"

Curbee 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car wash quality was mediocre, tire repair wasn't done because of low tread. Would have been helpful to know that requirement prior to scheduling”

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Posted 1 year ago

“Not all the way cleaned…. Would like some money back.”

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Posted 1 year ago

“It was ok. Had to go in afterwards and use wet wipes to clean certain areas. Might use Curbee for maintenance etc in the future but unlikely for a wash.”

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Posted 1 year ago

“This is the second time I have used your service. Both times I have scheduled the appointment and requested a factory filter. Both times I get a call a day before the appointment and am told that they can’t get filter and have to reschedule. This is a simple Honda filter and can be found at any reputable parts store. On top of that your team had Atleast two days to get the part. Overall the techs have been good and I like the convenience of your service. My second issue is that both times the tech has made absolutely no recommendations to my vehicle. My belt is worn and tensioner is squeaky, I am overdue for the 60,000 mile service, my air filter is black as well as my brake fluid. Also typically washer fluid is topped off during a service and was not done. My thoughts would be that your company depends on upsales to generate revenue. I know you can’t sustain off just oil changes. This is definitely a learning opportunity to train the techs on better overall inspections and upsales. The tech was courteous, and on time.”

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Posted 2 years ago

“Staff was very nice. Unfortunately still have streaks on all the windows and the outside of the car isn’t that great. For the price I would have expected a lot better looking car.”

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Posted 2 years ago

“I love that there is an option for a car wash at my location - so convenient! I have had uneven results on my car wash however. In the last instance, the guys arrived a bit late and were in kind of a rush, so there was no opportunity to inspect the car wash before they left. There were spots on the windshield from their spray bottle, and lots of missed areas on the outside of the car. You can't beat the convenience but the car wash could be better quality.”

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Posted 2 years ago

“The person who did the service was courteous and friendly- he was also two hours late. He didn’t have other fluid to top off as indicated as part of the service since he “ran out” but said it should be enough for now. He also didn’t check the tire pressure. He was in and out in 10min. Not sure how he would have checked all the things. Still debating the value of this service.”

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Posted 2 years ago

“Curbee man was a bit delayed coming to my house, but that was fine. The job? Replacing a dead car battery. The technician swapped out my car battery relatively quickly, and things seemed very efficient. He then called 20 minutes later to say he had put in the wrong battery, and he'd need to come back and swap it out for the correct battery. The swap was fairly efficiently performed but my confidence in the service took a hit. I felt compelled to Google whether the new battery was appropriate for the make and model of my car. All in all, I am willing to try the service again, primarily because the health report seemed pretty thorough and was a pleasant surprise.”

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Posted 2 years ago

Hi Jenny, Thank you very much for your feedback and, most importantly, thank you for allowing us to come back out to correct the issue. Ensuring that the parts we provide are accurate from the get go is incredibly important and our service team is currently investigating how this may have happened so we can ensure it doesn’t happen to any future customers. We understand that having trust in the team who maintains your vehicle is very important and we are incredibly sorry that this has affected your confidence in us. We greatly appreciate your willingness to give our service another chance and look forward to the opportunity to restore your full faith in Curbee :-) Best, Curbee Customer Care Team

Posted 2 years ago

“The process of setting up the appointment was great/easy. The Curbee staff member who came to my home was on time and courteous. He completed the requested service. However, when I set the appointment, I was told that a Signature Health Check and tire pressure check would be provided free of charge. When I asked the crew member about that, he said it wasn’t needed given my mileage. I was confused about that. He was done with my entire service in just 15 minutes.”

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Posted 2 years ago

“Curbee is super convenient if you have space to access your car. Unfortunately this time around they came with the wrong parts despite emailing back & forth (probably the dealerships fault to be fair) and had to reschedule”

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Posted 3 years ago

“Didn’t clean between the seats or cup holders.”

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Posted 3 years ago

Hi Eghosa, Thank you for taking my call earlier to share your experience. We do apologize for missing some cleaning areas during your appointment and appreciate you giving us another opportunity to make it right. If you have any questions, please feel free to contact me at (650) 422-1037, otherwise, we’re excited to see you next week! Best, Ryan Customer Care Team

Posted 3 years ago

“This was my first time trying Curbee, I scheduled a tire change. The technician arrived on time and was a very friendly, knowledgeable individual. He said it would take about an hour to swap new tires onto my car. Unfortunately it took a lot longer, almost four hours. I really don’t know what was up with that. I’m glad that didn’t have anywhere I needed to be that afternoon. I’m reasonably happy with the quality of the work and Curbee’s customer service, tho. Hopefully the next time I schedule a tire change with them it will go a little faster.”

