CustomMade.com Reviews

5.0 Rating 3,759 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

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Customer Service

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About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

How quickly does CustomMade.com resolve customer queries?

Helpful Report

(1 week ago)

Greater than 37% of reviewers feedback is CustomMade.com resolves customer queries in 2 - 3 hours.

Helpful Report

(1 week ago)

98.79%

Industry Average

“ I had a wonderful experience with Custom Made! They were responsive, kind and just as excited as I was about creating my engagement ring. My rep was patient and understanding as I navigated the creation process. I absolutely love my piece! I would 10/10 recommend anyone interested in high quality, handcrafted/handmade, and great customer service to use Custom Made! Thank you! ”

- Sadie Jeannette

“ They did a ring for me and I am beyond thrilled with the level of customer service and the attention to detail. I asked and they delivered. Thank you and your team. I don’t have a lot of money to your guidance throughout was amazing. Thank you again . ”

- Lilliana Araya

“ I had my wife's engagement ring/wedding band designed by Custom Made along with a matching necklace and earring set for our one year anniversary. They did an amazing job, the quality of the pieces are stellar and the customer service was kind and prompt on both projects. 100% recommend Custom Made for anyone looking to have jewelry made for any special occasion. ”

- Chase Skweres

CustomMade.com Reviews

Customer Service - Good