“I ordered a laundry basket that was quilted and beautiful in the website photo. What i received was tiny and photo printed onto a synthetic material basket. Company is clearly a scam.”
“Ordered queen size comforter. Did not look like the picture at all. The material was poor quality, it's suppose to be a quilt but no padding in between the materials. So dissatisfied and disappointed. Order #CF15790”
“Total scam ordered wine, advent calendar, misrepresented it and the bottles of wine are cut up plastic cardboard. I canceled the order and was told it wasn’t being delivered anyway because you don’t deliver to Brooklyn and then now it’s delivered I will dispute the charge”
“I placed an order on 12-21-24. It did not arrive until a month later. The item was packaged poorly & therefore arrived with damage to the corners of the frame. When I contacted the company, this was the response, "Regarding the damaged corners of the travel map frame, you might consider lightly painting or touching up the corners with a black marker or paint to see if it improves the appearance". I felt this was a very unprofessional answer. So, I bought sandpaper, wood filler, & paint and re-did the frame.
I asked for a 50% refund since I had to re-do their work. Almost a week later, I recieved a response that they would re-make the entire project. Too late, I already did the work & had given it as a gift. Also, they sent 2 'fronts' the the tag box. I still never recieved a bag which was promised to me. So, I re-made the frame, never recieved a discount, & still never recieved the back of the tag box. I am pretty disgusted.”
“Absolutely terrible. Product was suppose to arrive for Christmas. I ordered it many weeks before and it still didn't arrive until after. I reached out to the support email MULTIPLE times and never got a reply even though it stated 24 hours I would have a reply. I have screenshots of everything to prove it. Was the product nice? Sure it was a nice product. But it was days late and the customer service didn't exist. So for the price paid ... No ... not worth it. Will go to Etsy or somewhere else next time. I would give 0 stars if I could.”
“Well where do I start you guys screwed up my order by putting the wrong name on the blanket I ordered then it's so hard to get a hold of someone to have it fixed then when someone did get ahold of me I told them I want a new one amd I still have not heard back from anyone if it's getting done when it's going to be shipped or anything so I am not happy with your company I still haven't even heard back from Emma that I emailed and I would like to know what's going on with the blanket. As u can see my wife name is Carrie and that's not what's on the blanket”
“Product was late, horrible quality, and they didn't even provide the quantity that i ordered. Stay away from this company, even the customer service was pathetic,”
“Horrible! Ordered 4” ornaments and got 3”. The print on several was smeared. Ordered 10 but 1 was broken. I have filed a PayPal dispute because you are not responsive when I email. Sent a tracking number that never changed for the whole month it took to arrive. Not a good experience.”
“My order arrived late and when it finally arrive it was kind of cheap looking. It was just a flat piece of plastic cut out in the shape of the design. They did offer a 10% refund, and when I said “No Thank You” they kept offering me bigger refunds until they finally offered a50% refund. I said no because I couldn’t use a Christmas gift that showed up after Christmas.
At least they were very polite.”
“If I could give 0 stars I would. At first, I was amazed at how good the purse looked, it was exactly what I ordered, however.... After less than a month it was already tearing and showing signs of poor craftsmenship. I wrote to them almost a week ago about it and still haven't received a response. I would advise against this company as it's not worth the cost at all”
“I never received this order!! I sent an email on Jan. 3, 2025 and still have not heard anything other than “it’s being worked on” nor have I received my item! 😡😡😡”
“This has been a series of empty promises. After placing my order on the 15th of November, a few misleading status update emails, it wasn't after directly contacting CustomFam that I finally received a clarification to the emails and the actual ship date (email sent 11/21/2024, but the actual ship date was 11/27/2024). In the end, I was notified that my original order had been lost in transit (on 23 December, now over 1 month past the original order date), with a note that they would ship via express shipping "to ensure the fastest possible deliver" of the re-order and also promised a 10% refund, told it had been successfully processed, but have yet to see it appear on my statement (it is now 1/24/2025). Eventually I received my order on 12/31/2024, shipped via standard shipping. My recommendation is to spend your money elsewhere and you'll probably get your order with similar or better quality but in a much more timely fashion.”
