“I was not happy at all with the quality of the my ornaments. I messaged & sent several messages to please refund or send them back & nobody will helped. I’ve only got several emails to send a review. I didn’t want to & wait until someone would make it right but I can’t get any responses….”
“I’m VERY unhappy with CustomFam!! I ordered 3 custom ornaments on Dec 1, 2024. It’s now Jan 5,2025 I still have not received. I’ve emailed them several times & have gotten either automated response or 2 different responses with tracking information that does not work. I’ve now asked for a refund & no one has responded. My next step will be to contact my credit card to stop payment & repost them to the Better Business Bureau. DO NOT ORDER FROM THIS COMPANY!!”
“They lost a Xmas present for my mother in the mail due to some discrepancy with the address. But who allows an order to process without an address field being filled? Now they refuse to send another or refund me. I will never use their service again.”
“I only received one item despite ordering three. Have had a lot of difficulty getting anyone to respond to my requests for help. After almost 3 weeks this has still not ever addressed or resolved.”
“Placed my order on november 21st for a christmas gift, got the run around for weeks about hong kong usps nonsense, didn't receive my order until after christmas and it looks nothing like what's listed on the website. Customer service has refused to reply to me for a week now yet I keep getting these emails asking about how happy I was.”
“I ordered a product that arrived looking entirely different than the photos and product descriptions. I sent an email to customer service 2 weeks ago and still haven't gotten any indication of how it will be rectified.”
“Do not order from this company! They will pretend to ship your order multiple times but just keep it at "package acceptance pending", never actually shipping your product.”
“I placed an order on Nov. 15 and was informed on Dec. 9 that it was lost. I was told there would be a replacement order but I haven't received any information about it, like the status of it or what the tracking number is. I'm concerned that my order will never be fulfilled.”
“We ordered the Customizable Grinch Mug for our daughter for Christmas and we were very disappointed when it arrived. All of the pictures online of the mug make it appear that the mug is textured but the mug is just a basic mug with a print on it consisting of fake shadows that don't line up. I would not have purchased this mug if I had known this was the case.”
“Unfortunately I cannot give them a good review. I ordered two personalized Taylor Swift ornaments on November 19. They have been sitting in Houston since December 5th and haven't even been picked up by the USPS. I am going to have a very disappointed granddaughter and daughter on Christmas. I cannot give a review of an item that I haven't received in a month since I ordered it.”
“Ordered over a month ago. Still have not received product. Claimed it was 'lost' in transit and would expedite another order. That was 5 days ago and still have not even shipped. Disappointed.
Update. Still have not shipped. Requested update multiple times, no response. Would not recommend.”
