“Good quality product
Size does not match UK shoe sizes and there’s nothing to explain this on the website
I had to re ordered 3 times hence I paid 3x postage to receive and to send
Refund was done without a fuzz but I lost money along the way
It wold be helpful to have measures in cm as a guidance”
Hi Gabriela,
Thank you for taking the time to share your experience with us. We're pleased to hear that you found the quality of the product to your satisfaction. However, we truly apologize for any confusion regarding the sizing and the inconvenience caused by the returns. It's essential for us to provide clear sizing information, and your suggestion for measurements in cm is very valuable. We will certainly take it into consideration to help future customers like yourself.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Dancewear Central
“I ordered RV Ritz Men's Derby size 9 ballroom dance shoes to replace an older pair of the same shoes. Too small. Re-ordered size 9.5. Still too small. Did not order size 10 as fed up by that time. I compared the size 9.5 with my old size 9. Exactly same length. But strangely, still too small. I did include an explanatory note in the shoe box when I returned the last pair.
I am giving 3 stars because posting was prompt, packaging was very good and shoes looked good, although the leather was very stiff. No problems with the returns.”
Hi there,
Thank you for sharing your experience with us. We're glad to hear that you found our shipping prompt and the packaging to your satisfaction. However, we sincerely apologize for the sizing issues you've faced with the shoes. We understand how disappointing it can be when items do not fit as expected, especially when trying to replace older favorites. Your feedback about the stiffness of the leather and sizing will be taken into consideration as we work to improve our offerings.
If you have any further questions or need assistance, please feel free to reach out.
Warm regards,
Dancewear Central
Hi there,
Thank you for your feedback! We’re pleased to hear that you found our service efficient. However, we truly apologize for the sizing issues you've encountered. We understand how important it is to get the right fit, and we appreciate your comments as we strive to improve our sizing guidance.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Dancewear Central
Hi Margaret,
Thank you for sharing your thoughts! We're thrilled to hear that you love the shoes and the glitter. However, we truly apologize for the issue with the elastic being too tight. We understand how important a comfortable fit is for your dancing experience.
We appreciate your feedback, and we encourage you to consider adjusting the elastic if possible. If you require any further assistance or have other concerns, please feel free to reach out. We're here to help!
Best,
Dancewear Central
Hi Larissa,
Thank you for your feedback! We're glad to hear that your order arrived quickly, but we sincerely apologize for the missing item and the lack of response to your emails. That’s definitely not the experience we want for our customers.
Please know that your concern is important to us, and we will look into this matter promptly. If you need further assistance, feel free to reach out again. We appreciate your patience and hope to resolve this for you soon!
Best,
Dancewear Central
Hi Lavinia! Thank you for taking the time to share your feedback with us. We're glad to hear that you found the ordering process easy and experienced prompt delivery. However, we're truly sorry to learn that the product didn’t meet your expectations this time.
Your input is valuable, and we will certainly take it into account as we strive for improvement. If you have any further concerns or need assistance, please do reach out to us. We're here to help! Happy dancing! ✨
Hi Ann! Thank you for taking the time to leave a review. We're glad to hear that your order was sent out promptly, but we're sorry to learn about the sizing issue with the tap shoes. It’s always a hassle when items don’t fit as expected.
We appreciate you sending them back right away, and we’ll process your refund as soon as we receive the return. If you have any questions or need assistance while you await your refund, please don’t hesitate to reach out. We hope to see you back at Dancewear Central soon! 😊
“I searched for Scottish Country Dance shoes have a full length sole, the picture which accompanies the order has long soles, what I received were Ballet -short- shoes. Disappointed.”
Hi Elspeth,
Thank you for your review, and we're sorry to hear about the mix-up with your order. We understand how important it is to get the right shoes for Scottish Country Dance, and we apologize for any disappointment caused by receiving the incorrect style.
Your feedback is valuable to us, and we want to ensure you're happy with your purchase. If you have any concerns about your order or would like assistance, please feel free to reach out. We're here to help!
Best regards,
Dancewear Central
Hi Mrs Rachel! Thank you for your review. We're glad to hear that your shoes arrived promptly and appeared comfortable. However, we're truly sorry to learn about the issue with the heel coming off. That’s certainly not the quality we aim for.
Your feedback is important to us, and we encourage you to reach out so we can assist you further. We hope to resolve this for you and ensure a better experience in the future. Thank you for your understanding, and we hope to see you back at Dancewear Central soon! 😊
“Orded so danca ballet shoes and had to pay postage to return due to size chart being wrong. I even measured the children's feet before ordering and they are far too small. Hopefully I get the new pairs in time as the website states no oney refunds”
Hi there! Thanks for your feedback regarding your recent order. We’re sorry to hear that the size chart didn’t match your expectations and that you had to deal with returning the shoes. It can definitely be frustrating when things don’t go as planned, especially after taking the time to measure.
We appreciate your understanding about our return policy, and we’re here to assist you if you need help with your replacement pairs. We hope they arrive in time and fit perfectly! Please feel free to reach out if you have any questions or need further assistance. We value your support! 😊
Hi there! Thank you for sharing your feedback with us. We're sorry to hear that the size was a bit larger than you expected—it can be tricky to find the perfect fit sometimes! We appreciate your honest review, as it helps us improve our offerings.
At Dancewear Central, we pride ourselves on providing quality products and exceptional customer service, and we'd love the opportunity to help you find something that fits just right. If you need assistance with sizing or exchanging your item, please don’t hesitate to reach out to us. We're here to help! We hope to see you back soon for a better experience. 😊
“The Fuego shoes I ordered were too small despite me taking the web page advice to order one size bigger. I had to pay to return them which I feel is a little unfair. So take care when ordering to check you have the correct size as tracked returns are expensive for high value items.”
“Ordered this bag in the beginning of December for a Christmas present...I didn't receive the item just before Christmas eve!!...when I bought the bag it showed 2 left in stock...but yet they never dispatched for week+ time-wose... lucky I got the item ready for Christmas and my daughter was happy with it...”
“Ordered item and had to follow up several times for an update on dispatch over 2 weeks before I received a response which just apologised but no reason for delay given. Fortunately item arrived in time for when needed. Will use again but with expectation that it won’t be a prompt dispatch/delivery.”
