Curbee Reviews

Name: Curbee
Rating: 4.75

4.8 Rating 853 Reviews

93 %

of reviewers recommend Curbee

Company Reviews

Questions

Metrics

4.8

Based on 853 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

6504390010

Email:

support@curbee.com

Location:

10218 Imperial Avenue
95014

Write Your review

Tell us how Curbee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Curbee 5 star review on 1st November 2023

Frank Mario Castellon

"Saying goodbye to the old fashion way of auto care and service! I've found a new way of being more efficient with my time and money. After my regular mechanic couldn't fit me in on his schedule and wanted to me leave my car a full day for a simple brake pad replacement, the universe read my mind and I heard a commercial on the radio for Curbee. Intrigued by convenience of a mobile mechanic I went online and requested a quote. A day later (faster than my mechanic) I had a quote emailed to me breaking down the parts and labor costs. To my complete surprise and amazement it was 50% less than my mechanic in a fraction of the time in labor. I was able to call and schedule the service for 2 days later and just in time for my next Turo guest's reservation. \r\nI have to say that a company culture is evident by the attitude and interaction you have with it's employees. Not only was everyone I spoke with, from customer service to mechanic friendly, they were honest and genuinely happy people. They seemed to love their jobs and it shows. Working with people who value your business and enjoy their work makes all the difference. \r\nAs for the experience I had with my service, hands down top notch. The mechanic arrived at my business on time, accessed my car via lockbox and did his assessment. Turns out I didn't need any brake work for the rear just new pads and rotors on the front. They quickly coordinate to have another mechanic bring the necessary parts and complete the work so that my mechanic could move onto a different appointment. Not only did this save me time, clearly it values other customers' time as well. \r\nThe new mechanic arrived completed the job and secured the car all within an hour. Plenty of time remaining for my Turo guest's arrival. \r\nTo everyone at Curbee, thank you for revolutionizing the car service industry with such a convenient, efficient and cost saving service model. I will definitely use their services again for all my vehicles and wouldn't hesitate to recommend them to everyone I know!"

Curbee 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“multiple places missed (eg mirrors, cross bars, rear of seats). Water marks on windows. Would consider again for convenience but not for quality of work.”

Helpful Report

Posted 1 year ago

“I got the car back and have some feedback. I'm quite disappointed with the work that was done given the price I paid. Here are some observations: - The job was completed in ~30 mins which is quite short for an exterior/interior detail (which had me somewhat concerned about the work that was done) - The rims were still dirty - There was dust on some of the panels in the interior (it almost looks like it was just a quick wipedown) - The trash was still left in the car (cupholder, side panel, etc...) - The inside of the windshield and rear window was very streaky. It was difficult to see at night when I was driving home. I had to re-clean the windows when I got back. After cleaning, the towel was very dirty. For it being advertised as a "includes detailing of interior and exterior of the vehicle", I thought the work would be more thorough given the $90 price point. I have gotten better work for less at other places. Anyways, just thought I would let you know what my experience was like. I will not be recommended this to other friends or colleagues.”

Helpful Report

Posted 1 year ago

“The car was not fully clean. The white seats had visible smudges that I was easily able remove myself, but I expected that this service will be able to remove all dusty smudges on the seats. Windows not cleaned well as well as exterior. Lost of spots that didn’t even looked like we’re vacuumed. I am really disappointed because previously service was much more better.”

Helpful Report

Posted 1 year ago

“Exterior: there are a lot of water marks and bird droppings which have only been partially cleaned. The service professional told that they cannot be cleaned, but in the past our car cleaning pro was able to get the car spick and span, same car. Interior: A lot left to be desired, there are a lot of places which have watermarks and streaks. It looks like the passenger side rear view mirror was not even cleaned. When my wife saw the car, she could not even believe the car was professionally cleaned. All in all, a shoddy job for the price.”

Helpful Report

Posted 1 year ago

“My appointment window, which was already pretty wide, was changed the day before the appointment. And even beyond that, the technician arrived late. I greeted the technician in a friendly way and he didn’t even say hello. He changed the tire but did not check or inflate another tire that was low (I’m pretty sure he is obligated to do so). No “thank you” at the end, which is fine, I really just want the job done…but I was surprised. And then I got an email that he did this inspection of kinds of things including fluids, fan belts, transmission…on my electric car. Given all this, I don’t have confidence in the work that was done, is the tire balanced? but I have no way to know.”

Helpful Report

Posted 1 year ago

“My car got scratched by the worker. It is a deep dent. They didn't remove the bugs. Also when i asked to clean the rails and frunk and interior, it is not done well. The door edges are still dirty. I wouldn't recommend this service to anyone. I need to give this feedback to Intuit, as intuit is investing in small businesses like Curbee, but we expect some level of quality work for the price, else I would have taken the car somewhere else and gotten a better job with power wash for and interior polishing for just $39.”

Helpful Report

Posted 1 year ago

“This is the 2nd washing of the car. First wash we were not satisfied. This wash we are not satisfied. Late arriving, making us late for our appointment.”

Helpful Report

Posted 2 years ago

Hi Lori Thank you for your feedback. We sincerely apologize that we were late for your appointment, but also for the lack of communication on our part. We pride ourselves on providing exemplary service as well as staying as close to the appointment arrival window as possible, and we simply did not meet the standards we set for ourselves with you or your appointment. I hope we get a chance to make it up to you both in the future and once more thank you so much for your feedback. -Miles with the Curbee Care Team.

Posted 2 years ago

“The inside of the car did not seem like it had been cleaned. There was dust on the dashboard, the seats and cup holders had not been vacuumed at all. I had a really good experience with my other car, but I am highly disappointed with the experience this time.”

