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CustomFam Reviews

2.9 Rating 116 Reviews
42 %
of reviewers recommend CustomFam
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Phone:

(815) 524-1397

Location:

1178, 701 Tillery Street Unit 12,
Austin
Texas
78702

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“long shipping time around holidays, arrived early January. and then frame arrived in poor condition. frame looks like shoddily built, actual map a bit better.”
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Posted 1 year ago
“I ordered the National Park map as a family Christmas gift on December 9, 2024. The map was finally delivered on January 3, 2025 and met my expectations. The shipping information was never updated and I was unable to track the package. Customer service was slow to respond and did not provide any viable information. There is no phone number provided for contacting the company. As long as you have no expectations of delivery or trackability of the shipment you may want to give it a shot.”
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Posted 1 year ago
“I got half my order in a timely fashion. It's January 1st and I'm still waiting for my partners Christmas gift. Very upsetting. Guess I should have ordered in July instead of November Thanks”
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Posted 1 year ago
“Item was never received as it was lost in transit and then had a malfunction with the second order. Refund was provided timely though.”
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Posted 1 year ago
“I thought I had ordered a stained glass item, but it was only a print on a cutout piece of resin. I felt misled and tricked by this company.”
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Posted 1 year ago
“I was supposed to receive the item weeks ago but it is still stuck in transit and probably lost at this point”
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Posted 1 year ago
“While I liked the concept, the wood was warped and even discolored in spots. It was a gift to my parents, and when I gave it to them, the edge had already come apart, meaning they would have to glue it on. My husband also had to really hammer in the box for the trees because the pieces wouldn’t fit together. It’s disappointing given the price and the great idea of it.”
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Posted 1 year ago
“Ordered 2 Taylor Swift ornaments. One was great. The other one was printed so lightly you could hardly read the info on it. Contacted the company and sent pictures. They responded but never did anything. .a Kept saying they would contact me later but never did. So I want be ordering from them again.”
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Posted 1 year ago
“I am giving this rating because the item I ordered was incorrect. I will review it again if and when I receive a replacement that is correct.”
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Posted 1 year ago
CustomFam is rated 2.9 based on 116 reviews