Cycology Clothing Reviews

Name: Cycology Clothing
Rating: 3.18

3.2 Rating 117 Reviews

53 %

of reviewers recommend Cycology Clothing

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Metrics

3.2

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Cycology Clothing 1 star review on 14th November 2024

Cycology Clothing 1 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a loyal customer for over 5 years and recently bought a pair of socks that arrived with a hole where they attached the tag. Asked for a new pair, and below was their response. "Thank you for getting in contact about your socks. Removing the plastic tags incorrectly that held the socks together can leave a hole in the sock in that location. We advise customers not to pull or try to break those plastic tags because you may accidently produce a hole or fabric pull in the socks. Use small scissors to carefully remove the plastic tags that hold the socks to the packaging. Unfortunately, this is not a fault with the socks, but rather an inadvertent issue created by incorrect removal from packaging." How insulting, they have no proof that I removed the tag improperly.”

Helpful Report

Posted 3 days ago

“Poor quality material that smells after one ride, looks great but would not recommend.”

Helpful Report

Posted 2 weeks ago

“My husband ordered me a beautiful Secret Garden Women's Sleeveless Cycling Jersey in large, which is the size all of my jerseys are. It arrived and I thought I had been sent the wrong size as it is inches smaller than all of my other jerseys. I went to return in and they wanted $10. The website says Free Returns for $1.98, which is a bit of an oxymoron, but they are charging me $10. I asked for the fee to be waived given the poor fit and they are still charging me $10.”

Helpful Report

Posted 3 months ago

“Ordered a bike top on 25/1/25 and have not received it with no explanation of why! Won’t order any more gear from your company.”

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Posted 3 months ago

“Received a defective jersey. The exchange process took THREE WEEKS, and when I finally received the replacement, it had the same defect! Either they sent me the same one I returned, or an entire batch had the same issue. When I notified customer service of the issue, they said to start a return - but their system won't allow me to submit the return form because it's already been returned once. At this point, I just want my money back.”

Helpful Report

Posted 6 months ago

“Worst customer service I have experienced. Our package didn't get delivered, we notified Cycology and filed a claim with the transportation company which did confirm in writing that it was lost. Yet, Cycology refused to reimburse us and to handle this with their transportation provider. This is never acceptable and even less so for a company who sells quite high end products.”

Helpful Report

Posted 8 months ago

“Bought the Cycology Gear TIJUANA MEN'S CYCLING JERSEY. Looks amazing, however, it is unfit for purpose. After only one use and subsequent wash, the stitching failed on several points as well as a tear appeared on top of the back pocket even though I only carried my mobile phone without cover in it. In their response they actually point out that their jerseys are not as robust as other jerseys; perhaps Cycology Gear should invest in their product development rather than marketing. Save you money buy from an established brand.”

Helpful Report

Posted 11 months ago

“Terrible customer service. Ended up to pay duties when shipping to a EEA country. First company who didn't cover the extra cost or deducted the local VAT before shipping. Go with Attaquer.com instead. Fantastic customer service and just as good quality as Cycology.”

Helpful Report

Posted 11 months ago

“Terrible customer service Don’t buy from this company if you think you might need any post sales support Plus the die leaks”

Helpful Report

Posted 11 months ago

“Horrible greedy dishonest people who sell nice looking clothing. I returned products (sent March 3, arrived with tracking March 11). They lied and claimed never received and continue to cheat me out of a refund. I'll have to call the police apparently.”

Helpful Report

Posted 1 year ago

“-----------------DO NOT SHOP HERE --------------- I had ordered bib shorts form here, wore them 5 times. Got in contact with them to ask for a refund and they immediately told me it was something I had done. They refused to accept blame and would not do anything to rectify the situation. My partner and I wont be shopping here anymore and I do not recommend that you do. Because in the event something goes wrong, THEY WILL NOT RECTIFY IT - you have been warned.”

