Curbee Reviews

Name: Curbee
Rating: 4.75

4.8 Rating 853 Reviews

93 %

of reviewers recommend Curbee

Company Reviews

Questions

Metrics

4.8

Based on 853 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

6504390010

Email:

support@curbee.com

Location:

10218 Imperial Avenue
95014

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Curbee 5 star review on 1st November 2023

Frank Mario Castellon

"Saying goodbye to the old fashion way of auto care and service! I've found a new way of being more efficient with my time and money. After my regular mechanic couldn't fit me in on his schedule and wanted to me leave my car a full day for a simple brake pad replacement, the universe read my mind and I heard a commercial on the radio for Curbee. Intrigued by convenience of a mobile mechanic I went online and requested a quote. A day later (faster than my mechanic) I had a quote emailed to me breaking down the parts and labor costs. To my complete surprise and amazement it was 50% less than my mechanic in a fraction of the time in labor. I was able to call and schedule the service for 2 days later and just in time for my next Turo guest's reservation. \r\nI have to say that a company culture is evident by the attitude and interaction you have with it's employees. Not only was everyone I spoke with, from customer service to mechanic friendly, they were honest and genuinely happy people. They seemed to love their jobs and it shows. Working with people who value your business and enjoy their work makes all the difference. \r\nAs for the experience I had with my service, hands down top notch. The mechanic arrived at my business on time, accessed my car via lockbox and did his assessment. Turns out I didn't need any brake work for the rear just new pads and rotors on the front. They quickly coordinate to have another mechanic bring the necessary parts and complete the work so that my mechanic could move onto a different appointment. Not only did this save me time, clearly it values other customers' time as well. \r\nThe new mechanic arrived completed the job and secured the car all within an hour. Plenty of time remaining for my Turo guest's arrival. \r\nTo everyone at Curbee, thank you for revolutionizing the car service industry with such a convenient, efficient and cost saving service model. I will definitely use their services again for all my vehicles and wouldn't hesitate to recommend them to everyone I know!"

Curbee 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Battery seed used, dirty and old, and the crew forcefully screwed/strapped in the car which I had to get it fixed and replaced the bolts at the dealer during service. I love the idea and convenience of the business but details do matter.”

Helpful Report

Posted 1 year ago

“Very disappointed ..Car was dirty in so many spots. They did clean it when I pointed it out. Tire pressure was only checked when I asked what the readings were. Doubt that fluids were checked. After they left the tiny caps that were on the tire pressure nozzles were strewn on the driveway. They couldn't be bothered putting them back on the tires. Will not use this service again.”

Helpful Report

Posted 1 year ago

“Poor communication on scheduling and follow up between app, phone calls and emails. With long delays in getting repair appointments after diagnosis. My car has not been fully fixed now ans it has been two weeks since i started thia process with no confirmation of when they will solve or rebook. They came to my house with a defective replacement part and never rebooked me to fix it and my car is not drivable. I had to scramble to figure out a way to pick up my child from school due to the unexpected changes.”

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Posted 1 year ago

“I had my tire repaired and it when I got in this morning. The tire pressure is still low and it’s flat so it didn’t get fixed correctly. Also, I had a car wash and when I got in the car again this morning, the windshield is dirty and it wasn’t properly vacuumed. I am very disappointed now it makes me wonder if they did a good job on the oil change.”

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Posted 1 year ago

“I don't feel any major cleaning done in the interiors of the car for paying 100”

Helpful Report

Posted 1 year ago

Hi RagaSwetha, Thank you for providing your feedback on your wash service, and we apologize that it did not fit your expectations. We will take your feedback and provide it to our service team so that we can use it to learn and better our service as a whole. Please feel free to reach out in the future if you're interested in using our service again, and we thank you for being a Curbee customer.

Posted 1 year ago

“Prompt. Friendly. Efficient. Unfortunately they didn’t properly instal the tire pressure sensor so now my vehicle thinks it has a flat.”

Helpful Report

Posted 1 year ago

“Not cleaned properly as expected.”

Helpful Report

Posted 1 year ago

Hi Abhi, Thank you for taking the time to leave a review of your experience with Curbee and we appreciate you reaching out and discussing the details of the wash that were not to your liking. The details you gave us were very helpful and will be used to better our Eco Wash service in the future. As we discussed, we would like to extend a complimentary re-do of the wash service so that we can make things right. We also do sincerely apologize if it was not made clear that our EcoWash service doesn't include stain removal, as this is not a service that we offer at this time. We hope youre having a great day, and thank you again.

Posted 1 year ago

“Car was not cleaned very properly. Random marks on seats and plus lots of dust and dirt still there.”

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Posted 2 years ago

“Installation was good however was surprised when they did not clean the dust and markings off the tires prior to installing. I didn’t get new tires for my car to look like I bought used tires. really ruined the experience for me to be honest.”

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Posted 2 years ago

“convenient, quick but I found the service lacking and likely wont use it again since its not comprehensive. Pros: The battery replacement was done successfully. The company provided the choice of brand for the new battery. Cons: The tech wasn't able to help with the engine codes that popped up after replacing the battery as well as the AC and Fan that stopped working either.”

Helpful Report

Posted 2 years ago

“The crew was friendly but they spent only 5 mins to check the car. The website says that the check is supposed to take around 55 mins. Most of the things they did I could have done myself. Don't waste your time and money. It's a rip-off for the amount they are charging.”