Helpful Report

Posted 2 years ago

“Did the oil change today. The car wash crew cancelled at the last moment. The oil change crew was extremely careless. Everything was good with my car before they came, and when they left they said all is well. But they left the car ignition on (not the engine). If I wouldn't have noticed, I'd have ended up with dead battery. Anyway, an hour or so later, I noticed puddle of fluid under the passenger side, and called them back to check. They said they poured extra windshield wiper fluid and it is just dripping over. Now 6 hours later, it continues to drip and I can see the level is reducing from the container. I wonder if they damaged the container or tube during the service.”

Helpful Report

Posted 2 years ago

“No help at all, unexperinced guy”

Helpful Report

Posted 2 years ago

“I've used curbee for oil change and car wash for a few times. The problem is consistency and customer experience has degraded over time. Today's experience, in particular, was pretty bad - the car was cleaned in a haste and I can see several spots on glasses and car body. I would not recommend spending 100 dollars for cleaning if this is a result. I could have done a better job than the cleaning crew.”

Helpful Report

Posted 2 years ago

“Solved half of my problems. Changed the steering wheel pump and the car started making weird sounds. Weird vibration on accelerating, but they said it's normal, which is not for sure. Not a good experience at all. Would rather go to an experienced technician at a renowned shop instead.”

Helpful Report

Posted 3 years ago

Hi Harshit, We appreciate your feedback and apologize you are experiencing the noise and vibration again. We never want our customers to be frustrated and would appreciate the opportunity to correct the issue. I’ve left you a voicemail with my direct contact info but you can reach me at ryans@curbee.com or call the mainline (650) 439-0010 to set up a complimentary appointment. We look forward to hearing from you. Best, Ryan Curbee Customer Care Team

Posted 3 years ago

“The car wash was not good at all. found lot of trash even after vacuuming . we never use car wash service”

Helpful Report

Posted 3 years ago

Hi, Thank you very much for your feedback and we’re sorry you were unhappy with the interior portion of your Eco-Friendly Wash. I apologize if there was any misunderstanding, however due to the Coronavirus pandemic we have asked that customers remove all personal items, trash, and used masks from their cars prior to their Curbee service. This policy was put in place both for the health and safety of our technicians as well as our customers and is specified in the appointment confirmation email. We’ll make sure our communication regarding these requirements is better understood moving forward and please feel welcome to contact us if you have any questions about this policy or if there is anything we can do to improve upon your experience. Best, Ryan Curbee Customer Care

Posted 3 years ago

“I have been put through circles with false promises. Wouldn't trust these guys again. After finishing my vehicle they only changed the oil but didn't re-set my car as it keeps saying I need to change the oil. I also asked them if they could install fog lights on my van and mentioned to them it hadn't had lights before. I had purchased the OEM parts from Amazon and they told me they wouldn't install the parts I bought. After I confirmed that Amazon would take my return. I then agreed to pay more for the parts than what I had paid on Amazon for everything including the wires. They ordered two lights without the wires to install and then they said they wont be able to install. So to finish up I paid High price for a oil change that me van says it never got.”

Helpful Report

Posted 3 years ago

Hi Mark, I want to extend to you our most sincere apologies regarding your recent experience with Curbee. I want to also thank you for taking the time to speak with our service manager to understand where we missed the mark. We hold ourselves to a very high standard in the work we perform, including our communication with our customers, and I apologize there was a miscommunication and misunderstanding regarding your service request. If there’s ever a way we can be of assistance down the road, we would greatly appreciate the opportunity to improve on your first experience with us, and most importantly, earn back your trust. Thank you for taking the time to provide us with your feedback, and we hope to see you again in the future. Best, Ryan Curbee Customer Care

Posted 3 years ago

“Stained my beige leather seats on my brand new car, even though I asked only for them to vacuum inside since it didn’t need an interior clean (it’s two weeks old) I sent a photo to customer care. The exterior wash left a residue.”

Helpful Report

Posted 4 years ago

Hi Morgan, Thank you for taking the time to share your recent experience. The experience you described is certainly not the level of service or quality we pride ourselves on. We have reviewed the information you sent to Curbee Support. I would like to take the opportunity to connect with you more on this matter to make it right. Please email me at ryans@curbee.com or give me a call at (650) 422-1037. All the best, Ryan Curbee Customer Care Team

Posted 4 years ago

“Sloppy wash, did not vacuum fully, stains remained on fabric”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to share your recent experience. The experience you described is certainly not the level of service or quality we pride ourselves on, and I apologize we missed the mark. Reviews like these are always disappointing. I would like to take the opportunity to connect with you more on this matter to make it right. Please email me at ryans@curbee.com or give me a call at (650) 422-1037. All the best, Ryan Curbee Customer Care Team

Posted 4 years ago

“I have cobwebs on my side mirrors. My windshield still has bird poop. They didn’t bother to clean my license plate and all the windows are streaky. Probably one of the worst car washes I’ve paid for.”

Helpful Report

Posted 4 years ago

Hi Adriana, Thank you for taking the time to share your recent experience, and thank you for taking my call yesterday. The experience you described is certainly not the level of service or quality we pride ourselves on, and I apologize we missed the mark. Reviews like these are always disappointing, but that being said, our commitment to constant improvement is only shadowed by our desire to provide a great experience to each and every customer we help. The feedback you’ve provided will allow us to address what happened not just with the crew who assisted during your visit, but our entire team, so we can prevent this from happening in the future. All the best, Ryan Curbee Customer Care Team

Posted 4 years ago

Curbee is rated 4.8 based on 853 reviews