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Posted 3 years ago

Hi Sean, Thank you for your feedback. We apologize if there was any miscommunication during your scheduled appointment time. After speaking with the crew and service manager, we had a tool that broke during the process of installing your tires and had to source another, which is why the appointment took much longer than expected. Again, we apologize for the miscommunication on time and during the installation process. If there is anything in the future we can help with, please do not hesitate to reach out or contact me directly at ryans@curbee.com. Best, Ryan Curbee Customer Care ryans@curbee.com

Posted 3 years ago

“The gentleman arrived on time and was really professional in all communication My main negative is the cup holders, window doors etc were still very dirty and not touched at all. I definitely expected them to be cleaned so was disappointed when they weren't - I'd like the option to add that as an upgrade or just charge $5 more and clean those areas. The side mirror also were not cleaned at all :(”

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Posted 3 years ago

Hi, Thank you for taking the time to share your recent experience. The experience you described is certainly not the level of service or quality we pride ourselves on, and I apologize we missed the mark. Reviews like these are always disappointing. I would like to take the opportunity to connect with you more on this matter to make it right. Please email me at ryans@curbee.com or give me a call at (650) 422-1037. All the best, Ryan Curbee Customer Care Team

Posted 3 years ago

“Crew arrived on time. The power steering flush was not done properly at least to my knowledge. I expected a flush from draining and filling. They siphoned the reservoir and refilled. Brake fluid flush was done properly to my knowledge. Siphoned at the reservoir, bled a bit at the caliper, and refilled. Overall, great when you are in a pinch for time, but they don’t always do it by the book.”

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Posted 3 years ago

Hi, Thank you for your feedback. I'm terribly sorry to hear that you were anything but completely satisfied with your first appointment with us. That being said, our service manager did discuss your experience with our technicians who assisted during your visit and I wanted to make sure we clarified a few things with you. Siphoning the reservoir takes the place of draining in this instance. It leaves a much cleaner workspace while allowing the full flush process to be completed. Our technicians confirmed they siphoned the fluid out of the reservoir four times and made sure to turn the steering wheel lock to lock each time to ensure old fluid was cycled into the reservoir so it could be siphoned out and replaced with new fluid. To make sure you are aware, this also burps the system. We'd love the opportunity for our service manager to discuss this with you in greater detail, so please feel welcome to give us a call at (650) 439-0010 or email ryans@curbee.com, and we can get the two of you connected. Best, Ryan Curbee Customer Care

Posted 3 years ago

“Your guy was 1 hour late and didn't take the time to call or text. The cleaning was just ok.”

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Posted 3 years ago

Hi Viridiana, Thank you for your feedback. We apologize that we were late for your appointment but more so I'm sorry that we didn't reach out to let you know. We pride ourselves on quality work and regret that we missed the mark. Reviews like these are always disappointing. I would like to take the opportunity to connect with you more on this matter and make it right. Please email me at ryans@curbee.com or give me a call at (650) 422-1037. All the best, Ryan Curbee Customer Care Team

Posted 3 years ago

“Lack of communication”

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Posted 3 years ago

Hi Al, Thank you very much for letting us know about the opportunity for improvement we have here and I want to sincerely apologize for our lack of communication after your appointment. I also want to assure you that our service manager is currently investigating how this lapse occurred so we can ensure this doesn’t happen again to you or any of our other Curbee family members. We’ve left you a message and will be in touch again on Tuesday when we’ve reopened, but if there is anything we can do to improve on your previous experience, please don’t hesitate to give us a call at (650) 439-0010. Best Wishes, Ian Curbee Customer Care

Posted 3 years ago

“The crew was on time and finish the work quickly for the wash (exterior/interior) though the work was not detailed. I could see dirt on the sides (below the seat) as well as the floor mat not being locked. There was spider web still on the back of side mirror which I noticed after the crew left. So, the service needs improvement.”

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Posted 4 years ago

Hi Murtuza, Thank you for taking the time to share your recent experience. The experience you described is certainly not the level of service or quality we pride ourselves on, and I apologize we missed the mark. Reviews like these are always disappointing. I would like to take the opportunity to connect with you more on this matter to make it right. Please email me at ryans@curbee.com or give me a call at (650) 422-1037. All the best, Ryan Curbee Customer Care Team

Posted 4 years ago

“Car wash abs car service was excellent! 10/10 recommend! They even slipped in a free break bulb! Thank you!”

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Posted 4 years ago

Hi Shaina, Thank you for taking the time to write a review for us. Although it's difficult to hear the not-so-good news, we appreciate you sharing your experience so that we can improve moving forward. One of our Curbee team members will be in contact to better understand how we can help improve the experience you had. Best, Ryan Customer Care Team

Posted 4 years ago

Curbee is rated 4.8 based on 853 reviews