Helpful Report

Posted 2 years ago

Hi Pranay, Thank you so much for your feedback. We hold ourselves to a very high standard and your description is certainly not the experience we want our customers having when they receive a service from Curbee. We would greatly appreciate the opportunity to discuss this with you in more detail as it seems there may be a discrepancy between what you’ve described and our logs, so if you could please give us a call at 866-CURBEE1 we’d be incredibly appreciative. Thank you again for your feedback and we look forward to connecting and learning more about your time with us. Best Wishes, Ian Curbee Customer Care

Posted 2 years ago

“I got the interior/exterior wash. The exterior wash was good, but only half of the inside of my car was cleaned! I wasn’t expecting a full detail or anything like that, all I wanted was a quick vacuum and wipe down. The back of my car is still covered in dog hair and slobber, and the mat back there wasn’t even removed to clean. I did not know the cleaning would include an inspection and I didn’t care for the upsell attempt for maintenance. However, if they had offered to upsell additional cleaning services, or additional time if they couldn’t clean the whole car I absolutely would have spent more money. Or I would have directed them to start at the back of the car and move forward with the allotted time. Overall this was a very frustrating and disappointing experience and now I have to go have my car cleaned again somewhere else.”

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Posted 2 years ago

“The mechanic didn’t drive the truck like he said he would and missed lots of things I wish he would have caught before I bought the truck. Over all he spent about 10 minutes inspecting the vehicle, disappointing service for $100.”

Helpful Report

Posted 2 years ago

Hi Van, Thank you very much for the feedback you’ve provided on your inspection. That is certainly not the type of experience we intend to provide. We’ve tried reaching out to learn a little more about what happened, but haven’t been able to get ahold of you or leave a message. If you would please give us a call at 650-439-0010 so we can coordinate a time for you to speak with our service manager we’d be greatly appreciative. Thank you again for your feedback and we look forward to hearing from you. Best, Curbee Customer Care

Posted 2 years ago

“Typically a very good experience with Curbee, however the windows were not cleaned well as there seemed to be smudges everywhere. Almost as if their was a cloth with some oil on it to clean the windows.”

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Posted 2 years ago

Hi Ali, Thank you very much for providing this feedback. The quality of the work we perform is incredibly important to us and I apologize that your windows were left in the manner you described. We appreciate you allowing us the opportunity to come back out and correct the issue for you and if there is any issue following your follow-up visit, please don’t hesitate to let us know and we will absolutely make it right. Thank you again for making sure we were aware of your experience and I hope you have a wonderful day :-) Best Wishes, Ryan Curbee Customer Care Team

Posted 2 years ago

“After putting wheels back on, damage was done to my lugs. Now I cannot even remove one to replace with a new piece”

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Posted 3 years ago

“I was over charged for a light that was not replaced. Two different people from Curbee said they would take care of it.”

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Posted 3 years ago

“So many mistakes in paperwork have occurred including vehicle health reports, the information in those reports and a mix up in what car are tied to my account and what reports and quotes to which car. Also, there was no clear indication that the oil change prices were going up $70 to a total of $170 for any car with over 6 quarts of oil so I got charged an extra $70 for one court of oil. Had I known this prior I wouldn't have booked the service. Moving forward I will no longer be able to do oil changes on my newer cars. Ryan and Ian are great in customer service to fix all the mix ups but I have to still take the time to call and get things fixed. Not sure I will continue to use the service in the future due to the extra work and the higher prices.”

Helpful Report

Posted 3 years ago

Hi Amar, Thank you very much for taking my call earlier. I appreciated the opportunity to speak with you in person regarding your feedback. I apologize for the previous mix-up on your account and I appreciate you bringing this to light so we can make sure it doesn’t affect other customers. Regarding your feedback on pricing, we always strive to provide fair value to every customer and we are absolutely investigating a more robust pricing structure for our oil changes. If there’s ever a way we can be of assistance down the road, we would greatly appreciate the opportunity to improve on your experience with us. Best, Ryan Customer Care Team

Posted 3 years ago

“The oil change went fine but the technician was sent without the air filters needed to perform the requested service,”

Helpful Report

Posted 3 years ago

Hi Jeff, Thank you so much for the feedback you provided on your experience and for taking my call earlier to discuss this in more detail. Whenever possible, we strive to finish work within the time scheduled and I apologize that an additional appointment was needed for us to complete your requested services. Our service manager is already addressing the issue which caused your parts to be left behind and we appreciate you allowing us the opportunity to come back out today to finish the replacement of your air filters. Thank you again for taking the time to speak with me today. Please don't hesitate to reach out for any future service. I hope you have a great rest of your day. Best, Ryan Curbee Customer Care Team

Posted 3 years ago

“The cleaning wasn’t done very well. There were stains and dust inside the interior of the car in multiple places. There was also a lot of lint left behind by the cloth used to clean. The exterior cleaning was okay. Overall Quite disappointed.”

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Posted 3 years ago

“Love the idea of the service. But was told I needed both a new battery and locksmith to resolve (what Curbee diagnosed as) an immobilizer issue. Turns out (after locksmith visit) just needed a new battery. Very disappointed at the inaccuracy of the diagnosis.”

Helpful Report

Posted 3 years ago

Hi, Thank you very much for your feedback, and we apologize that the portion of our diagnosis which identified the immobilizer as an issue was incorrect. We always strive to provide accurate information regarding our customer’s cars and will certainly be investigating why our diagnosis was off. Down the road, if a need ever arises, we would greatly appreciate the opportunity to earn your trust back, so please feel welcome to contact us if we can ever be of assistance. Thank you again for your feedback, and we hope you have a wonderful day. Best Regards, Ryan Curbee Customer Care

Posted 3 years ago

Curbee is rated 4.8 based on 853 reviews