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Cycology Clothing Reviews

3.3 Rating 105 Reviews

57 %

of reviewers recommend Cycology Clothing

Company Reviews

3.3

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Cycology Clothing 5 star review on 10th April 2024

Cycology Clothing 1 star review on 23rd February 2024

Cycology Clothing 5 star review on 13th February 2024

Cycology Clothing 5 star review on 16th August 2023

Cycology Clothing 5 star review on 27th April 2023

Cycology Clothing 5 star review on 13th February 2023

Cycology Clothing 1 star review on 8th December 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order and despite 2 claiming emails + 1 negative answer in customer satisfaction survey, they never came back to me in any way, total contempt. Fortunately that was a 1st testing purchase, only a cap, of course i will not buy the other coordinated articles as initially planned”

Posted 2 years ago

“Does not deliver. Does not reply to email questions about delivery and request to refund.”

Posted 2 years ago

“Great product absolutely terrible customer service. Due to their error the package was undeliverable. No offer to resend correctly so that I would get the order. Still waiting 5 weeks later to receive a refund.”

Posted 2 years ago

“Cycology makes the coolest looking cycling gear you can wear once! Just don't wear the bibs twice or they may start separating at the seams, at which point you'll reach out to customer service - then you'll be told they've been used and it looks like they rubbed against the seat. Yeah, of course they did - I rode them ON A BIKE as I thought they were intended. While these look great, fit great, and feel great - the durability is less than $30 Amazon bibs. 1 out of 5 stars, won't recommend or buy again.”

Posted 2 years ago

“36 days still havnt received my package . Wrote to the company for a refund they refuse to refund cause they say the package is in canada . What they are trying to do right now is fraud i will take legal action against this company even if its just for 100$ and anybody who lost money with them should do the same”

Posted 2 years ago

“Been 21 days i ordered and was supost to receive 6-12 business days still havnt received it .Couple of email to the company no answer was the last time i order something for this over priced company 0/10 customer service”

Posted 2 years ago

“Scammy. Charged extra for an "express" order, not received and they don't reply to emails. Avoid them.”

Posted 2 years ago

“Absolutely awful company. Worst customer service I’ve ever received. I ordered a piece of clothing from their wheel pattern range, which got left in front of my house without permission- and was subsequently stolen. They refused to follow it up with Royal Mail, stating it was my fault and “these things happen”. When I sent them the part of the Royal Mail website that states the sender must start a claim to retrieve compensation in this situation, they became even more aggressive and rude.”

Posted 3 years ago

“Shocking customer service. Will never use them again. Sent things back to get bigger sizes. They say things are stained but we never tried them on so how can they be stained. We just want our tops back. They need to get this right if they want return customers.”

Posted 3 years ago

“I bought a Rather be Riding XL woman’s. Shrunk and lost its colour.it was washed on a cycle and hung in shade. It shortened as well.1st February I purchased it and disappointed with this product! Can’t ring anyone and email address is not right.”

Posted 3 years ago

“Products from Cycology are quite nice but beware if you have to return an item. I returned an item just after Christmas using Royal Mail's trackable service and the instructions and address given on the website. The tracking number showed it was delivered but Cycology denied receiving the item and I was given no refund. This took nearly 1.5 months to resolve due to them taking a long time to reply to my emails. I also sent a message on facebook and apparently I should have taken a photo of the package and had it returned to me so I could pay for return postage again! Same FB representative then blocked me from replying to his/her message. They did offer me a credit to use on the site but to be honest the value hardly covers the cost of postage. Shocking customer service - their attitude is rude and puts all blame on the customer. Having read other reviews, it appears I'm not the only customer to have suffered in this way. Luckily the item was not high value but I did pay for the return postage and I am much more upset by the poor attitude and service I received.”

Posted 3 years ago

“I ordered a paid for $120.00 for a bib on 12/09. I have not received it to date. I have sent sesveral emails to the company, and received zero response. As a professional with over 25 years of customer service experience, I find it unacceptable to not respond to a paying customer with follow up actions or resolution.”

Posted 3 years ago

“Unfortunately ordered an incorrect size so had to return for a refund I used the returns form on the company website, I had a notification that the item had been signed for but it now appears that they had moved business premises. I have been in touch with customer services which was no help whatsoever they insinuated that it was my mistake and said they moved in March which meant their returns form was wrong I ordered my item in July so where could I have got the address from I'm not just making up the address, terrible service and now just ignoring emails.”

Posted 3 years ago

“Ordered a T shirt on 17 June, still no sign of it on 22 July. I never received notification that it had been posted so I assume it wasn't. I have emailed them multiple times to ask for a refund, but with no success. No concern for customers at all.”

Posted 3 years ago

“Genuinely the worst customer service I’ve ever received-and I order everything online! Refusing a refund for a parcel they can see has been lost, refusing to even answer PayPal in the PayPal dispute. Offering guaranteed Father’s Day delivery for items that never arrive! I used to genuinely love your gear, and I have so much of it! As an avid cyclist and online shopper I would never recommend you to anybody! Your customer service skills are shambolic and you cannot steal people’s money and legally get away with it, I think your ‘customer service.’ (Laughable) team need a refresher on the sale of goods act! Maybe you can return my money now?”

Posted 3 years ago

“Returns policy is really poor. No useful communication throughout my return.. Still don't know if they have the jersey and if I'm getting a refund. Can't do a simple exchange. I am £60 out of pocket.”

Posted 3 years ago

“I think this is a scam. Customer support is arrogant and stubborn. Ordered online and the order was duplicated (by Cycology) and paid for twice. Cycology's only proposal was to return one delivery for a refund, but they would not refund the shipping costs. With the cost of returning the items, I would have been out of pocket, so no option really but to keep the duplicate order. If anyone else has had this happen, please respond. It is a well-known e-commerce scam.”

Posted 3 years ago

“The sizing for the relaxed fit is totally wrong. I ordered the correct size by the chart and the relaxed fit is tighter than the tight Castelli jerseys I normally wear. To make things worse their customer service is worthless. I cannot talk to them on the phone and They are absolutely no help with the return. I am responsible for the shipping charges and return procedure all because their sizing i way off. Don't buy from them!”

Posted 4 years ago

“They cheapen the quality of the mens cycling shirts by having done away with the hem on the sleeves, and just simply cut them and then left. I will not buy anything from this company again. Cheap skates!!!!!”

Posted 4 years ago

“Bought a pair of spf sleeves for the summer weather in white. After one season they are discoloured and unwearable. Made a complaint to the company and they couldn't care less. Don't bother with this company until they can show some care for their customers.”

Posted 4 years ago

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Cycology Clothing is rated 3.3 based on 105 reviews