Helpful Report

Posted 1 year ago

“Exchange policy unacceptable. Needed several items (received as gifts from wife) exchanged for appropriate size. Was required to pay postage for returned items, which would be refunded, then pay postage again for reordered items in correct size. Told cycology I would cut my losses & not be paying a third lot of postage for replacement items. Ultimately $50 out of pocket due two lots of postage & nothing to show for it... Not how majority of (successful) online retailers manage exchange transactions. Sadly, being both an avid cyclist & supporter of Australian businesses, I won't conduct any return business with cycology, nor recommend that others do so.”

Helpful Report

Posted 1 year ago

“WARNING: DON'T ORDER FROM THIS COMPANY. ORDERED ITEMS RECEIVED TRACKING INFO AND THEN NOTHING. ONLY METHOD OF CONTACT IS EMAIL. CONTACTED 3 TIMES ABOUT LACK OF PROGRESS SHOWN ON TRACKING. THE COMPANY NEVER OFFERED TO OVERNIGHT THE ITEMS EVEN AFTER THEY FINALLY TOOK A MINUTE TO DISCOVER THE SHIPPING AGENT NEVER SCANNED THE ITEMS. I FINALLY HAD TO DISPUTE THE CHARGES WITH MY CREDIT CARD COMPANY. HORRIBLE CUSTOMER EXPERIENCE. POSSIBLE SCAM.”

Helpful Report

Posted 1 year ago

“To make a return, you have to have the original packaging!! And they still deduct $10.00 !! not just tags , but packaging!! who keeps all of the original packaging??”

Helpful Report

Posted 1 year ago

“Poor product and arrogant customer support. Dye from cycle bib short leaked over my clothes. Despite sending photographic evidence to them at their request, they implied I was wrong and this couldn’t happen as they had done rigorous testing. They also suggested wearing a g- string - which I felt was inappropriate to someone who is nearly 60. I expect to be able to wear whatever underwear I damn well like when I go for a ride and not have it dictated by the dubious quality of my cycling shorts No offer of refund or reimbursement. Will not buy from them again”

Helpful Report

Posted 1 year ago

“This company has the worst customer service I've ever encountered. I brought a pair of bib shorts using their sizing guide. They fit fine until I am actually on my bike where the back panel stretches thinly and looks like I've had them for 5 years. After one short ride the inside legs wore, I've never had this with any other pair of cycling shorts. It was suggested it was rubbing on something (not sure if this lot are actually cyclists but you generally sit on a saddle). The suggestion was to buy a battery operated pill and fuzz remover! The fact it has worn into the fabric has been ignored and they wont remedy this or communicate at all. It appears Cycology are happy that this is a 'quality' product. Looking at the other reviews on here the poor customer service and garment quality seems to be a reoccurring theme. Don't waste your money with this lot, it's cheap and as I've found out doesn't last longer than one ride.”

Helpful Report

Posted 1 year ago

“I ordered a pair of women’s bike pants/shorts and they were a good fit. However, after having used them for only 6 months, the padding has become all scrunched up between the legs and I cannot use them any longer. I have followed the washing guide (30 degrees) and only line-dried them. The response I got when I asked for e new pair or money back was that this never happens to their products and they won’t refund me. They said I should have hand washed them (there are no instructions saying I have to hand wash them and who hand washed their cycle clothes every day?!) I could have 20% off on another pair, that was their offer. There’s no way I will spend more money on yet another pair from this brand. Extremely disappointed customer.”

Helpful Report

Posted 2 years ago

“they use a very bad shipping company my order still didn't received after 15 days from Us to Canada. they also charged $73”

Helpful Report

Posted 2 years ago

“I was a happy customer untill I sent 2 oversized items back. Never had a refund nor even a response. After this breach of trust/swindle no more Cycology for me.”

Helpful Report

Posted 2 years ago

“Terrible customer service to the point they have blocked me on social media!! Their delivery terms and conditions are not legal and they have not took any notice of my consumer rights.. I never received a parcel they had Royal Mail deliver and they think it’s my place to claim and they will not replace or refund. They are ignoring e mails”

Cycology Clothing 1 star review on 8th December 2022

Helpful Report

Posted 2 years ago

Cycology Clothing is rated 3.2 based on 117 reviews